Category Archives: Virgin Australia

Former Qantas boss Alan Joyce to front Senate inquiry into blocked Qatar Airways flights

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Transport minister Catherine King revealed in question time on Wednesday that she spoke with Virgin Australia before blocking the request

Former Qantas boss Alan Joyce will be called to front a Senate inquiry over his discussions with the federal government in the lead up to a ruling that blocked competitor airlines from offering more flights.

Other witnesses to be invited to give their side of the story include Joyce’s successor, Vanessa Hudson, along with officials from Qatar Airways, Virgin Australia and regional airline, Rex.

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Qantas flight credits: Albanese says customers should get another flight or their money back

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PM weighs in on expiring credits but government defends blocking Qatar airways from increasing its flights to Australia

The Australian government has defended its decision to block Qatar airways from almost doubling its flights to Australia, but has distanced itself from Qantas by insisting the national airline should compensate customers for pandemic flight credits.

On Tuesday Prime Minister Anthony Albanese responded to consumer anger about $470m of unclaimed Qantas and Jetstar flight credits, and the assistant minister for competition, Andrew Leigh, called for the introduction of more low-cost carriers to bring prices down.

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Australian airlines push back on calls to compensate passengers for delays and cancellations

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Exclusive: Companies say a compensation scheme like the EU’s would drive up air fares in Australia

Australian airlines are pushing back against calls for new laws that would force them to pay cash compensation to passengers whose flights are delayed or cancelled, with claims it would force carriers to preemptively raise air fares to fund payouts.

The resistance follows the Australian Competition and Consumer Commission, consumer advocate Choice and the Australian Lawyers Alliance all separately raising the prospect of a compensation scheme to rein in airlines arbitrarily changing their schedules, as the government considers its aviation white paper.

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Qantas confident its post-Covid operations will settle into a new normal within weeks

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Despite backlash from customers and calls for CEO Alan Joyce to resign, airline has ‘a lot of confidence’ for September school holidays

Qantas has vowed its operations will settle into a new post-Covid normal within weeks after months of customer complaints over flight cancellations and lost baggage.

The Qantas group executive of associated airlines and services, John Gissing, told the Centre for Aviation summit in Adelaide the airline had “a lot of confidence” going into the September school holidays.

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Dozens of flights cancelled at Sydney and Melbourne airports as industry struggles with staff shortages

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Multiple airlines experience delays due to crew absences while Qantas technical glitch left passengers waiting for hours

Widespread flight cancellations across multiple airlines have frustrated travellers at Sydney and Melbourne airports on Monday, as the industry grapples with staffing shortages as well as a technology glitch that affected Qantas flights on Sunday.

Across Qantas, Virgin Australia, Jetstar and Rex, 23 domestic flights were cancelled out of Sydney airport on Monday.

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Airport chaos disrupts holiday plans of hundreds of thousands of Australians

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Technical issues, wet weather, school holidays and staff shortages blamed for long queues

As airport queues stretched out the door on Saturday wreaking havoc on the holiday plans of hundreds of thousands of travellers, Sydney airport said people arriving too far in advance for their flight was exacerbating problems caused by wet weather, school holidays and continuing staff shortages.

In Sydney, Guardian Australia understands there were technical issues with luggage check-in systems across several domestic airlines on Friday and Saturday, which have contributed to long queues at baggage drops.

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