Category Archives: Serco

Serco must be punished for ‘oppressive’ treatment of prisoners at Australia’s largest jail, legal experts say

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Potential class action against private prison operator raised after 175 inmates at Clarence correctional centre locked in their cells for days after assault by a single prisoner

Private prison operator Serco should face sanctions for punishing nearly 200 inmates at Australia’s largest jail in an “unreasonable and oppressive” manner after a guard was assaulted by a single prisoner, legal experts say.

Lawyers are investigating a potential class action against Serco on behalf of affected inmates at Clarence correctional centre after the New South Wales ombudsman determined the company’s conduct was contrary to law.

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Serco concealed ‘inappropriate’ use of firefighting equipment to control Christmas Island riots

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Exclusive: Ombudsman’s report says devices ‘discharged directly on’ detainees and into areas where people retreated, including those not involved in riots

The services company Serco was fined for having “concealed” the “inappropriate” use of firefighting equipment for crowd control at the Christmas Island detention centre – including on people not involved in riots.

The commonwealth ombudsman revealed two incidents that occurred in early 2022 in reports raising its concerns about “apparent pre-planned and systematic use of firefighting equipment against people held in detention”.

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Flawed immigration detention risk assessment tool can’t be upgraded as ABF data ‘riddled with errors’

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Exclusive: One detainee recorded as being involved in ‘over 3,000 incidents’ in a year – an ‘incredibly unfeasible’ scenario, FOI documents say

The secretive risk assessment tool used in Australia’s immigration detention centres could not be replaced by a better model due to insufficient data collection by Australian Border Force, documents reveal.

The security risk assessment tool is meant to determine whether someone is low, medium, high or extreme risk for escape or violence. It calculates risk ratings based on factors including pre-detention history and episodes that can occur in detention, such as possessing contraband or refusing food or fluids.

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Egyptian challenging Australia’s indefinite detention warned he faces forced removal within month

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Tony Sami, held for 10 years, is fighting to stay with his two children and had been preparing for landmark high court case

An Egyptian man challenging the lawfulness of Australia’s indefinite detention system in the high court has been warned that Border Force is preparing to remove him from the country “unwillingly” within a month if he doesn’t agree to leave on a commercial flight.

Tony Sami, who has been detained for a decade after his visa was cancelled in 2012 and who is fighting to stay in Australia to be with his two children, had been preparing for a landmark case that could determine the freedom of hundreds of asylum seekers and detainees.

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Serco injected £60m to prop up pension fund after market meltdown

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£1bn scheme is latest to scramble to raise cash after chancellor’s tax-cutting mini-budget sparks turmoil

The pension scheme trustees at the government contractor Serco have been forced to tap the company for £60m of emergency support after the UK’s financial markets meltdown this week.

Serco’s £1bn pensions scheme is the latest to scramble to raise cash after a plunge in the pound and a meltdown in UK bond prices triggered calls on fund managers to provide collateral for niche financial products they had taken out to hedge against swings in the value of their investments.

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Home Office contractor gives children hotel food containing worms

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Family accommodated in a Midlands hotel were sick after eating meal provided by Serco

Children at a Home Office hotel unwittingly ate worms that were in food provided to them by government contractors, the Guardian has learned.

A four-year-old boy, not realising that his meal of fish and chips contained worms, began vomiting soon after he started to eat it. Paramedics were called and the boy was taken to hospital.

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Fresh calls for windfall tax on companies that prospered during Covid

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Research highlights six firms that increased their profits by a total of £16bn

Campaigners have issued fresh calls for a windfall tax on companies that prospered during the pandemic, after research highlighted six firms that increased their profits by a total of £16bn.

The outsourcing firm Serco and online clothes retailer Asos were among the companies that saw their global profits more than double over the last financial year, while one investment trust, Scottish Mortgage, saw its returns grow to nine times the average of preceding years.

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Thousands of UK Amazon workers given false Covid test results

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Exclusive: officials say the employees tested negatively but were sent notifications telling them to self-isolate

Thousands of Amazon workers received the wrong Coronavirus test results after a mistake meant they were given inaccurate information by test and trace.

The Guardian understands that 3,853 staff members at the online retailer received an erroneous result. Officials said they had tested negatively but received notifications to say they had tested positive and asking them to self-isolate.

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Gatwick immigration detention centre closed due to staff Covid cases

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Serco-run Brook House has been shut and some detainees moved to another centre, Home Office says

An immigration detention centre has been temporarily closed after several members of staff tested positive for coronavirus.

The Home Office said Brook House, near Gatwick airport in West Sussex, has been shut for 10 days. It said a “very small number” of detainees had been moved to Colnbrook immigration removal centre near Heathrow.

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Outsourced firms miss 46% of Covid test contacts in England’s worst-hit areas

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Serco and Sitel paid more than £200m to test and trace but reach just over half of infected people’s contacts

Outsourcing companies running the government’s flagship test-and-trace system have failed to reach nearly half of potentially exposed people in areas with the highest Covid infections rates in England, official figures show.

In the country’s 20 worst-hit areas, Serco and Sitel – paid £200m between them – reached only 54% of people who had been in close proximity to an infected person, meaning more than 21,000 exposed people were not contacted.

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Outsourcing firms miss 46% of Covid contacts in England’s worst-hit areas

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Serco and Sitel paid £200m to test and trace, but reach just over half of infected people’s contacts in some regions

Outsourcing companies leading the government’s flagship test-and-trace system have failed to reach nearly half of potentially exposed people in areas with the highest Covid infection rates in England, official figures show.

In the country’s 20 worst-hit areas, Serco and Sitel – paid £200m between them – reached only 54% of people who had been in close proximity to an infected person, meaning more than 21,000 exposed people were not contacted.

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Officers ‘tried to force asylum seeker to airport’ despite court ruling

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Man who was granted injunction due to risk of suicide says he sustained an injury during attempted removal

An asylum seeker who crossed the Channel to the UK on a small boat claims he was forced out of his cell in a detention centre by officers who wanted to put him on a flight even though a judge had halted his removal hours earlier, the Guardian has learned.

He was restrained and sustained an injury during the attempted removal in the early hours of Wednesday morning by officers unaware of the high court decision.

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England’s contact-tracing saga is at the heart of the government’s failures

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Move to include local authorities in test and trace could allow politicians to pass blame in a Covid second wave

The saga of the attempts to set up an English test-and-trace system is perhaps the central story of the government’s Covid-19 failure.

At the heart of the tale is a prime minister who promised NHS test and trace would be a “world beating” operation. Next to him sits Matt Hancock, the health secretary whose record is now indelibly associated with the smartphone app that was meant to be integral to controlling the virus, but has yet to materialise. Other key actors include Serco, the multinational outsourcing company that has previously been contracted to run everything from prisons to air traffic control – and, at a cost of £108m, was recently put in charge of recruiting and training thousands of call centre workers to establish contact with infected people and ensure that anyone they had been close to went into self-isolation.

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