‘Operational Procedures Not Being Followed’ Led To Mount Vernon Mail Woes

An investigation into spotty mail service in southern Westchester in recent months determined that "operational procedures were not being followed," leading to un-forwarded and undelivered mail, according to the Office of the Inspector General of the United States Postal Service. Hundreds of complaints have been passed on to the USP.S - especially in Eastchester, Greenburgh, Pelham and New Rochelle - prompting the investigation into the service, which has plagued residents for months.