Category Archives: Water bills

Water firms push for higher shareholder returns as Ofwat considers bills increase

Posted on by

Companies say higher returns are needed to ensure record infrastructure investment across industry is delivered

Water companies want to see higher returns for shareholders to ensure record investment into sewage infrastructure, pipes and treatment plants is delivered.

As Ofwat, the water regulator for England and Wales, prepares to announce its decision on how much customer bills will be allowed to rise by to fund tens of billions of pounds in investment across the industry, water companies said higher returns were needed.

Continue reading...

Floods, explosions and asbestos: Thames Water faces potential problems on all fronts

Posted on by

Exclusive: Senior managers say they are forced to press ahead with orders for vital items without approval

When Sarah Bentley and Sarah Albon met at Beckton sewage treatment works in east London, the choice of location was designed to underline Thames Water’s predicament.

The site is Europe’s largest sewage treatment operation, with Grade II-listed parts of the site dating to the 1860s. It is now connected with the new Thames Tideway super-sewer, but insiders say several parts of the site are simply crumbling. The site is also riddled with asbestos.

Continue reading...

Thames Water supply ‘on knife-edge’ with £23bn repairs needed

Posted on by

Exclusive: Company has failed to tackle serious safety concerns or upgrade vital IT systems, Guardian investigation reveals

Thames Water has £23bn of assets that are in urgent need of repair and the supply of water to its 16 million customers is “on a knife-edge”, a Guardian investigation can reveal.

Britain’s biggest water company has failed to tackle adequately serious safety concerns, has not upgraded essential IT systems and has tolerated a culture of intimidation among staff, according to insiders and an analysis of documents.

Continue reading...

Small firms face near-30% rise in water bills, Ofwat letter reveals

Posted on by

Businesses in England and Wales say they are paying for ‘historic errors’ by water suppliers

Small businesses have accused water suppliers of saddling them with the cost of “historic errors” made by bosses in the scandal-hit industry, as it emerged their bills will rise nearly 30% by 2030.

The water industry regulator, Ofwat, has told businesses that it expects average wholesale charges for non-household customers – which include small firms, charities and hospitals – to increase by about 27% before inflation over the next five years, outstripping the anticipated rise in household bills.

Continue reading...

Thames Water lobbied Whitehall to press Ofwat on allowing higher bills

Posted on by

Exclusive: Debt-ridden company also warned officials of ‘chilling effect’ of any renationalisation

Thames Water has lobbied the government to intervene with the regulator to allow it to charge far higher bills, the Guardian can reveal.

Advisers and board members of the beleaguered water company are understood to have met Whitehall officials in recent weeks to say that allowing it to be temporarily renationalised would have a “chilling effect” on the entire UK’s appeal to international investors, sources familiar with the discussions told the Guardian.

Continue reading...

Thames Water says without steep bill increase it’s ‘neither financeable nor investible’

Posted on by

Debt-laden company tells Ofwat if it cannot charge customers 59% more, it ‘would prevent company turnaround and recovery’

Thames Water has said it will be unable to recover from its funding crisis if it is blocked from charging customers significantly more, as it proposed to pile an extra £228 a year on to household bills.

The debt-laden company said the increase to bills that has been proposed by the industry regulator, Ofwat, leaves its activities “neither financeable nor investible”.

Continue reading...

Southern Water boss handed £183,000 bonus despite huge rise in bills

Posted on by

Award for Lawrence Gosden comes despite criticism over business plan and attempts to increase bills by 73%

The chief executive of Southern Water has received a £183,000 bonus despite submitting a business plan that has been criticised by the industry regulator and attempting to raise bills more than any other English water company.

Lawrence Gosden received the bonus as part of a £764,000 pay package, up from £428,000 a year earlier, according to the company’s annual report.

Continue reading...

Thames Water appoints Chris Weston as boss with up to £2.3m package

Posted on by

Former British Gas executive tasked with leading turnaround in face of debts and controversy over sewage

Thames Water has appointed a former British Gas executive as its new boss with a pay package of up to £2.3m a year and tasked with leading a crucial turnaround as it faces mounting debts and controversy over dumping sewage in Britain’s waterways.

Chris Weston replaces Sarah Bentley, who resigned with immediate effect in June amid a backlash over the firm’s poor environmental track record. Weston will take up the role on 8 January.

Continue reading...

South East Water paid £2.25m to shareholders despite £18m losses

Posted on by

Cost of debt rises for firm that left thousands of customers without running water in summer

South East Water, which left thousands of customers without running water this summer, has paid out dividends of £2.25m over six months while overseeing increased losses of £18.1m before tax.

The water company, which serves customers in Kent, Sussex, Berkshire and Surrey, made the payout to shareholders despite facing huge rises in the costs of its £1.4bn debt mountain, its half-year report showed on Thursday. In the six months to 30 September, the cost of serving the debt rose by £7.4m to £54.8m, as inflation and higher interest rates bit.

Continue reading...

Water firms in England and Wales ordered to cut £114m from bills

Posted on by

Fewer than half of companies meeting their targets on leaks, says the regulator, Ofwat

Water companies in England and Wales have been ordered to return £114m to customers through lower bills next year because progress on leakage and sewage spills has been “too slow”.

In its annual water company performance report, the regulator, Ofwat, said the majority of water and wastewater companies were underperforming on targets set for 2020-25 to deliver better outcomes, for customers and the environment.

Continue reading...

Thames Water accused of ‘flimsy PR stunt’ over bonus as boss’s pay swells

Posted on by

Sarah Bentley lands £1.5m package despite saying she would shun bonus amid criticism of water companies

Thames Water has been accused of conducting a “flimsy PR stunt” as it prepares to report that its chief executive has landed nearly double her annual salary with a £1.5m pay package – after announcing that she would shun her bonus amid intense criticism of Britain’s water companies.

Sarah Bentley said last month that she and the firm’s finance chief, Alastair Cochran, would forgo their bonuses and any payments due under long-term incentive plans for the 2022-23 financial year.

Continue reading...

South West Water under investigation over leaks and usage figures

Posted on by

Shares in owner Pennon Group fall as it says Ofwat has launched inquiry into South West Water

South West Water is being investigated by the industry regulator over whether it accurately reported leaks and figures showing how much water is used by its customers.

Pennon Group, which owns South West Water and Bristol Water Group, told its shareholders Ofwat had announced an investigation into the company’s operational performance during 2021 and 2022.

Continue reading...

‘The whole thing stinks’: UK water firms to pay out £14.7bn in dividends as customers foot sewage costs

Posted on by

With cost of cleanup to be passed on to bill payers, analysis shows they will also pay £624 more by 2030 to fund investor payouts

Water companies will pay an estimated £14.7bn in dividends by the end of this decade, while making customers pay for new investment to stem the tide of sewage pollution in seas and rivers, analysis for the Observer has revealed.

Liberal Democrat MP Tim Farron denounced the billions going to shareholders as “absolutely scandalous” while families struggling with the cost of living would be facing increases in bills to pay for the sewage cleanup.

Continue reading...

Labour to use tactic that finished off Truss to force Tories into sewage vote

Posted on by

If Tory MPs vote down opposition day motion, Labour can accuse them of thwarting attempts to clean up rivers, beaches and chalk streams

Labour is planing to use the same Commons procedure that helped remove Liz Truss from Downing Street to force Conservative MPs into a politically embarrassing vote about whether to toughen up rules on sewage discharges.

The party plans to use its regular opposition day motion on Tuesday to push a binding motion, which would oblige the government to set aside Commons time next week for a debate and vote on a Labour bill to impose tougher penalties for sewage spills.

Continue reading...

Watchdog to block shareholder payouts if UK water companies miss targets

Posted on by

Ofwat says new powers will be used if firms fail to reach performance and environmental goals

The UK water regulator is to use new powers to block companies from shareholder payouts if they fail to hit performance and environmental targets.

Ofwat, which in December heavily criticised some of the country’s biggest suppliers over the size of dividend payments relative to their financial performance, said the new rules would also mean water companies would “maintain a higher level of overall financial health”.

Continue reading...

From energy costs to TV bills: what has gone up in price today?

Posted on by

Britons face a shock as household costs soar – and some unexpected items such as beer also go up

It’s been dubbed “bleak Friday” by some: pre-announced price rises for many household bills are to take effect on 1 April, adding to the misery for consumers who are already paying more for goods and food than this time last year.

Continue reading...

Revealed: millions of Americans can’t afford water as bills rise 80% in a decade

Posted on by

Exclusive: analysis of US cities shows emergency on affordability of running water amid Covid-19 pandemic

Millions of ordinary Americans are facing rising and unaffordable bills for running water, and risk being disconnected or losing their homes if they cannot pay, a landmark Guardian investigation has found.

Exclusive analysis of 12 US cities shows the combined price of water and sewage increased by an average of 80% between 2010 and 2018, with more than two-fifths of residents in some cities living in neighbourhoods with unaffordable bills.

Continue reading...