Call centre staff to be monitored via webcam for home-working ‘infractions’

Exclusive: Teleperformance, which employs 380,000 people, plans to use specialist webcams to watch staff

Thousands of staff at one of the world’s biggest call centre companies face being monitored by webcams to check whether they are eating, looking at their phones or leaving their desks while working from home, the Guardian has learned.

In a sign of potential battles ahead over the surveillance of remote staff after the pandemic, Teleperformance – which employs about 380,000 people in 34 countries and counts dozens of major UK companies and government departments among its clients – has told some staff that specialist webcams will be fitted to check for home-working “infractions”.

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‘They track every move’: how US parole apps created digital prisoners

Is smartphone tracking a less intrusive reward for good behaviour or just a way to enrich the incarceration industry?

In 2018, William Frederick Keck III pleaded guilty in a court in Manassas, Virginia, to possession with intent to distribute cannabis. He served three months in prison, then began a three-year probation. He was required to wear a GPS ankle monitor before his trial and then to report for random drug tests after his release. Eventually, the state reduced his level of monitoring to scheduled meetings with his parole officer. Finally, after continued good behaviour, Keck’s parole officer moved him to Virginia’s lowest level of monitoring: an app on his smartphone.

Once a month, Keck would open up the Shadowtrack app and speak his answers to a series of questions so that a voice-recognition algorithm could confirm it was really him. He would then type out answers to several more questions – such as whether he had taken drugs – and the app would send his responses and location to his parole officer. Unless there was a problem, Keck would not have to interact with a human and the process could be completed during a TV ad break.

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‘It’s an arms race’: the tech teams trying to outpace paedophiles online

As platforms pivot towards greater encryption, analysts are rushing to finesse child abuse prevention technology

“Predators are often early adopters of technology,” says Sarah Smith, chief technology officer at the Internet Watch Foundation (IWF), a UK child abuse hotline. “It’s an arms race, we have to be constantly horizon-scanning.”

Smith and her team, based in an unassuming office in Cambridge, are a key link in a chain of experts around the world developing and finessing technology that tracks down paedophiles and removes child abuse images found online.

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Meghan wins privacy case against Mail on Sunday

Judge gives summary judgment in favour of royal over extracts of letter to estranged father, Thomas Markle

The Duchess of Sussex has won her high court privacy case against the Mail on Sunday, hailing her victory as a “comprehensive win” over the newspaper’s “illegal and dehumanising practices”.

After a two-year legal battle, a judge granted summary judgment in Meghan’s favour over the newspaper’s publication of extracts of a “personal and private” handwritten letter to her estranged father, Thomas Markle.

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Vaccine passports: what are they and do they pose a danger to privacy?

Race to build app for people to demonstrate Covid jab or a negative test, but rights groups worry about ‘identity checks’

Vaccine passports, which would allow people with immunity to Covid to prove they were at low risk of spreading the disease, are being investigated by companies and countries around the world. But the proposals have also raised fears among critics that they could underpin an oppressive digital ID system, and put sensitive medical records in the hands of authorities and employers.

Despite the name, a vaccine passport is not a piece of paper; instead, in the most developed versions of the idea, it is an app or similar system that can prove the bearer has been vaccinated, tested positive for Covid antibodies, or recently received a negative test. There would be no need to build and operate a privacy violating centralised database.

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Theft of two computers during Capitol attack raises information security concerns

Nancy Pelosi’s office confirms laptop was stolen when Trump supporters, incited by the president, invaded the building

At least two computers were stolen from the Capitol when a violent mob of Donald Trump supporters stormed the building on Wednesday – including one from the office of the House speaker, Nancy Pelosi – raising grave information security concerns.

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ABC chair Ita Buttrose accuses government of ‘political interference’ in draft letter to Paul Fletcher

Exclusive: Buttrose mounts robust defence of broadcaster’s independence in response to questions about Four Corners’ episode Inside the Canberra Bubble

The ABC chair, Ita Buttrose, has accused the government of a pattern of behaviour which “smacks of political interference” in a robust defence of the public broadcaster’s independence, according to a draft of a letter responding to a barrage of Coalition complaints about the Four Corners program Inside the Canberra Bubble.

In the program broadcast last month, the journalists Louise Milligan and Lucy Carter investigated complaints about attorney general Christian Porter, including an alleged history of sexist and inappropriate behaviour towards women, and an affair the acting immigration minister, Alan Tudge, had with a female adviser in 2017.

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Sci-fi surveillance: Europe’s secretive push into biometric technology

EU science funding is being spent on developing new tools for policing and security. But who decides how far we need to submit to artificial intelligence?

Patrick Breyer didn’t expect to have to take the European commission to court. The softly spoken German MEP was startled when in July 2019 he read about a new technology to detect from facial “micro-expressions” when somebody is lying while answering questions.

Even more startling was that the EU was funding research into this virtual mindreader through a project called iBorderCtrl, for potential use in policing Europe’s borders. In the article that Breyer read, a reporter described taking a test on the border between Serbia and Hungary. She told the truth, but the AI border guard said she had lied.

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Part human, part machine: is Apple turning us all into cyborgs?

With its iPhones, watches and forthcoming smart glasses, Apple’s gadgets are increasingly becoming extensions of our minds and bodies. It’s the big tech dream – but could it turn into a nightmare?

By Alex Hern
Illustration by Steven Gregor

At the beginning of the Covid-19 pandemic, Apple engineers embarked on a rare collaboration with Google. The goal was to build a system that could track individual interactions across an entire population, in an effort to get a head start on isolating potentially infectious carriers of a disease that, as the world was discovering, could be spread by asymptomatic patients.

Delivered at breakneck pace, the resulting exposure notification tool has yet to prove its worth. The NHS Covid-19 app uses it, as do others around the world. But lockdowns make interactions rare, limiting the tool’s usefulness, while in a country with uncontrolled spread, it isn’t powerful enough to keep the R number low. In the Goldilocks zone, when conditions are just right, it could save lives.

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Concern over French bill that cracks down on photos identifying police

Journalists call for removal of clause that would ban footage disseminated ‘with intent to harm’ officers

A proposed bill in France that would make it illegal to disseminate photographs or videos identifying police and gendarmes “with intent to harm” is a danger to press freedom, critics have warned.

The measure comes amid growing concern about allegations of police violence in the country. It is outlined in draft global security legislation to be presented to the Assemblée Nationale next week.

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Shirking from home? Staff feel the heat as bosses ramp up remote surveillance

As management seeks more oversight of workers away from the office, campaigners fight for privacy to be respected

For many, one of the silver linings of lockdown was the shift to remote working: a chance to avoid the crushing commute, supermarket meal deals and an overbearing boss breathing down your neck.

But as the Covid crisis continues, and more and more employers postpone or cancel plans for a return to the office, some managers are deploying increasing levels of surveillance in an attempt to recreate the oversight of the office at home.

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Dominic Cummings’ data law shake-up a danger to trade, says EU

Exclusive: proposed rewriting of data protection rules said to put vital cooperation in doubt

A radical “pro-tech” plan championed by Dominic Cummings to rewrite Britain’s data protection laws is endangering future cooperation with the EU worth billions to the British economy, Brussels has warned.

The government’s newly published national data strategy, promising a “transformation” long sought by Boris Johnson’s chief adviser and the former Vote Leave director, has sparked concern at a sensitive time with the continued flow of data between the UK and EU member states in question.

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Northern Ireland abuse survivors reject £1,500 compensation for identity leak

Survivors and victims’ group ‘outraged’ by suggested sum per person for email error in May

Survivors of institutional sexual and physical abuse in Northern Ireland have rejected compensation offered to them in response to a damaging leak that exposed more than 500 of their names.

The Survivors and Victims of Institutional Abuse (Savia) group said on Sunday it was “outraged” by the offer of £1,500 per person as recompense for their identities being revealed earlier this year.

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WhatsApp spyware attack: senior clergymen in Togo among activists targeted

Bishop from Togo among 1,400 individuals alerted by WhatsApp to malware attack

A prominent Catholic bishop and a priest in Togo have been told they were targeted by spyware made by the private surveillance firm NSO Group, in the first known case of its kind involving members of the clergy.

A joint investigation by the Guardian and the French newspaper Le Monde can reveal that Bishop Benoît Alowonou and five other critics of Togo’s repressive government were alerted by WhatsApp last year that their mobile phones had been targeted with the spying technology.

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TikTok: Trump suggests US may ban Chinese-owned app

The US is reportedly preparing to take action against the popular short video app over concerns for the security of personal data

Donald Trump on Friday again suggested the US may take action against the Chinese-owned social media platform TikTok, floating a potential ban.

“We’re looking at TikTok. We may be banning TikTok. We may be doing some other things,” Trump told reporters as he left the White House on a trip to Florida.

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Revealed: Dominic Cummings firm paid Vote Leave’s AI firm £260,000

Boris Johnson’s chief adviser declines to explain reason for payments to Faculty

A private company owned and controlled by Dominic Cummings paid more than a quarter of a million pounds to the artificial intelligence firm that worked on the Vote Leave campaign.

The prime minister’s chief adviser is declining to explain the reason for the payments to Faculty, which were made in instalments over two years. Faculty also declined to say what they were for.

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Coronavirus mass surveillance could be here to stay, experts say

Use of invasive digital and physical tracking measures soars as the pandemic spreads

Extensive surveillance measures introduced around the world during the coronavirus outbreak have widened and become entrenched, digital rights experts have said, three months after the World Health Organization declared a pandemic.

The measures have often been billed as temporary necessities rushed into place to help track infections, but governments have been accused of denting civil rights with the widespread use of techniques such as phone monitoring, contact tracing apps, and physical surveillance such as CCTV with facial recognition.

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Most online grooming offences in UK committed on Facebook-owned apps

Data shows 55% of offences where the means of communication was given involved firm’s apps

More than half of online grooming offences recorded under a law that made it illegal to send sexual messages to children were committed on Facebook-owned apps, figures reveal.

The data, obtained by the NSPCC under freedom of information laws, show 10,019 offences of sexual communication with a child were recorded since the legislation was introduced in April 2017.

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Chinese city plans to turn coronavirus app into permanent health tracker

Officials in Hangzhou say system will be a ‘firewall to enhance people’s health and immunity’

A Chinese city is planning to make a health-tracking app introduced as part of the coronavirus response a permanent fixture for its population of 10 million.

Versions of the app have been used across mainland China. It displays a QR code with an individual’s virus status, which can be used to determine the extent to which the individual is allowed to move about.

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EasyJet reveals cyber-attack exposed 9m customers’ details

Airline apologises after credit card details of about 2,200 passengers were stolen

EasyJet has revealed that the personal information of 9 million customers was accessed in a “highly sophisticated” cyber-attack on the airline.

The company said on Tuesday that email addresses and travel details were accessed and it would contact the customers affected.

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