Category Archives: Consumer affairs

Rent-tech platforms sidestepping credit card surcharge ban with new fees and paid ‘memberships’

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Tenants encouraged to seek free options after online property platforms respond to Reserve Bank’s credit card payment reform

Online property management platforms are charging renters new fees or pushing them on to paid “memberships” to avoid processing costs associated with card payments in the wake of the ban on surcharges.

Tenants have been encouraged to challenge or bypass additional fees charged by so-called rent-tech platforms, including in Victoria, where fees on rent payments are banned.

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Drivers forced to use parking apps can pay up to 40% more

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Council car parks have switched away from ticket machines to cut costs, leading to extra fees for users

Drivers are unwittingly paying up to 40% more to park as more councils switch to app-only payments and force customers to pick up the tab.

Many councils across England have removed pay and display machines and replaced them with app payments, including a number in London. Most local authorities encourage drivers to pay by app to beat queues, while apps are often the only way to pay when ticket machines are out of order. However, many car park signs fail to mention that app payments may incur an additional service fee.

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‘You have a meeting’: the calendar phishing scam growing exponentially

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Appointment or renewal reminder appears in victims’ calendar to lure them into logging in to fake Google, Microsoft or PayPal page

You’re preparing for the week ahead and take a look at your Google calendar. There’s an entry for a meeting that you must have completely forgotten. The note that pops up when you click on it says you’ll be reviewing a project and includes a link to more details. Confused, you follow it to find out more; the website you land on asks for logon details, and you provide them.

Unfortunately, this was not a failure of your memory but a calendar phishing scam. You have handed your name and password to fraudsters who will sell it on in a batch with other people’s details, use it to break into your work email, or to persuade you that they are contacting you from your bank, or another institution.

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Money stolen by scammers hijacking UK social media accounts rises 400%

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Many cases involve criminals using other people’s identities to sell fake event tickets to friends and family

The total amount stolen by criminals who hack into people’s emails and social media accounts and then pretend to be them has risen by more than 400% in a year, official UK data shows.

In many cases, the scammers are hijacking people’s accounts in order to use their identity to sell fake event tickets – such as to sold-out gigs – to unsuspecting friends and family.

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UK airlines to be banned from charging parents to sit with children

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Planned rule change forms part of Burnham’s bid to crack down on the ‘little charges that add up’

Airlines will be blocked from charging parents extra to sit with their children on planes, according to government plans.

The new rule would require airlines to seat passengers aged under 14 next to their parents or an accompanying adult free of charge. Passengers will also no longer need to pay to tweak the name on their flight booking if they need to correct a mistake.

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Australia’s cheapest mayonnaise is also the best tasting, Choice test finds

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Two supermarket home brands claim equal first while the worst-ranked condiment has double the sugar content of almost all the other products

A condiment worthy of compliments, or one that gets a dressing down? Consumer advocacy group Choice has taste tested 29 store-bought mayonnaises, and found the cheapest product is also the best.

Aldi’s Colway Real Mayonnaise placed equal first with a score of 80%. A jar costs $2.79, or 61c per 100g – the lowest price per unit of the product spread. Judges relished its “mild” and “pleasant” aroma and “traditional mayonnaise appearance”, while noting its “creamy, smooth texture with balanced citrus acidity, subtle sweetness, mustard and whole-egg flavour”.

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UK chancellor urged to remove ‘hidden taxes’ from energy bills

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Businesses, charities and other groups sign letter calling for levies to be paid by the government

More than 120 organisations including big businesses and charities have called for the removal of “hidden taxes” added to energy bills to help reduce costs for consumers and prevent businesses closing.

In a letter to the chancellor the signatories – including Energy UK, business trade body the CBI, End Fuel Poverty and Age UK – called for levies amounting to 10% of energy bills that fund policies to be paid for by the government. John Healey is to present his first budget on 28 October.

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Cash settlements on home insurance claims leaving vulnerable Australians short-changed, Asic says

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Corporate regulator finds insurers settling most claims with cash rather than by managing repairs or rebuilding, warning of ‘unfair outcomes’ for homeowners

Home insurers are overwhelmingly paying cash to settle claims, leaving Australians to foot blowouts in repair costs for their cyclone-damaged homes.

The corporate regulator is calling for “realistic” bigger payouts, warning the practice could cause “unfair outcomes” for people already in vulnerable positions.

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Households in Great Britain ‘could owe energy suppliers £7bn by end of year’

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After higher prices for winter kick in, energy debt unpaid for more than 30 days likely to rise, says Energy UK

Households in Great Britain could owe their energy suppliers as much as £7bn by the end of the year after higher gas and electricity prices forecast for the winter kick in, an industry group is warning.

Domestic energy debt and arrears climbed by about £500m over the past year to a record £6bn at the end of June as the Middle East conflict continued to stoke rising gas market prices.

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‘Friday afternoon fraud’: warning for UK homebuyers on bank scams

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Victims have lost tens of thousands – and in one case £300,000 – due to fake emails from solicitor or estate agent

You are poised to move house and are awaiting the solicitor’s instructions that things are ready to go and it is time to hand over your deposit. When the email arrives giving you their bank details, you set up the transfer and move the cash. And then the solicitor calls to ask where the money is.

Conveyancing fraud involves criminals getting access to an email chain between homebuyers and their solicitors or estate agents and requesting payment to a bank account they control. Sometimes the solicitor has been hacked, but often the homebuyer has been the victim of a phishing exercise.

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40,000 bottles of eye drops across the US recalled over issues with sterility of product

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Prestige Brand Holdings has voluntarily recalled a batch of its Clear Eyes eye drops after FDA alert

Nearly 40,000 bottles of eye drops are being pulled from store shelves across the US over concerns about potential contamination, according to the Food and Drug Administration (FDA).

Prestige Brand Holdings, based in Tarrytown, New York, has voluntarily recalled 39,060 bottles of Clear Eyes Maximum Itchy Eye Relief eye drops because of a “lack of assurance of sterility”, an FDA enforcement report states. The FDA classified the action as a Class II recall, defined on the agency’s website as a moderate-risk situation “in which use of or exposure to a violative product may cause temporary or medically reversible adverse health consequences or where the probability of serious adverse health consequences is remote”.

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40,000 bottles of eye drops across the US recalled over issues with sterility of product

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Prestige Brand Holdings has voluntarily recalled a batch of its Clear Eyes eye drops after FDA alert

Nearly 40,000 bottles of eye drops are being pulled from store shelves across the US over concerns about potential contamination, according to the Food and Drug Administration (FDA).

Prestige Brand Holdings, based in Tarrytown, New York, has voluntarily recalled 39,060 bottles of Clear Eyes Maximum Itchy Eye Relief eye drops because of a “lack of assurance of sterility”, an FDA enforcement report states. The FDA classified the action as a Class II recall, defined on the agency’s website as a moderate-risk situation “in which use of or exposure to a violative product may cause temporary or medically reversible adverse health consequences or where the probability of serious adverse health consequences is remote”.

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Burnham scraps restrictions on disabled people’s bus passes in England

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Move means holders will be able to travel free on local services at any time of day or night from April next year

Disabled people across England will be able to use their free bus passes at any time of day from next April, as Andy Burnham expands a policy he introduced as mayor of Greater Manchester.

The prime minister has said the current weekday restrictions on when disabled people can use their bus passes will be removed from 1 April 2027. Their passes are valid only between 9.30am and 11pm on weekdays, although some councils pay to allow people free travel outside those hours.

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Burnham scraps restrictions on disabled people’s bus passes in England

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Move means holders will be able to travel free on local services at any time of day or night from April next year

Disabled people across England will be able to use their free bus passes at any time of day from next April, as Andy Burnham expands a policy he introduced as mayor of Greater Manchester.

The prime minister has said the current weekday restrictions on when disabled people can use their bus passes will be removed from 1 April 2027. Their passes are valid only between 9.30am and 11pm on weekdays, although some councils pay to allow people free travel outside those hours.

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Is Australia’s Buy Now Pay Later boom at an end?

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Several firms promised to disrupt the consumer credit market by offering consumers their purchases instantly and the bill later. Did it work?

Afterpay has never turned a profit in Australia. Last month, it spent millions to take over a Sydney Olympic Park arena.

The company says Afterpay Arena will be the first venue where Australians can “buy now, pay later” for their event tickets, merchandise, dinner and even alcohol.

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Will Andy Burnham’s everyday fixes be enough to get the public on his side?

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The prime minister’s money-saving policies are popular but they are yet to convince voters he can take on the big things

It was last year that Martin Lewis, the money-saving guru, advised the government to find “100 small things that piss people off” and set about sorting them out.

That approach has been adopted almost immediately by Andy Burnham since entering office, as he began his programme of “everyday fixes” to tackle problems that can be dealt with through minor policy tweaks.

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Car owners should challenge insurers on steep price hikes and ‘call their bluff’, Asic says

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Regulator finds many insurers raising premiums faster than inflation and advises customers to ask for better deals

Car owners should challenge motor insurers over steep premium hikes, the corporate regulator advises, after finding many companies were raising prices faster than inflation.

In a report released on Tuesday, the Australian Securities and Investments Commission (Asic) found that none of the eight insurers it reviewed adequately explained the reasons behind premium calculations to customers or why prices had changed in quote or renewal documents.

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Test for Australia’s best laundry detergent sees Aldi and Omo tied for first place

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In a Choice test of 48 products, the Aldi powder also came out on top for top loaders

Consumer advocacy group Choice has put more than 40 supermarket laundry detergent products through the wringer, naming two Omo and one Aldi product as its best performers – while some other brands perform barely better than water.

In a lab test of 48 laundry powders, liquids and capsules, Aldi Trimat Advanced Laundry Powder Concentrate, Omo Active Clean Powder and Omo Ultimate Powder shared equal-first billing for front loader washing machines, with all three products scoring 82% overall.

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Britons give classic round tomato the red card as coloured and vine varieties score

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Premium cherry-on-the-vine are poised to take top spot in Britain’s £1bn-a-year tomato market

For a long time the classic round, red tomato has dominated British salads and sandwiches, but its supremacy is coming under threat as sales of rainbow colours and the upmarket rival “cherry on the vine” take off.

“Non-red tomatoes” sales are up 21% this year, a growth rate that far exceeds the overall market, according to Paul Faulkner, of Evesham Vale Growers.

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Which? finds 150 potentially lethal baby products sold online

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UK consumer group says lives are at risk because platforms fail to prevent dangerous items reaching customers

Babies are being put at risk by dozens of potentially lethal infant products sold to UK parents on major online marketplaces, an investigation has found.

The consumer champion Which? identified 150 products, including self-feeding prop feeders that pose a choking risk and baby sleep pillows linked to suffocation.

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