Category Archives: Shopping

Asos to charge shoppers who regularly return large amounts of goods

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Online fashion retailer writes to some customers to say they face £3.95 fee unless they keep up to £40 of order

Asos is to start charging UK shoppers who frequently return large amounts of goods a fee of £3.95 to send items back unless they keep up to £40 worth of their order.

The online fashion retailer, which until now has made free returns of unused items within 14 days an important part of its offer in Britain, has written to some shoppers saying it has updated its “fair use” policy for orders made from 8 October.

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One in four adults in UK to buy now, pay later for Christmas, study shows

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Citizens Advice warns such credit schemes risk delivering ‘knockout blow’ to household finances

More than a quarter of adults in the UK will use buy now, pay later to help with festive spending, research suggests, with the proportion rising to more than half of parents with young children.

The survey for Citizens Advice also found 11% of respondents used such credit schemes to pay for groceries, a proportion that rose to 35% for regular BNPL users.

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Thousands of HSBC customers in UK unable to access online banking services

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Consumers report problems using bank’s app on one of the busiest shopping days of year, Black Friday

Thousands of HSBC customers reported they were unable to access its online and mobile banking services on one of the busiest online shopping days of the year – Black Friday.

More than 4,000 customers said they could not access their accounts via the HSBC app on Friday, according to Downdetector, which tracks and collates website outages and complaints.

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John Lewis to partner with Randox Health to open clinics in stores

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In effort to attract customers amid falling sales, retailer joins forces with Covid testing firm to offer full-body health checks

John Lewis is to team up with Covid testing firm Randox Health to open clinics within its shops in the latest effort to draw in customers amid tough trading conditions.

The clinics, which will be run by Randox staff, will offer full-body health checks including tests for vitamin deficiencies, hormone imbalances and key health concerns, among other services.

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‘Organised gangs’ are shoplifting to order in UK, John Lewis boss says

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Groups of thieves are targeting high-value items such as bottles of spirits, warns the retail group chair Sharon White

John Lewis chair Sharon White has raised fears for the safety of its store workers amid a rise of “organised gangs” of shoplifters who are targeting high-value items such as bottles of spirits.

White, the head of the department store group which also owns Waitrose supermarkets, said it was “not an exaggeration” to describe the change as an epidemic.

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Getir value ‘drops to $2.5bn’ as shoppers move away from convenience

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Value of fast-track grocery delivery service believed to be quarter of the $11.8bn it was worth 18 months ago

The fast-track grocery delivery service Getir is reportedly now worth a quarter of what it was valued at 18 months ago, after a big shakeout in the sector amid declining consumer demand.

The Istanbul-based company is raising $500m in a funding round that will value the business at $2.5bn and is expected to close later this month, according to a Financial Times report citing people familiar with the matter.

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UK high street faces post-Christmas ‘flurry of failure’

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Lacklustre festive sales leaving retailers low on funds needed to cope when shoppers traditionally tighten belts in new year

The high street could face a “flurry of business failures” in the new year, as a lacklustre Christmas sales period is leaving retailers low on the funds needed to cope when households tighten their belts after the festive season.

“We can expect more consolidation and high street casualties as we head into the new year. It will be yet another tough year for retail and a case of survival of the fittest,” said Paul Martin, UK head of retail at KPMG.

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Pound falls as weak retail sales raise fears UK economy is in recession

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On Black Wednesday anniversary, sterling hits 37-year low against dollar and 17-month low against euro

Fears that the British economy is already in recession after a slump in retail sales last month triggered heavy selling of the pound on international money markets taking it to a 37-year low against the dollar.

With average UK wages continuing to fall behind rising prices and the Bank of England expected to push up interest rates next week, sterling fell by more than 1% against the US currency to $1.135, its lowest since 1985.

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Preloved and perfect! The seven essential rules for secondhand presents

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For a thoughtful, less consumerist Christmas, make sure to tell the truth about your purchases, spritz musty clothes with vodka and invest in vintage wrapping paper

It’s not a pair of box-fresh Bottega Veneta boots, or cashmere spun from the wool of a rare-breed yak, that will ensure you strike gifting gold with fashion fans this Christmas: it’s the revelation that you bought their present secondhand.

Once a dirty word, secondhand is an increasingly valued quality (the global “preloved” fashion market alone is worth $130bn). A survey conducted by the online secondhand marketplace Vinted found that one in six of us are committed to giving preloved only this Christmas, and buying secondhand can also help to combat the £42m worth of unwanted Christmas gifts sent to landfill each year.

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How to avoid Amazon: the definitive guide to online shopping – without the retail titan

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Amazon’s sales have hit £8,800 a second, while concerns persist about its tax affairs, treatment of staff and effect on small retailers. Here’s how to buy everything from technology to beauty to books without it

With the shutters down on high streets and retail parks around the world, meaning that home delivery is the only option for almost anything other than food and medicine, it’s no surprise that Amazon is seeing business boom. The online retailer, already a one-stop shop for many people, has seen customers flock through its virtual doors in the weeks since coronavirus hit.

The site is experiencing an extended period of sales at the level usually reserved for the shopping frenzy of Black Friday, with reported surges reaching $11,000 (£8,800) a second. Its share price is booming, too, making its already rich founder, Jeff Bezos, even richer.

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