Category Archives: Consumer affairs

‘Poisoned’ AI: the ChatGPT shopping scams that lead to fake websites

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Buyers are ripped off after assuming online stores were genuine because they are recommended by an AI tool

You want to buy a new bag and so you ask ChatGPT for help. You have always liked Russell & Bromley so you ask ChatGPT what is popular there at the moment.

The artificial intelligence (AI) assistant gives you cross body, shoulder, casual and formal options with the prices listed beside them. You click through from the sources to what looks like the official Russell & Bromley site and buy your new bag, which is conveniently on sale.

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UK shoppers return to high street as warm weather brings respite from shadow of war

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British Retail Consortium figures show footfall rose in May, with consumer confidence improving after spending squeeze

Greater numbers of consumers went shopping last month as spring sunshine brought welcome relief to retailers, which have faced a squeeze on spending since the US-Israel war on Iran.

Figures from the British Retail Consortium (BRC) and a separate survey by the accountancy firm BDO showed a bounce-back in footfall during May, reversing a sharp decline in April.

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EU fines Temu for failing to stop sale of illegal and dangerous products

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European Commission finds shoppers on Chinese website very likely to find unsafe items and imposes €200m penalty

EU regulators have fined the Chinese shopping website Temu €200m (£173m) for failing to stop the sale of illegal and dangerous products.

The European Commission imposed the penalty after a 19-month investigation that found consumers were very likely to encounter illegal or unsafe products including baby toys and electronics on the firm’s website.

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Spending watchdog warns £38bn cost of Sizewell C nuclear plant is ‘risky’

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National Audit Office says potential benefits are ‘considerable but uncertain’ while risks are ‘immediate and substantial’

The cost of the government’s £38bn nuclear plant in Suffolk is subject to “significant uncertainty” and may outweigh the benefits for UK households until at least 2064, according to the government’s spending watchdog.

The National Audit Office (NAO) has warned that although the potential benefits of the Sizewell C nuclear plant are considerable, they remain uncertain. The risks, however, are “immediate, substantial and borne by the public”.

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‘It was like a mosh pit’: Swatch closes stores as watch launch causes crowding and scuffles

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French police fire teargas and UK shops close for safety reasons as hundreds queue for Royal Pop timepieces that make up Audemars Piguet collaboration

The launch of limited-edition Swatch watches descended into chaos in several European cities and New York, with French police firing teargas to restore order at a store near Paris.

Hundreds of people waited through the night from Friday into Saturday – and in some cases for several days – hoping to buy the Royal Pop timepieces, made in collaboration with the luxury watchmaker Audemars Piguet.

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British Gas faces record £112m settlement over prepayment meter scandal

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Redress to customers for force-fitting devices in homes includes £20m penalty and £70m of debt write-offs

Thousands of British Gas customers who had prepayment meters force-fitted in their homes will between them receive compensation and energy bill debt write-offs worth up to £112m in the biggest energy supplier settlement on record.

Great Britain’s energy regulator found that British Gas forced PPMs on homes that were not keeping up with their bills at the height of the Russian gas crisis, in one of the most complex investigations in Ofgem’s history.

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Court rules Coles misled shoppers with its ‘Down Down’ discount campaign

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Landmark finding against supermarket giant comes after competition watchdog argued that markdowns did not represent genuine savings

Coles misled Australian shoppers by promoting fake “Down Down” discounts on everyday grocery products, the federal court has ruled in a landmark decision for the supermarket industry.

Justice Michael O’Bryan handed down his judgment on Thursday, delivering a significant blow to Australia’s second-largest supermarket chain, which had argued that the discounts represented genuine savings during a period of high inflation.

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EU proposes end to ‘five tabs, three apps and a prayer’ for cross-border train bookings

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New rules would enable single-ticket bookings across multiple rail operators throughout Europe

Cross-border train journeys through several European countries are the stuff of many a holidaymaker’s dreams.

But the reality of trying to buy the tickets, navigating multiple websites without knowing who can help if a connection is missed, can prove less than relaxing. As one MEP puts it, it can often require “five tabs, three apps and a prayer”.

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Buyers of Liza Minnelli memoir claim it was not signed by hand

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Premium editions of Kids, Wait Till You Hear This! cost up to $250 but some say signatures are unnaturally identical

Liza Minnelli fans who bought signed copies of her memoir are seeking refunds because they believe her signature is fake.

Copies of Kids, Wait Till You Hear This! by the American 80-year-old singer were marketed around the world as “hand-signed collectibles”, with premium editions costing up to $250 (£185).

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Cut UK speed limits to reduce Iran war impact on consumers, thinktank urges

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Cap of 20mph in towns and cities and 60mph on motorways would cut fuel demand and combat rising prices, IPPR says

Britain should lower speed limits for drivers as part of a package of measures to reduce the impact of the Iran war on consumers, a thinktank has said.

Capping legal speeds at 20mph in towns and cities and 60mph on motorways would help reduce fuel demand and combat soaring oil prices triggered by conflict, according to the Institute for Public Policy Research (IPPR).

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New free financial advice plan aims to help Britons build savings

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‘Targeted support’ means certain banks and financial institutions can offer free extra help with investments and pensions

Many Britons are daunted by the world of investing, but new City rules mean certain banks and financial institutions can offer free extra help with investments and pensions.

Last month marked the launch of “targeted support”, a new regulated service that permits companies to suggest investments and pension products to customers that might provide a better return.

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Dozens of toys recalled in the UK after asbestos found in play sand

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Candle-making kits and rubber toys among products recalled after revelation about play sand sold by Hobbycraft

More than 30 children’s toys have been recalled in the UK after the Guardian revealed that play sand sold by Hobbycraft was contaminated with asbestos.

Over the past three months, other children’s products ranging from candle-making kits to stretchy rubber toys have been recalled by retailers including Tesco, Primark, Matalan and M&S after being found to contain the substance.

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Consumer watchdog zeroes in on Woolworths’ allegedly fake discounts as it meets supermarket giant in court

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Vinegar, Tim Tams and baby rice are among the products to be scrutinised in the Australian Competition and Consumer Commission’s case

The consumer watchdog is back in court and taking on Australia’s largest supermarket chain, alleging Woolworths deliberately misled shoppers with fake discounts.

The Australian Competition and Consumer Commission’s (ACCC) case against Woolworths begins in the federal court in Sydney on Tuesday, almost two months after hearings wrapped up in its very similar case against Coles.

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US Live Nation and Ticketmaster verdict triggers calls for Australian investigation into ticketing rules

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One insider estimates Australians pay A$10 in fees per ticket, with fans bearing the burden of monopolised music tour schedules and inflated artist values

Australia is being urged to improve ticketing transparency after a US federal court found Live Nation Entertainment had a harmful monopoly over big concert venues.

This week, a New York jury found the global entertainment giant and its subsidiary Ticketmaster liable for systematically stifling competition to extract excessive profits from concertgoers. The jury identified a baseline overcharge of US$1.72 for every ticket sold by Live Nation since 2010 – totalling an additional US$595m in 2025 alone.

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Uber adds fuel surcharge for non-EV fares in Australia amid petrol price rises

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Trips in electric vehicles will be exempt from the temporary fee of 5 cents a kilometre, rideshare firm says

Uber customers in Australia will be charged a fuel surcharge for almost two months from Wednesday unless they ride in an electric vehicle.

Trips in petrol, diesel and hybrid vehicles will attract an extra fee of 5 cents a kilometre from 15 April to 8 June, Uber announced on Monday.

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Record number of homes in Great Britain turn to green energy as fuel prices soar

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Iran war drives demand for solar panels, heat pumps and EVs, with energy bills expected to rise 18% from July

British households are turning to green home energy upgrades in record numbers to try to keep bills down as the Iran crisis sends global oil and gas prices soaring, data from leading energy suppliers suggests.

Figures show demand for solar panels, electric vehicles and heat pumps in Great Britain has leapt since the war began on 28 February, as households brace for a sharp increase in monthly payments when the next energy price cap takes effect in the summer.

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Ebike and e-scooter fires in UK rise to new record highs

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At least 432 ebike fires and 147 e-scooter fires recorded in 2025, up 38% and 20% respectively on previous year

Ebike and e-scooter fires in the UK reached a record high last year, an investigation has found, renewing concerns over the use of lithium batteries and unregulated marketplaces.

Fire brigade figures obtained by the Press Association show there were at least 432 ebike fires recorded across the UK in 2025, up 38% from 313 the previous year and more than five times higher than the 84 recorded in 2021.

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Rubbish and recycling in England: what’s changing and why it matters

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Nationwide reforms aim to standardise collections and expand food waste recycling to tackle stagnating rates

Recycling rules across England have long been inconsistent – but that will change from Tuesday when the government’s Simpler Recycling legislation comes into effect.

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Car finance victims to get an average £830 payout but fewer loans eligible

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City regulator reduces number of loan agreements in line for compensation from 14m to 12m

Victims of the car finance scandal will be in line for payouts worth £830 on average, as the City regulator tightened the rules of its compensation scheme to cover fewer contracts.

The Financial Conduct Authority (FCA) released the final details of its planned redress programme, saying it had narrowed the number of loan agreements eligible for payouts from 14m to 12.1m contracts.

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Lloyds bank faces £66m court battle with car loan customers

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Law firm is preparing claim on behalf of 30,000 consumers who fear the FCA’s redress scheme will shortchange them

Lloyds Banking Group is facing a court battle with 30,000 aggrieved car loan customers who are to abandon the City regulator’s official redress scheme amid fears it will shortchange consumers and favour lenders.

The claims law firm Courmacs Legal is planning to file a £66m omnibus claim on behalf of borrowers who believe they were financially harmed by car loan contracts set up by Lloyds’ motor finance arm, Black Horse.

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