Category Archives: E.ON

E.ON must pay £14.5m to prepayment customers after billing failures

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Ofgem says nearly 250,000 people will each receive average of £144 in compensation and refunds

The energy regulator has ordered power supplier E.ON Next to pay £14.5m in compensation to nearly 250,000 prepayment customers, after an investigation found “unacceptable” failures to pay credit they had on accounts or final bill payments they were owed.

Ofgem found that the customers were affected over an 18-month period from early 2021 to late last year by an error in E.ON Next’s billing system. About 100,000 of the affected accounts were also in credit.

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Energy bills: standing charges are not standing still

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Despite a 12.3% cut in April’s energy price cap, there is an important fixed element in your bill that is rising again

“Great news! Your unit rates are going down.” E.ON’s letter to customers starts with glad tidings – but, as it soon admits, there is an element of their bills that is set to go up in most parts of the country.

Despite a headline cut of 12.3% in April’s energy price cap, yet again standing charges are rising. In E.ON’s case, on its Next Flex tariff, electricity charges are due to rise from 62.205p to 67.9041p – an increase of just over 9% – while for gas, charges go up from 29.595p to 31.894p (up almost 8%).

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Ofgem orders three energy firms to pay £8m compensation over late bills

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E.ON Next, Octopus and Good Energy did not supply final bill on time to many households that had switched

Three energy suppliers have been made to pay compensation totalling £8m for failing to supply a final bill on time to more than 100,000 households that had switched provider.

The energy regulator for Great Britain, Ofgem, said E.ON Next was ordered to pay £5.5m to almost 95,000 customers because it did not provide them with a final bill within six weeks of moving to another supplier, nor did it pay compensation for the delay within 10 days of the missed deadline.

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UK households have cut energy consumption by 10%, say suppliers

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E.ON reports up to 15% drop as Grant Shapps writes to firms customers cutting back on energy use should not face direct debit rise

Britons have cut their gas and electricity use by more than 10% since October in the first evidence of the impact of the energy crisis on household habits, according to two of Britain’s biggest suppliers.

E.ON, Britain’s second-largest supplier, and the owner of Utility Warehouse have reported “double-digit” declines in recent weeks.

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UK should expect high fuel bills for at least 18 months, E.ON boss says

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Michael Lewis calls for substanstial government intervention to help people deal with costs

Consumers will have to cope with extraordinarily high fuel bills for at least another 18 months, the boss of Britain’s biggest energy supplier has said.

Michael Lewis, the chief executive of E.ON UK, called for “very substantial” government intervention to help people with escalating fuel bills, one of the biggest factors in the cost-of-living crisis.

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