CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger margins
The owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres.
Centrica, the supplier’s FTSE 100 owner, plans to cut 800 jobs as the company carries out a “targeted deployment of AI tools”, on top of the 500 cuts it confirmed last month.
Continue reading...In its final report the High Pay Centre says the median remuneration of a FTSE 100 CEO has risen to a record £5.06m
The bosses of Britain’s largest listed companies received record pay last year, fuelling the widest earnings gap with workers in eight years.
Median pay for FTSE 100 chief executives hit £5.06m in the last financial year, according to data released by the High Pay Centre, an 8.6% increase on £4.66m the previous year and the highest level on record.
Continue reading...UK consumer group says lives are at risk because platforms fail to prevent dangerous items reaching customers
Babies are being put at risk by dozens of potentially lethal infant products sold to UK parents on major online marketplaces, an investigation has found.
The consumer champion Which? identified 150 products, including self-feeding prop feeders that pose a choking risk and baby sleep pillows linked to suffocation.
Continue reading...Analysis finds services cheaper but country ranks 57th in network performance and 70th for download speeds
British holidaymakers watching online videos while they sit on a European beach this summer are likely to be pleasantly surprised: the signal should be better than at home.
Mobile coverage in the UK is worse than in any of the 27 EU member countries, and every other member of the G7 group of large economies, according to analysis by consumer group Which? of data from Opensignal.
Continue reading...Only 330 car club vehicles available for rent after big provider left British market, data reveals
The number of car club vehicles in London has fallen by a “catastrophic” 89% since Zipcar ended its service in late 2025, with former users being pushed to consider buying or leasing.
Car clubs allow drivers to use vehicles parked around a city, using apps to book and unlock them. Zipcar dominated London’s car club market before the US company’s shock decision to pull out in December 2025. That left a gap that has yet to be filled for Londoners without a car.
Continue reading...The monarch’s declaration does not tell us much, except that his bill is lower than for people with much smaller fortunes
The veil of secrecy that surrounds the royal finances was nudged aside a little on Thursday to allow the release of a new piece of information. We learned for the first time how much the king’s annual tax bill comes to.
This was not a full tax return. It was a two-sentence declaration, stating his tax payable amounted to £12.9m in 2024-25, and a slightly smaller sum the year before. His total tax payable since accession comes to £30m.
Continue reading...Change in viewing habits offered by match times at 2026 tournament could mean using cheaper off-peak power
Watching late-night or early hours football could provide UK households with a practical opportunity to cut their energy bills, as even just doing the washing when cheaper electricity rates apply can net a decent saving.
At a time when energy costs are back at worrying highs, research by E.ON Next shows the potential to save money on a time-of-use tariff – in this case, its Next Smart Saver deal, which has three rates: peak, off-peak and super off-peak.
Continue reading...Analysis pinpoints areas most vulnerable to hotter, drier weather causing ground to shrink and drag foundations down
Millions of homes are at risk from climate-related subsidence, according toan analysis by the British Geological Survey (BGS).
As hotter, drier summers driven by global heating become more frequent, the ground under houses can shrink and drag down a property’s foundations. The most vulnerable areas include London, Essex, Kent and a tranche of land from Oxford up to the Wash on England’s east coast, according to scientists, who say mitigation measures will be needed.
Continue reading...Buyers are ripped off after assuming online stores were genuine because they are recommended by an AI tool
You want to buy a new bag and so you ask ChatGPT for help. You have always liked Russell & Bromley so you ask ChatGPT what is popular there at the moment.
The artificial intelligence (AI) assistant gives you cross body, shoulder, casual and formal options with the prices listed beside them. You click through from the sources to what looks like the official Russell & Bromley site and buy your new bag, which is conveniently on sale.
Continue reading...Unexpected monthly drop of 0.1% in May leaves price of typical home at £298,806, says lender Halifax
UK house prices fell unexpectedly in May as rising mortgage rates fuelled by the war in Iran affected affordability and homebuyer demand.
The average price of a typical UK home fell by 0.1% in May to £298,806 compared with April, the third consecutive monthly drop recorded by the lender Halifax. Analysts had been expecting a return to growth, with a consensus of a 0.1% rise forecast for May. The monthly drop followed falls of 0.1% in April and 0.5% in March.
Continue reading...British Retail Consortium figures show footfall rose in May, with consumer confidence improving after spending squeeze
Greater numbers of consumers went shopping last month as spring sunshine brought welcome relief to retailers, which have faced a squeeze on spending since the US-Israel war on Iran.
Figures from the British Retail Consortium (BRC) and a separate survey by the accountancy firm BDO showed a bounce-back in footfall during May, reversing a sharp decline in April.
Continue reading...European Commission finds shoppers on Chinese website very likely to find unsafe items and imposes €200m penalty
EU regulators have fined the Chinese shopping website Temu €200m (£173m) for failing to stop the sale of illegal and dangerous products.
The European Commission imposed the penalty after a 19-month investigation that found consumers were very likely to encounter illegal or unsafe products including baby toys and electronics on the firm’s website.
Continue reading...More than 52,000 people respond to Commons committee’s call for evidence amid criticism of loan terms
Thousands of graduates have told an official inquiry their horror stories and bad experiences relating to student loans, underlining what the chair of an MPs’ committee called massive levels of “frustration and upset”.
Amid an ongoing row over the ballooning cost of degree course debts, more than 52,000 people responded to a call for evidence by the Commons Treasury select committee as part of its inquiry into student loans and the taxation of graduates.
Continue reading...Head of Early Years Alliance says additional charges paid by parents represent ‘cross-subsidy’
Parents of nursery children in England are being charged extra fees to cover for government underfunding of free childcare hours, with some paying thousands of pounds a year for consumables such as food, wipes and nappies, campaigners have said.
The comments came as the education secretary, Bridget Phillipson, asked the competition watchdog to investigate hidden extra charges that parents have encountered when trying to access government-funded childcare.
Continue reading...Education secretary asks UK watchdog to look into nursery practices, including non-refundable deposits and add-ons
Bridget Phillipson, the education secretary, is ordering a competition review of hidden childcare charges amid concerns parents are being hit with extra charges, despite the government’s flagship expansion of funded childcare hours.
Phillipson has written to the Competition and Markets Authority (CMA) asking it to examine practices including non-refundable deposits, compulsory add-ons and restrictions attached to government-funded childcare places.
Continue reading...National Audit Office says potential benefits are ‘considerable but uncertain’ while risks are ‘immediate and substantial’
The cost of the government’s £38bn nuclear plant in Suffolk is subject to “significant uncertainty” and may outweigh the benefits for UK households until at least 2064, according to the government’s spending watchdog.
The National Audit Office (NAO) has warned that although the potential benefits of the Sizewell C nuclear plant are considerable, they remain uncertain. The risks, however, are “immediate, substantial and borne by the public”.
Continue reading...Redress to customers for force-fitting devices in homes includes £20m penalty and £70m of debt write-offs
Thousands of British Gas customers who had prepayment meters force-fitted in their homes will between them receive compensation and energy bill debt write-offs worth up to £112m in the biggest energy supplier settlement on record.
Great Britain’s energy regulator found that British Gas forced PPMs on homes that were not keeping up with their bills at the height of the Russian gas crisis, in one of the most complex investigations in Ofgem’s history.
Continue reading...Case attracts widespread attention as example of China balancing enthusiastic adoption of AI with job security
A court in China has ruled in favour of a worker whose company replaced him with artificial intelligence (AI), awarding him more than £28,000 in compensation.
The worker, whose surname is Zhou, joined a tech company in the eastern city of Hangzhou in 2022 as a quality assurance supervisor overseeing large language models used in AI products.
Continue reading...Premium editions of Kids, Wait Till You Hear This! cost up to $250 but some say signatures are unnaturally identical
Liza Minnelli fans who bought signed copies of her memoir are seeking refunds because they believe her signature is fake.
Copies of Kids, Wait Till You Hear This! by the American 80-year-old singer were marketed around the world as “hand-signed collectibles”, with premium editions costing up to $250 (£185).
Continue reading...Fears over a natural disaster or cyber attack are pushing households into contingency planning, Link survey shows
Millions of Britons are “prepping” for a potential “major disruptive event” by keeping a stash of cash at home, stockpiling tinned goods or ensuring they have a battery-powered torch close to hand, new data suggests.
With war raging in the Middle East and Ukraine, extreme weather becoming more frequent, and warnings that the UK’s critical infrastructure is at risk from cyber-attacks and power outages, many people feel the world has become a more dangerous and chaotic place.
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