Vodafone settles legal claim brought by 62 former franchisees

Agreement, without admission of liability, ends 19-month high court dispute that small-business owners said left them with large debts

Vodafone has settled a long-running legal claim filed by 62 of its former franchisees who alleged the mobile phone group “unjustly enriched” itself at their expense by up to £85m.

The small-business owners – some of whom said they had suffered suicidal thoughts because of the pressure exerted by the telecoms group – launched the high court claim in 2024 after running up large personal debts they said had been caused by their deals with the company.

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Taylor defends Sarah Henderson’s triple-zero calls amid questions about claimed Telstra-outage death in SA

South Australian police say they’re unaware of death despite claim by Liberal senator Kerrynne Liddle

Angus Taylor says his shadow communications minister Sarah Henderson was “doing her job” when she “tested” the triple-zero system by making unnecessary calls to it during Telstra’s nationwide outage.

The opposition leader has also dismissed concerns about Liberal senator Kerrynne Liddle’s claim that an elderly person died as a result of the outage, after South Australian police said they were unaware of any such death.

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Anika Wells ridicules Angus Taylor and Barnaby Joyce for linking Telstra outage with China

Kristy McBain criticises shadow communications minister Sarah Henderson for ‘testing’ Triple-zero system during major network blackout

The communications minister, Anika Wells, has accused Barnaby Joyce and Angus Taylor of “going off half-cocked” by raising without evidence the prospect of China having been behind the major Telstra outage affecting millions of Australians nationwide.

The federal emergency management minister, Kristy McBain, also criticised the shadow communications minister, Sarah Henderson, after the Liberal senator said she had “tested” the triple-zero system by making unnecessary calls to the emergency line – which carries a criminal penalty.

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‘Smart operator’: how BT’s first female CEO helped turn company around

The firm’s share price has risen 80% under Allison Kirkby’s leadership – but pressure remains for her to deliver further growth

If timing is everything, then Allison Kirkby may have judged it perfectly.

Since becoming BT’s first female chief executive more than two years ago the company’s share price has climbed 80%, an investor-pleasing turnaround that has seen Kirkby well-rewarded with a pay and bonus package of £5.6m last year, the largest for a boss of the telecoms company in well over a decade. However, there are questions over how much credit Kirkby can take for the apparent revival of the business.

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Mobile internet coverage in UK worse than any EU or G7 country, Which? says

Analysis finds services cheaper but country ranks 57th in network performance and 70th for download speeds

British holidaymakers watching online videos while they sit on a European beach this summer are likely to be pleasantly surprised: the signal should be better than at home.

Mobile coverage in the UK is worse than in any of the 27 EU member countries, and every other member of the G7 group of large economies, according to analysis by consumer group Which? of data from Opensignal.

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Trump Mobile investigating potential exposure of would-be customers’ personal information

Phone company launched by Donald Trump’s family says names and contact details appear to be affected, but not credit card or banking information

A phone company launched by Donald Trump’s family business is investigating a potential security flaw on its website that appears to have exposed the personal details of an estimated 27,000 people who sought to buy a gold-coloured smartphone.

Trump Mobile said in a statement that it was investigating the issue – “with the assistance of independent cybersecurity professionals” in which the full names, addresses and phone numbers of people who filled out preorder forms appeared to be exposed.

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Vodafone incentivised security staff to fine its own franchisees

Shopkeepers charged millions of pounds, including alleged £10,000 penalty for mistake that cost firm £7.08

Vodafone incentivised its security staff to increase “clawbacks” levied on its own franchisees, as part of a programme that led to the telecoms group fining its own shopkeepers millions of pounds for seemingly small administrative errors.

The policy – which included one alleged case of a £10,000 penalty for a franchisee whose mistake cost Vodafone £7.08 – involved setting “key performance indicators” (KPIs) for the telecoms group’s internal employees to collect total annual fines of £1.5m from the small business people running the FTSE 100 company’s high street stores.

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GWR train fitted with F1 tech for two-month superfast wifi trial

Tryout of system, which switches between signals from 5G masts to low Earth-orbit satellites, could lead to wider rollout

Train wifi in the UK, long a source of frustration for passengers, is about to get radically faster – for a lucky few at least.

A two-month trial has begun on one Great Western Railway (GWR) train, fitted with technology from Formula One that switches between the signals from 5G masts to low Earth-orbit satellites to provide almost seamless, superfast wifi.

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BT ‘considering low-cost mobile brand’ as Revolut and Monzo plan launches

Move into budget market could involve creating new brand in-house or buying virtual network operator

BT is reportedly considering the launch of new a low-cost mobile brand, as the telecoms group explores ways to compete with new rivals in the market including the fintech companies Revolut and Monzo.

The group is exploring options to enter the budget market, which could involve creating a new brand in-house or buying an existing virtual network operator, according to the Financial Times.

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Vodafone outage: thousands of broadband and mobile users report problems

Company apologises and says network ‘recovering’ after many customers say there were unable to access services

Tens of thousands of Vodafone customers in the UK have reported they could not access services including the internet and making mobile phone calls.

Consumers started reporting problems on the website of the outage monitor Downdetector from about 3pm on Monday.

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The government’s promised triple zero ‘custodian’ not yet staffed more than a year after previous Optus outage

Consumer advocacy bodies and Greens say Labor failed to act fast enough to prevent last week’s outage linked to multiple deaths

An independent manager of the triple-zero emergency system has not yet been staffed by the federal government, despite it being a key recommendation of the review into Optus’s last emergency outage.

The communications minister, Anika Wells, said she wanted to “fast track” that process and others rising out of the latest debacle from the maligned telco, but consumer advocacy bodies and the Greens are critical the government has not worked quicker. Calls are growing for Optus to face multimillion-dollar fines even higher than the penalties from a similar incident in 2023.

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Optus will face ‘significant consequences’ for triple zero failure linked to deaths, minister says

Communications minister Anika Wells says telco has ‘no excuses here’ after last week’s outage linked to three deaths across two states

The federal government has promised Optus will “suffer significant consequences” after multiple deaths were recorded during the telco’s triple zero outage, with major financial penalties likely.

The communications regulator said it wasn’t informed of the outage by Optus until hours after it had been resolved – and that the company had provided “inaccurate” information.

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‘Abhorrent behaviour’: calls for Optus to face stiff penalties after triple-zero outage deaths

Senior politicians condemn telco, with Coalition urging broader investigation into emergency network ahead of bushfire season

Pressure is mounting on the Albanese government to ensure stiff penalties for Optus over the service outage that has now been linked to at least four deaths, as the federal minister for emergency management blasted the telco as “absolutely disgraceful”.

A botched firewall update at 12.30am on Thursday blocked hundreds of calls to triple zero in South Australia, Western Australia and the Northern Territory.

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‘Incompetent’: SA premier slams Optus as eight-week-old baby among three who died when triple zero calls failed

Peter Malinauskas criticised the telco for its communications after two people in South Australia and one in Western Australia died during the network upgrade

The South Australian premier has said he’s never witnessed “such incompetence” from an Australian communications company after an eight-week-old baby was among three people who died during a botched Optus network upgrade.

Optus chief executive Stephen Rue admitted on Friday that the upgrade, which prevented people from making triple-zero calls the day before, impacted up to 600 households in South Australia, Western Australia and the Northern Territory.

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UK phone retailers lock shop doors while trading to tackle rising thefts

Exclusive: Companies considering use of ‘kill switches’ to disable stolen devices after 967% increase in theft incidents

Mobile phone retailers are locking their doors during trading hours and considering using “kill switches” to disable stolen devices, as incidents of theft increase more than ninefold in some high streets due to organised crime.

VodafoneThree, which operates the largest retail network with 650 stores across the UK, has experienced a 967% increase in theft incidents in the first half of this year compared with the same period in 2024.

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Vodafone terminates contracts of 12 franchisees who joined £120m lawsuit

Telecoms group says it strongly refutes claim by 62 franchisees that it ‘unjustly enriched’ itself at their expense

Vodafone has terminated the contracts of 12 franchisees who have continued running the brand’s high street stores while also being part of a £120m high court claim against the telecoms group.

The legal case was launched in December, when 62 franchisees claimed Vodafone had “unjustly enriched” itself at the expense of scores of vulnerable small business owners by slashing commissions to franchisees operating the mobile phone company’s retail outlets.

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BT considers takeover move for struggling rival TalkTalk

TalkTalk has been hit by financial difficulties and customer exodus but it is thought no approach has been made

BT is weighing up a potential takeover of the rival telecoms and broadband company TalkTalk, which is struggling amid financial difficulties and a customer exodus.

The UK’s biggest broadband provider is understood to have discussed the strategic possibility of buying TalkTalk. However, it is understood no approach has been made or talks held with TalkTalk, and that bankers have not been asked to draw up takeover plans.

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No change needed: campaigner saves his last local phone box

BT had planned to remove the familiar red kiosk in rural Norfolk until 89-year-old Derek Harris intervened

An 89-year-old man has won his battle to save the last remaining phone box in a village in East Anglia.

Derek Harris learned in January that BT was planning to remove the K6-style box in Sharrington, Norfolk, where he has lived for 50 years.

Harris and his fellow campaigners argued it was “an iconic heritage asset” and a vital asset to the community, due to the poor mobile signal in the rural area and North Norfolk having the highest proportion of older residents in England and Wales.

On Monday, BT informed Harris it had decided not to withdraw the payphone.

In a letter, the company said: “Given the poor mobile service in the area and the significant number of calls made from this payphone, it is clear that it serves an important function for the community. Therefore, we are withdrawing it from the removal programme.

“We understand the importance of maintaining reliable communication options, especially in areas where mobile service is lacking. The payphone has proven to be a vital resource for residents, ensuring that they have access to emergency services and can stay connected.

“Our decision reflects our commitment to supporting the community’s needs and ensuring that essential services remain accessible.”

Harris was born in 1935, the same year that the K6 style of red phone box was designed by Sir Giles Gilbert Scott. It went into production in 1936, becoming a familiar sight across the UK in just a few years.

Linda Jennings, from Brinton and Sharrington parish council, said: “It’s fantastic, the ‘normal man’ has won over the big company. We are all very pleased. It’s really good that BT has backed down.

“The mobile phone signal is really poor, it’s a lifeline for people. If you can’t get a signal there, you need these phone boxes. We have a parish council meeting on Thursday, Derek will get a big pat on the back.”

Last month, Harris told the Guardian of the need for the phone box to remain.

“We live next to perhaps the most beautiful part of Norfolk, the tranquil Glaven Valley with a pure chalk stream running through it,” he said. “It attracts ramblers, walkers, the lot, and everyone knows that there’s a working kiosk.”

In the event of an emergency and the mobile network being down, he added, “Wouldn’t it be awful if someone said: ‘If only they had kept that working kiosk’?

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Many Americans’ cellphone data being hacked by China, official says

Cyber-espionage group ‘Salt Typhoon’ targeting ‘at least’ eight US telecom and telecom infrastructure firms

A large number of Americans’ metadata has been stolen in the sweeping cyber-espionage campaign carried out by a Chinese hacking group dubbed “Salt Typhoon”, a senior US official told journalists on Wednesday.

The official declined to provide specific figures but noted that China’s access to America’s telecommunications infrastructure was broad and that the hacking was ongoing.

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Two telecoms cables in Baltic Sea severed, raising suspicions of sabotage

Outages include 1,200km link between Germany and Finland and 218km cable between Lithuania and Sweden

Two undersea fibre-optic communications cables in the Baltic Sea, including one linking Finland and Germany, have been severed, raising suspicions of sabotage by bad actors.

The episode on Monday recalled other incidents in the same waterway that authorities have probed as potentially malicious, including damage to a gas pipeline and undersea cables last year and the 2022 explosions of the Nord Sea gas pipelines.

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