‘We all need magic in our lives’: how Santa’s grottos moved online to beat the pandemic

It’s 130 years since Father Christmas first appeared in a department store. But this year is the strangest one yet – with virtual calls taking the place of shopping centre visits. Is it enough to keep the ho ho hos flowing?

Five bearded men, dressed head to toe as Santa, wearing fur-trimmed face masks, file into an office building in London and sit behind wooden desks – laptops and webcams in front of them. The room has been made magical with the addition of a red and gold curtain, a snow-flecked Christmas tree and a stuffed penguin perched on top of some lockers. In years gone by these off-duty actors and former children’s TV presenters would have sat in department store grottos and worn out their knees taking the weight of Britain’s children. But they are here today to brush up their tech skills and learn how the in-store Santa can adapt and survive in the middle of a pandemic.

The seminar is led by James Lovell, a honey-voiced compere who straddles the line between practical teaching and keeping up the illusion of snow and elves. He leads the five Santas through exercises and practical advice on how to handle the intricacies of online video calls. The Santas pepper Lovell and a tech expert with questions about how they will see the children in their virtual grottos.

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DeepMind AI cracks 50-year-old problem of protein folding

Program solves scientific problem in ‘stunning advance’ for understanding machinery of life

Having risen to fame on its superhuman performance at playing games, the artificial intelligence group DeepMind has cracked a serious scientific problem that has stumped researchers for half a century.

With its latest AI program, AlphaFold, the company and research laboratory showed it can predict how proteins fold into 3D shapes, a fiendishly complex process that is fundamental to understanding the biological machinery of life.

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‘Why did it take nine hours to go 130 miles in our new electric Porsche?’

A Kent couple love their new car – but their experience suggests there are problems with the charging network

A couple from Kent have described how it took them more than nine hours to drive 130 miles home from Bournemouth as they struggled to find a working charger capable of producing enough power to their electric car.

Linda Barnes and her husband had to visit six charging stations as one after another they were either out of order, already had a queue or were the slow, older versions that would never be able to provide a fast enough charge in the time.

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Part human, part machine: is Apple turning us all into cyborgs?

With its iPhones, watches and forthcoming smart glasses, Apple’s gadgets are increasingly becoming extensions of our minds and bodies. It’s the big tech dream – but could it turn into a nightmare?

By Alex Hern
Illustration by Steven Gregor

At the beginning of the Covid-19 pandemic, Apple engineers embarked on a rare collaboration with Google. The goal was to build a system that could track individual interactions across an entire population, in an effort to get a head start on isolating potentially infectious carriers of a disease that, as the world was discovering, could be spread by asymptomatic patients.

Delivered at breakneck pace, the resulting exposure notification tool has yet to prove its worth. The NHS Covid-19 app uses it, as do others around the world. But lockdowns make interactions rare, limiting the tool’s usefulness, while in a country with uncontrolled spread, it isn’t powerful enough to keep the R number low. In the Goldilocks zone, when conditions are just right, it could save lives.

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Facebook’s encryption plans could help child abusers escape justice, NCA warns

Warning comes as man admits using Messenger to coerce children into sending explicit pictures

Police and a children’s charity have warned that a man who admitted 96 counts of child sexual abuse could have escaped justice if technology giants had already toughened their encryption.

David Wilson targeted young boys aged from four to 14, getting them to send compromising pictures and video. Some were so traumatised that they considered ending their lives.

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Which countries and hackers are targeting Covid vaccine developers?

The states and their hackers that security experts believe are targeting vaccine developers

Russia’s best-known hacker groups – Fancy Bear and Cozy Bear – are considered to be linked to the country’s intelligence organisations, according to western security agencies.

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Manchester United hit by ‘sophisticated’ cyber attack but say fan data is safe

  • Club ‘shut down affected systems’ in response to hacking
  • United ‘not currently aware of any breach of personal data’

Manchester United have been hit by a cyber attack on their systems but say they are not “currently aware of any breach of personal data associated with our fans and customers”.

The club, who host West Bromwich Albion at Old Trafford on Saturday, confirmed the hacking on Friday evening and said all systems needed for the match remained secure.

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Thieves swap Amazon orders of PlayStation 5 for rice and other items

Online retailer is investigating a spate of pre-delivery thefts of newly released £450 console

Amazon has said it is investigating reports that brand new PlayStation 5 consoles have been stolen in transit, as customers have complained of missing deliveries, with bags of rice even delivered instead of the electronics.

Supply shortages have left the new games console even more desirable than its £450 price tag would suggest. But some shoppers waiting at home for the console to be delivered received an unwelcome surprise on Thursday and Friday, opening their parcels to find something other than the item they ordered.

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Should robots have faces? – video

Many robots are designed with a face – yet don't use their 'eyes' to see, or speak through their 'mouth'. Given that some of the more realistic humanoid robots are widely considered to be unnerving, and that humans have a propensity to anthropomorphise such designs, should robots have faces at all - or do these faces provide other important functions? And what should they actually look like anyway?

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Hackers HQ and Space Command: how UK defence budget could be spent

Creation of specialist cyber force and artificial intelligence unit in pipeline

A specialist cyber force of several hundred British hackers has been in the works for nearly three years, although its creation has been partly held back by turf wars between the spy agency GCHQ and the Ministry of Defence, to which the unit is expected to jointly report.

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How Amazon became a pandemic giant – and why that could be a threat to us all

Online retail grew massively in lockdown, and Amazon reaped huge profits. But where is the company’s relentless innovation and automation heading – and is it time to clip its wings?

For the last year, Anna (not her real name) has been working as an Amazon “associate”, in the kind of vast warehouse the company calls a fulfilment centre. For £10.50 an hour, she works four days a week, though, during busy periods, this sometimes goes up to five. Her shift begins at 7.15am and ends at 5.45pm. “When I get home,” she says, “it’s about 6.30. And I just go in, take a shower and go to bed. I’m always exhausted.”

Anna is a picker in one of the company’s most technologically advanced workplaces, in the south of England. This means she works in a metal enclosure in front of a screen that flashes up images of the products she has to put in the “totes” destined for the part of the warehouse where customer orders are made ready for posting out. Everything from DVDs to gardening equipment is brought to her by robot “drives”: squat, droid-like devices that endlessly lift “pods” tall fabric towers full of pockets that contain everything from DVDs to toys – and then speed them to the pickers.

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What could a good green recovery plan actually look like?

What do governments across the world need to do to shift economies away from fossil fuels?

What does a green recovery look like? That is the question governments around the world are considering as they decide how to align their $12tn worth of economic rescue packages for dealing with the coronavirus pandemic with their obligations under the Paris climate accord.

The UK is expected to announce a 10-point recovery plan this week, and observers have warned that if it lacks ambition, it could undermine the world’s goals of limiting catastrophic climate breakdown.

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Twitter and Facebook CEOs to testify on alleged anti-conservative bias

Senate hearing was called in response to how the companies’ platforms handled a New York Post article about Joe Biden

The chief executive officers of Twitter and Facebook are taking the stand Tuesday to testify, again, about allegations of anti-conservative bias on their platforms.

Mark Zuckerberg and Jack Dorsey were subpoenaed in October to appear at Tuesday’s hearing with the Senate judiciary committee in order to “review the companies’ handling of the 2020 election”.

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Amazon ridiculed on Twitter for error reunifying Ireland

Tech firm told Northern Ireland resident who wanted to watch rugby that he didn’t live in UK

It was an unlikely statement from one of the world’s biggest companies, but for a brief period on Saturday afternoon it appeared that Amazon had pledged its backing to a united Ireland.

The tech company has now apologised after telling a resident of Northern Ireland that he could not watch its rugby union coverage because he didn’t live in the UK.

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macOS 11 Big Sur review: the Mac, iPad-ified for the future

Apple’s big update adds colour, iPhone-like icons, settings and apps, ready for new and old Macs alike

Apple has just released Big Sur as a free update, marking the biggest redesign for macOS in years. The core system of every Mac computer is now equal parts traditional desktop computer and features many will be used to seeing from the iPad and iPhone.

Big Sur marks the end of an era for the Mac’s software in more ways than one. For years Apple has been slowly blending the design and operation of its desktop and mobile software, bringing features from the iPhone or iPad to the Mac and vice versa. With Big Sur comes a significant step toward the goal of merging the two.

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Mark Zuckerberg defends not suspending Steve Bannon from Facebook

CEO told staffers Bannon had not violated enough policies to justify ban when he called for beheading of Anthony Fauci

Mark Zuckerberg told Facebook staffers on Thursday that former Donald Trump adviser Steve Bannon had not violated enough of the company’s policies to justify his suspension from the platform when he called for the beheading of two US officials and the posting of their heads outside the White House as a “warning”.

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China’s biggest tech firms dive in value as firms fear Beijing crackdown plan

Frantic stock sell-offs across sector anticipating ‘monopoly’ rules, with Alibaba shopping site shares falling 9.8%

Hundreds of millions of dollars have been wiped off the value of China’s biggest internet companies following two days of frenetic selling with investors fearing Beijing plans to curb the power of homegrown tech firms.

Shares in Alibaba, a Chinese version of Amazon, dropped by 9.8% on Wednesday, while its rivals, Tencent, and JD.com, fell by 7.4% and 9.2% respectively.

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TikTok asks US court to intervene after Trump administration leaves app in limbo

Platform says it’s received ‘no clarity’ from government about status of proposal to place app under control of US companies

The popular video-sharing app TikTok says its future has been in limbo since Donald Trump tried to shut it down earlier this fall and is asking a federal court to intervene.

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Xbox’s Phil Spencer: ‘We’re not driven by how many consoles we sell’

As the Xbox Series X and Series S are released, Microsoft gaming chief Phil Spencer says the next games generation is all about how many players you have, not how many consoles you shift

The launch of the Xbox Series X this week marked the start of a new video game console generation – historically a super-exciting time for players, as better technology unlocks new dimensions for games. But despite the usual competitive crowing about teraflops, frame rates and resolutions, there’s a different dimension to the console wars this time around. The looming Netflix-ification of video games threatens to upend the whole idea of video game consoles. Amazon and Google are both working on game streaming services that let people play cutting-edge games without paying for a box that sits under the TV. And Microsoft has spent the past five years spending billions on game developers to shore up its star service: Xbox Game Pass, a monthly subscription that lets you play hundreds of games for a monthly fee.

It’s been clear for a while that Microsoft sees the future of gaming in subscriptions, streaming and services. Phil Spencer, the head of Xbox since 2014, is known to players as the guy who shows up on stage at press conferences in video-game T-shirts. Under his leadership, Microsoft has massively broadened its stable of game developers, started selling Xbox games on PC, and engineered its own streaming service to let people play on any screen, known in prototype as Project xCloud. Subs and streaming have already transformed other creative industries, with varying effects on artists – Spotify has been a disaster for musicians, where Netflix has arguably been good news for TV producers. With Microsoft already clearly committed to this direction of travel, what will its effect be on the games industry?

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UN warns of impact of smart borders on refugees: ‘Data collection isn’t apolitical’

Special rapporteur on racism and xenophobia believes there is a misconception that biosurveillance technology is without bias

Robotic lie detector tests at European airports, eye scans for refugees and voice-imprinting software for use in asylum applications are among new technologies flagged as “troubling” in a UN report.

The UN’s special rapporteur on racism, racial discrimination, xenophobia and related intolerance, Prof Tendayi Achiume, said digital technologies can be unfair and regularly breach human rights. In her new report, she has called for a moratorium on the use of certain surveillance technologies.

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