Category Archives: Online shopping

Shein warns on Trump tariff uncertainty after profits slip

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Fast-fashion retailer records 20% growth in sales and fees to $37bn but big hit is expected from US changes to import tax rules

Shein has reported a 20% rise in global revenues to $37bn (£27.7bn) but profits have fallen as the fast-fashion retailer faced increased costs, even before it felt the impact of recent changes to US tax laws.

The Singaporean parent company of the rapidly growing retailer said pre-tax profits had fallen by 13% to $1.3bn last year from $1.5bn in 2023 after an increase in selling and marketing costs, according to new accounts.

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ASA cracks down on online pharmacies advertising weight loss injections

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Watchdog releases nine new rulings setting clear precedents for online selling

Online pharmacies are no longer allowed to run adverts for weight loss injections, the advertising watchdog has ruled, as part of a crackdown on what has been described as a “wild west” culture of online selling.

In the UK, advertising prescription-only medications (POMs) – which includes all weight loss jabs such as Wegovy and Mounjaro – to the public is illegal. However, a Guardian investigation previously found some online pharmacies either breaking these rules outright, or exploiting grey areas to peddle the medications to the public.

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Shein accused of ‘shaming’ customers into buying more than they can afford

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Consumer watchdogs accuse Chinese fashion firm of ‘dark’ practices in formal complaint to European Commission

Consumer watchdogs from 21 countries have filed a formal complaint to EU authorities about alleged “dark” practices by the Chinese fast fashion firm Shein including the “shaming” of customers into buying more than they can afford.

The European Consumer Organisation (BEUC) has submitted a 29-page dossier to the European Commission citing multiple examples of “dark patterns”, or deceptive techniques designed to encourage purchases.

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‘Remote purchase’ fraud in UK surges as customers tricked into disclosing passcodes

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Banks say every day 7,000 incidents take place where scammers get people to disclose unique set of numbers

Banks are reporting a surge in a type of fraud where customers are tricked into disclosing online login passcodes they are sent, which has helped to fuel a 22% jump in crimes where scammers go shopping using people’s stolen details.

The banking body UK Finance revealed that “remote purchase” fraud hit its highest-ever level in 2024, with almost 2.6m cases logged, which works out at more than 7,000 incidents a day, or almost five a minute.

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From snail slime to salmon sperm: the K-beauty boom hits UK high streets

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South Korean skincare retailers want to capitalise on viral sales of beauty ranges by opening stores across the UK

Korean beauty products are moving from phone screens to UK high streets as social media drives sales of skincare with the help of eye-catching ingredients such as snail slime and salmon sperm.

Retailers are looking to capitalise on the TikTok and Instagram trend for skincare and makeup ranges from South Korea – known as K-beauty – by opening physical stores and launching brands in a push to get consumers to pick up products that havegone viral online.

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UK marketplace sellers face ‘second Brexit’ hit from Trump’s US import rules

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End of ‘de minimis’ policy for Chinese goods also expected to hit bigger fashion retailers such as Asos and Boohoo

Many UK-based independent sellers on marketplaces such as eBay and Amazon could suffer a significant hit to US sales from planned changes to import rules under Donald Trump, with experts comparing the impact to a second Brexit.

The new rules, which mean all parcels originating or made in China and being sold into the US must pay import duty – of as much as 15% on fashion items – and an additional 10% tariff, are also expected to impact bigger online clothing retailers such as Asos and Boohoo.

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Number of UK retailers on brink of collapse soars by 25%

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Report for final three months of year shows pressure driven by rising costs and weak consumer confidence

The number of UK retailers on the brink of collapse soared by a quarter in the final three months of the year, driven by a combination of rising business costs and weak consumer confidence, according to a report.

The proportion of retail businesses classed as being in “critical” financial distress jumped 25% to 2,124 in the fourth quarter compared with the third, the insolvency specialists Begbies Traynor said.

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Stop Shein listing on the FTSE, workers’ rights campaigners urge

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Groups issue call to next government amid criticism of online fashion retailer’s labour practices and accusations of copying

Workers rights campaigners have called for the UK’s next government to oppose the online fashion business Shein joining the FTSE, arguing that a London listing would be “yet another betrayal to working people everywhere and the planet”.

Alena Ivanova, campaigns lead at Labour Behind the Label, said it had heard the news of senior British politicians courting Shein’s £50bn listing “with dismay” given what she claimed was a lack of transparency about its supply chain and ethical concerns.

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Shein ‘steps up plan for London IPO’ amid US listing hurdles

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Sources say Singapore-based online fashion retailer founded in China prefers a float in New York but faces tougher scrutiny than expected

The fast-fashion company Shein is stepping up preparations for a London listing after its attempt to float in New York faced regulatory hurdles and pushback from US lawmakers, sources have told Reuters.

The online clothing retailer plans to update China’s securities regulator on the change of the initial public offering (IPO) venue and file with the London Stock Exchange (LSE) as soon as this month, said one source.

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Luxury clothing brand Matchesfashion to enter administration

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New owner Frasers Group decides it is unwilling to fund turnaround

The luxury clothing retailer Matchesfashion is to enter administration after its new owner, Mike Ashley’s Frasers Group, said it was not willing to fund a turnaround.

Matches was acquired by Frasers just three months ago for £52m in cash from private equity firm Apax Partners but the business has “consistently missed its business plan targets” and made losses, Frasers said.

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Thousands of HSBC customers in UK unable to access online banking services

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Consumers report problems using bank’s app on one of the busiest shopping days of year, Black Friday

Thousands of HSBC customers reported they were unable to access its online and mobile banking services on one of the busiest online shopping days of the year – Black Friday.

More than 4,000 customers said they could not access their accounts via the HSBC app on Friday, according to Downdetector, which tracks and collates website outages and complaints.

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Small firms fear going bust as Amazon extends wait time for sale proceeds

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Marketplace sellers in UK and rest of Europe say having to wait over a week means they will struggle to pay staff and loans

Amazon has told thousands of marketplace sellers in the UK and continental Europe it will hold on to sale proceeds for more than a week in a move that small businesses say could force them to go bust.

The company has written to sellers to inform them it will no longer credit their accounts as soon as a sale is made online but will do so a week after an item has been delivered.

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Investigation reveals UK’s freshest and least fresh online groceries

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Shoppers for consumer group Which? ordered 1,800 items to test the average shelf life at six retailers

From out-of-date frankfurters to bashed brie, online food shopping can be a lottery, especially when it comes to the groceries’ shelf life, according to an investigation by the consumer group Which?.

Groceries delivered by Sainsbury’s were found to have the shortest average time left before their use-by dates, according to the items received by a team of 12 mystery shoppers located around the UK.

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UK high street faces post-Christmas ‘flurry of failure’

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Lacklustre festive sales leaving retailers low on funds needed to cope when shoppers traditionally tighten belts in new year

The high street could face a “flurry of business failures” in the new year, as a lacklustre Christmas sales period is leaving retailers low on the funds needed to cope when households tighten their belts after the festive season.

“We can expect more consolidation and high street casualties as we head into the new year. It will be yet another tough year for retail and a case of survival of the fittest,” said Paul Martin, UK head of retail at KPMG.

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Two in five people experienced parcel delivery issues last Christmas

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Consumer group Which? said many packages were thrown in ponds, arrived late or were left in the rain

Parcels chucked over fences into ponds, packages hidden in bins and laptops left out in the pouring rain – these are just some of the Christmas parcel delivery failures reported by consumers.

A delivery of pet tarantulas delayed overnight in transit was one of the strangest parcel problems reported to consumer group Which? in a survey of festive delivery difficulties.

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Amazon’s UK tax bill could rise by £29m amid business rates overhaul

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Hikes set to hit warehouses and online retailers hardest in 2023 as UK government addresses ‘brick v clicks’ tax gap

Amazon’s UK tax bill jump could jump by £29m next year as a result of changes to business rates that are scheduled to hit warehouses and online retailers the hardest.

The online retailer is likely to be among firms facing big tax rises following the chancellor’s autumn statement, according to analysis from the real estate adviser Altus Group.

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Boohoo starts charging shoppers £1.99 to return items

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Processing of unwanted items has become increasing problem for retailers since Covid online boom

The fast fashion website Boohoo has become the latest online retailer to start charging shoppers to return items.

Boohoo customers will now have to pay £1.99 when they send unwanted goods back, and the cost will be deducted from the amount they are refunded.

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Primark to trial UK click and collect in move into online sales

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Customers will be able to order from about 2,000 items online, including children’s clothes

Primark will trial a click-and-collect service in the UK, in the budget fashion chain’s first significant move into online shopping.

The high street retailer will launch the trial at 25 stores in the north-west of England by the end of the year, but said it would only cover children’s clothing and accessories, as the company – owned by Associated British Foods (ABF) – tries to draw more families into its stores.

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UK shoppers face more identity checks when buying online

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Two-factor authentication is designed to reduce the £376m lost to fraud in 2020

Online shoppers in the UK face more identification checks when paying for purchases on the internet from Monday, as new rules to clamp down on fraud come into force.

The new Strong Customer Authentication (SCA) requirements will change the way people confirm their identity when using their debit or credit cards to make online purchases, and are expected to lead to more card payments being declined. It is the biggest change to card payments since chip and pin was rolled out 16 years ago, and is designed to reduce the £376m lost to online fraud in 2020.

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‘They took my world’: fashion giant Shein accused of art theft

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Artists say firm with murky ethical record is stealing their designs

Vanessa Bowman paints the world around her: the 19th-century village church, her back garden, the leaves on the trees in the fields where she walks her dog.

Once she has chosen a scene from her rural Dorset idyll, she puts brush to canvas, sometimes poring over the details for days in her studio.

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