The lawyer representing 200 victims of the Windrush scandal says systemic racism is at the root of the problem

• Windrush scandal: cross-government group aims to tackle ‘terrible’ treatment

For the past three months, Jacqueline McKenzie says her front room has been covered with Windrush compensation files. Since lockdown, she has stopped going to the offices of the law firm she co-founded in 2010 and has been working from home. But her study is too small to accommodate the huge amount of paperwork that goes with the 200 separate claims she is filing on behalf of people affected by the Home Office citizenship scandal, during which thousands of people were wrongly classified as illegal immigrants because they could not prove they were British citizens.

“I think they are treating people with contempt,” she says. She is frustrated at the slow progress towards paying compensation to people who lost their jobs or their homes, were denied healthcare or the right to travel, or who were, in extreme cases, detained and deported. Part of the problem, she says, lies with the structure of the scheme, which requires claimants to gather large amounts of documentary proof of the losses they have incurred as a result of being miscategorised as unlawful residents (a problem that often arose because those affected were unable to gather the large amounts of documentary proof required to show that they had been living legally in the UK since the 1960s).