Category Archives: Consumer affairs

Retailers warn inflation could hamper UK shoppers in run-up to Christmas

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British Retail Consortium figures come alongside data showing a fall in household disposable income

Shoppers’ ability to afford Christmas treats has been put under threat as retailers warned November could mark a turning point for inflation, with the recent fall in prices slowing amid increased fresh produce costs and fewer discounts on the shelves.

Shop prices fell by 0.6% in November, compared with a fall of 0.8% in October, according to the latest report from the British Retail Consortium (BRC) and research firm NielsenIQ. The slowdown in deflation was driven by non-food goods and a slight increase in fresh food prices, including seafood.

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Energy bills, mortgages, food: will cost of living surge again under Labour?

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The government claims to be fixing the economy but households may face more pressure in the months ahead

Labour swept to power in the wake of a cost of living crisis that hit households hard, with the price of food and energy rocketing alongside the impact of Liz Truss’s disastrous mini-budget on mortgage rates.

At 2.3%, inflation is nowhere the 10% peak after Russia’s invasion of Ukraine, but it is creeping up, and could hit 3% in 2025, say forecasters.

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UK bank fraud victims could face £100 excess on refund claims

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Despite new rules, many lenders have decided to implement the optional exemption

Some victims of bank transfer scams will not get a penny back despite beefed-up rules designed to better protect consumers from fraudsters, because several big banks have introduced an excess on refund claims.

New rules requiring banks and other payment companies to reimburse fraud victims who have been tricked into sending money to scammers took effect last month, and included an optional £100 excess that firms can apply to a claim.

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E.ON must pay £14.5m to prepayment customers after billing failures

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Ofgem says nearly 250,000 people will each receive average of £144 in compensation and refunds

The energy regulator has ordered power supplier E.ON Next to pay £14.5m in compensation to nearly 250,000 prepayment customers, after an investigation found “unacceptable” failures to pay credit they had on accounts or final bill payments they were owed.

Ofgem found that the customers were affected over an 18-month period from early 2021 to late last year by an error in E.ON Next’s billing system. About 100,000 of the affected accounts were also in credit.

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UK’s inflation jump dashes hope of interest rate cut in December | Heather Stewart

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Rate cut unlikely until 2025 as energy prices blamed for stronger-than-expected inflation of 2.3%

Any lingering hope that the Bank of England might deliver a pre-Christmas interest rate cut next month appears to have evaporated, after official data showed inflation jumping to 2.3% in October.

The CPI measure had been expected to tick up, after dipping to 1.7% in September, but 2.3% was stronger than expected.

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Higher employment costs and interest rates to push UK firms into financial trouble; Trump tariffs would ‘hit growth’ – business live

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Rolling coverage of the latest economic and financial news

Begbies Traynor also reveals that their employment costs are expected to rise by £1.25m due to the increase in employers’ national insurance contributions.

The company is “reviewing options to mitigate the impact where possible”.

“Additional headwinds for UK business from increased employment costs and the prospect of higher for longer interest rates are likely to extend the period of elevated insolvency levels, increasing the need for advice and support from our insolvency and business recovery professionals.”

“We have made a very good start to the year with double digit growth in revenue and profits driven by positive momentum across the group. This gives us confidence that we will deliver market expectations for the year as a whole.

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Britons warned to expect ‘disappointing’ rise in energy bills in January

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Price cap for Great Britain forecast to rise to £1,736 a year for average dual-fuel bill, according to Cornwall Insights

Britons have been warned to expect a “disappointing” rise in energy bills in January, adding pressure to household finances, despite earlier hopes that prices may ease early next year.

The price cap for Great Britain is forecast to rise to £1,736 a year for the average dual-fuel bill, according to Cornwall Insights, a well-respected energy consultancy. This is a rise of 1% from the current price cap, which increased last month to £1,717 a year for a typical consumer.

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Is your air fryer spying on you? Concerns over ‘excessive’ surveillance in smart devices

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UK consumer group Which? finds some everyday items including watches and speakers are ‘stuffed with trackers’

Air fryers that gather your personal data and audio speakers “stuffed with trackers” are among examples of smart devices engaged in “excessive” surveillance, according to the consumer group Which?

The organisation tested three air fryers, increasingly a staple of British kitchens, each of which requested permission to record audio on the user’s phone through a connected app.

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Indie brewers ditch ‘craft beer’ tag as drinkers are ‘misled’ by global brands

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Survey shows many consumers unaware that previously standalone businesses now owned by big corporations

Small breweries in the UK are ditching the term “craft beer” in favour of “indie beer”, warning that global corporations have bamboozled many drinkers into believing that formerly independent brands are still artisanal hidden gems.

In a survey by YouGov that marks a new phase of the bitter war over what constitutes “craft beer”, consumers were asked to say whether 10 beer brands were made by “independent craft breweries”.

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UK ‘risks repeat of surging energy bills’ amid continued reliance on gas

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Energy crisis panel warns country is ‘dangerously unprepared’ and must shift away from gas quickly

Britain is at risk of experiencing a repeat of the sharp increase in energy costs which has fuelled the continuing cost of living crisis because it relies too heavily on gas, according to an expert panel of industry leaders.

The Energy Crisis Commission has warned that the UK is still “dangerously underprepared” for another crisis because it continues to rely on gas for its power plants and home heating.

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Battery-operated items from Temu tested by Choice fail Australian safety standards

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Consumer advocate says results are a ‘worrying reminder’ children are at risk from insecure battery components on most items

An LED-lit tutu skirt, a spinning top and a set of building blocks are among a number of dangerous toys that were sold by Chinese-owned shopping platform Temu, Choice has found.

Choice tested 15 toys operated by circular coin or button-style batteries, including watches, a writing tablet, a musical keyboard, a cartoon projector and a electronic pet game from Temu in May.

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Shoppers to no longer pay fees when using debit cards under new Albanese government plan

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Treasurer says uncovering ‘unfair’ practices also part of proposed surcharge revamp designed to give consumers better deal and cut small business’s costs

The federal government is preparing to ban debit card fees and instruct the consumer watchdog to investigate excessive card costs, as the unpopular system of transaction charges gets set for an overhaul.

The proposed changes would mean consumers no longer pay a fee when using their debit card to buy their morning coffee or make a major retail purchase. Credit card fees would still apply.

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Stop pushing heat pumps or face major backlash, green energy magnate tells Labour

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Party donor Dale Vince warns that urging homeowners to switch to clean-power technology risks political storm bigger than Ulez

The government risks a huge political backlash if it keeps pushing the public to install heat pumps to replace their boilers, one of Britain’s leading green entrepreneurs has warned.

Dale Vince, a major Labour donor and renewable energy advocate, called on Keir Starmer to rethink national programmes, championed by Boris Johnson, pushing the technology. Vince argued that Whitehall should explore alternatives to the devices, which he said were expensive, caused serious disruption and could end up increasing energy bills for some people.

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Unresolved water complaints in England and Wales rise to near-decade high

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Customer disputes over sewage spills, billing mistakes and water meters soar in past year

The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third to the highest level in nearly a decade.

There was a 29% increase in 2023-24 in cases escalated to the Consumer Council for Water (CCW) by households that failed to achieve a resolution from their supplier, the watchdog said.

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Martin Lewis says energy price cap is a ‘pants cap’

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Consumer champion urges consumers to head to a price comparison website to find a cheaper deal

The consumer champion Martin Lewis has said that the energy price cap should be called the energy “pants cap” because there are much cheaper energy deals available.

The cap is adjusted every quarter by Ofgem, the energy regulator for Great Britain, and imposes a maximum on how much suppliers can charge customers for each unit of gas and electricity. On Tuesday it increased by nearly £150 to the equivalent of £1,717 a year for an average dual-fuel household paying by direct debit.

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Winter fuel cut savings will be far less than Reeves expected, new analysis finds

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A surge in claims for pension credit will make thousands more people eligible for the payments and other benefits

Rachel Reeves has been warned that her cut to pensioner winter fuel payments risks saving hundreds of millions less than anticipated, in a new blow to her attempts to close the hole in Britain’s finances.

The chancellor and her Treasury team are already re-examining parts of a plan to crack down on non-dom tax status over concerns that it may not raise any money.

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Winter fuel: thousands more could lose benefit if it becomes means tested, data suggests

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A further 175,000 pensioners are likely to stop receiving allowance under such plans, official figures show

A further 175,000 pensioners could lose the winter fuel allowance if the benefit becomes means tested, data suggests.

About 11.6 million people in the UK received the benefit last winter, an increase of 214,000 on the previous year, according to figures released on Tuesday by the Department for Work and Pensions (DWP). The overwhelming majority are to have this removed this winter under plans announced by the Labour government to cut spending on the benefit.

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Australians pay more than anyone in the world to sell their homes online

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Prices at the News Corp-controlled realestate.com.au can be as high as $4,000 for a single listing, prompting complaints from vendors, agents and industry disruptors

Australians are paying the most expensive advertising fees in the world to sell their homes online as a result of the market dominance of realestate.com.au and Domain, with the cost rising to as much as $4,000 for an inner-city listing.

The dominance of the News Corp-controlled realestate.com.au has prompted more than a dozen complaints to Australia’s competition watchdog, the Australian Consumer and Competition Commission, over the past decade from agents and industry disruptors, Guardian Australia can reveal.

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Airport parking: £100 fines in Bristol ‘could be unenforceable’

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Eagle-eyed reader and consumer solicitor say local bylaws are key to question of enforcement

Are private fines sent by Bristol airport’s contractor to motorists who pick up passengers outside its designated, paid-for, drop-off and pickup zone unenforceable?

It looks as though they may be, if an eagle-eyed Guardian reader and a leading consumer solicitor are correctly interpreting the bylaws that govern the airport.

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Winter fuel allowance cut: who voted for this? – Politics Weekly UK

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The government saw off a rebellion over its plans to cut winter fuel allowance this week. John Harris speaks to Caroline Abrahams from Age UK about what this winter will look like for millions of pensioners losing out. Plus, he talks to columnist Rafael Behr about whether the technocrats (Starmer and Reeves) are taking the Labour party in the wrong direction

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