Virgin Media is most complained about UK broadband provider

Posted on January 25, 2024 by Admin

Ofcom figures show Virgin attracted about 32 complaints per 100,000 customers compared with 18 for Now Broadband

Virgin Media is the UK’s most complained about broadband provider according to the latest figures, compounding woes for the firm, which is already under investigation by the communications regulator.

Figures released by Ofcom on Thursday showed that the number of complaints made about Virgin’s internet services between July and September were nearly double that of the next-most complained about provider, with Virgin attracting about 32 complaints per 100,000 customers compared with 18 for Now Broadband.

UK telecoms firms told to safeguard at-risk customers in switch to digital landlines

Posted on December 18, 2023 by Admin

Minister’s move follows reports of pensioners left unable to call for help

Telecoms providers have been forced to pause plans to impose digital phone lines on vulnerable customers after reports of pensioners left unable to call for help during power cuts.

Companies including BT and Virgin Media have been forced by Michelle Donelan, the technology secretary, to sign a charter to safeguard at-risk households during the nationwide switchover from analogue to internet-based landlines.

Ofcom urged to investigate Virgin Media broadband contracts

Posted on August 23, 2023 by Admin

Terms and conditions allow firm to raise bills at any time and by an unlimited amount, Which? claims

Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under which it can increase bills at any time and by unlimited amounts.

The consumer champion Which? has concluded that Virgin Media’s terms and conditions may amount to unfair contract terms and could be in breach of the Consumer Rights Act. It has written to Ofcom calling on it to intervene.

Alone and disconnected: the woman left unable to call her dying partner

Posted on April 26, 2020 by Admin

Problems with internet and phone service were once just an inconvenience. Now they can prove to be catastrophic

Cut off by telecoms company, pensioner missed call as partner died of Covid-19

Barbara Parry* arranged to switch her phone and broadband account from Sky to Now TV in March, a week before lockdown. Instead, she was left incommunicado as her line was cancelled and her phone number reallocated.

During the following four weeks, as she pleaded in vain to be reconnected, her partner contracted Covid-19. He died four days later in hospital. Due to the blunders by Now TV, he was unable to call Parry from his deathbed and she was unable to say goodbye. The news was broken by a relative as the hospital could not get through on her cancelled number.