Qantas board urged to withhold bonuses of Alan Joyce and senior executives

Shareholders’ Association chief says an immediate response is needed if the airline is serious about restoring public trust

Alan Joyce and senior Qantas executives should have millions of dollars in bonuses withheld, its board has been urged after the airline conceded its reputation has been flamed and as momentum builds to investigate the airline’s special relationship with government.

The Australian Shareholders’ Association chief executive, Rachel Waterhouse, said that if the company is serious about restoring public trust after the surprise launch last week of legal action by the consumer watchdog there needed to be a more immediate response from the airline’s board.

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‘Confirmshaming’: report reveals subscription traps and hidden costs targeting Australian consumers

Treasury paper identifies ways to crack down on unfair practices that nudge, manipulate or trick people into handing over money or data

The “Hotel California” subscription, or the one you can never leave. The relentless pop-ups triggering your fear of missing out. Hidden costs. Confusing terms and conditions. “Confirmshaming”, where companies make you feel like an idiot when you try to opt out of their emails.

These are among the “dark patterns” used unfairly by companies to nudge, manipulate, exploit and trick consumers into handing over money or data.

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hidden costs such as care plans or insurance;

disguised advertisements that link to external sites;

trick questions with confusing options for data consent;

scarcity cues that instil a fear of missing out (Fomo);

activity notifications about what other consumers are doing;

“confirmshaming” which makes consumers feel guilty or silly for opting out (such as ‘no thanks, I prefer to pay more’);

“Hotel California” or forced continuity, which stops customers cancelling online subscriptions or services;

false hierarchies where consumers are nudged towards a “preferred choice”;

redirection or nagging such as with pop-ups;

data-grabbing by forcing consumers to create profiles or having a default

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Car park fees and other charges kept Australia’s big airports profitable during Covid recovery

Airports lost money on aviation operations between 2021 and 2023 but car parking remained a huge source of income

Australia’s major airports have all been haemorrhaging money from aviation operations, but were able to stay profitable during the Covid recovery from tens of millions of dollars in car parking fees, retail and other charges.

In its latest airport monitoring report of Australia’s four major airports – Sydney, Melbourne, Perth and Brisbane – the Australian Competition and Consumer Commission (ACCC) renewed its recommendation to the government to require the airports to report more detailed data about the true costs of providing services to airlines and travellers.

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ACCC to compel companies to back up environmental claims with evidence

Australia’s competition watchdog publishes draft guidelines in a bid to stamp out greenwashing

Companies should have evidence to back up claims they make about their environmental sustainability, according to draft guidelines developed by the competition watchdog in a bid to stamp out greenwashing.

The Australian Competition and Consumer Commission (ACCC) published the draft guidance on Friday after its recent greenwashing internet sweep identified concerning practices ranging from overstating climate action to companies developing their own certification schemes.

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Childcare fees in Australia outpace inflation with rises of up to 32%, report finds

ACCC says number of centres charging above hourly rate cap has doubled as government’s cheaper childcare package comes into force

Childcare fees have outpaced inflation in the past five years, with rises of between 20% and 32% from 2018 to 2022 according to a report from the competition regulator.

Households are now paying 4% more for centre-based and outside-school-hours care, 6% more for family daycare and 15% more for in-home care services, once adjusted for inflation.

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$123.64 per child a day for centre-based daycare, with $48.60 out-of-pocket

$90.23 a child a day for family daycare ($28.92 out-of-pocket)

$30 per child a session for outside-school-hours care ($13.54 out-of-pocket)

$301.42 per family a day for in-home care ($60.69 out-of-pocket).

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Rex and Bonza call for immediate overhaul of Sydney airport laws to increase competition

Exclusive: aviation leaders make plea to federal government, saying higher airfares and poorer service will persist without change

Rex Airlines, Bonza and Australia’s airports body are calling on the federal government to immediately make it easier for airlines to introduce flights at Sydney airport and challenge Qantas and Virgin, warning that higher air fares and poorer service will persist if nothing changes.

The Australian Competition and Consumer Commission this week savaged policy shortcomings that are shutting out meaningful competition and have allowed for a duopoly to develop in Australia’s aviation market.

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Qantas and Virgin given little incentive to cheapen air fares, watchdog warns

ACCC warns airline industry is at ‘critical juncture’ with a developing duopoly stunting competition

Australian aviation is at a “critical juncture”, with policy shortcomings allowing for a duopoly marked by higher air fares and poorer service, the consumer watchdog warns, as it loses extra resources to scrutinise the sector.

Qantas Group – including budget carrier Jetstar – and Virgin Australia have carried 90% of domestic passengers over the past two decades, and as many as 94% in April this year, according to the Australian Competition and Consumer Commission’s quarterly domestic aviation monitoring report released on Monday, the final edition of the three-year task.

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Australian airlines push back on calls to compensate passengers for delays and cancellations

Exclusive: Companies say a compensation scheme like the EU’s would drive up air fares in Australia

Australian airlines are pushing back against calls for new laws that would force them to pay cash compensation to passengers whose flights are delayed or cancelled, with claims it would force carriers to preemptively raise air fares to fund payouts.

The resistance follows the Australian Competition and Consumer Commission, consumer advocate Choice and the Australian Lawyers Alliance all separately raising the prospect of a compensation scheme to rein in airlines arbitrarily changing their schedules, as the government considers its aviation white paper.

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ACCC to probe whether banks use saver’s profession to determine interest rate

As part of inquiry into pricing practices, consumer regulator will assess the criteria banks use when making rate decisions

The competition regulator will test whether banks and other lenders use a person’s profession, or other demographic information, to determine what savings rate they receive, amid growing concerns over pricing practices.

The Australian Competition and Consumer Commission (ACCC) has opened its inquiry into retail deposits for submissions, and will assess the criteria banks use when making rate decisions.

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Australians report record $3.1bn losses to scams, with real amount even higher, ACCC says

Investment fraud amounts for biggest share at $1.5bn, followed by remote access and payment redirection rorts

Australians lost a record amount of more than $3.1bn to scams in 2022, up from the $2bn lost in 2021, a new report from the Australian Competition and Consumer Commission has revealed.

The Targeting Scams report, which compiles data from Scamwatch, ReportCyber, major banks and money remitters, was based on an analysis of more than 500,000 reports.

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Etihad accused of misleading customers with greenwashing in ‘net zero’ ads

Complaint made to ACCC says airline’s claims of net zero by 2050 are not feasible and company intends to increase absolute CO2 emissions

Etihad has been accused of misleading customers through advertising that spruiked its emissions reductions plans, with Australia’s consumer watchdog now considering action against the airline amid its crackdown on greenwashing.

Aviation emissions advocacy group Flight Free Australia alleged in the complaint that two Etihad advertisements that appeared on digital advertising banners during an A-League football match between Melbourne City and Adelaide United at Melbourne’s AAMI Park on 15 February last year were false or misleading.

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Toyota accused of greenwashing in Greenpeace complaint filed to ACCC

Complaint focuses on claims about performance of vehicles and net zero by 2050 plans while company says it is committed to sustainable future

Greenpeace Australia Pacific has asked the Australian Competition and Consumer Commission to investigate whether environmental claims by Toyota are misleading or deceptive.

The greenwashing complaint, filed Friday by the Environmental Defenders Office on behalf of Greenpeace, focuses on claims about the environmental performance of Toyota’s vehicles and its net zero ambitions.

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Australia news live: mediation fails in Sally Rugg’s legal dispute with Monique Ryan; Sticky Fingers axed from Bluesfest

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Ley and Dutton express support for Bridget Archer after rumours Liberal party could dump her

Yesterday our political editor Katharine Murphy brought you the story that a veteran party insider suggested that the Liberal party could dump outspoken moderate Bridget Archer ahead of the next federal election.

Bridget is a friend, a colleague and a terrific member for the seat of Bass. I visited her not that long ago, and she’s doing great work and she’s an amazing woman, amazing woman. And you know, Patricia how much I respond well to amazing women.

Do you think 80,000 people who’ve got more than $3m are really doing it tough?

Well, that $3 million is not indexed. That will change over time. And the principle is the thing that Australians will note.

But are they doing it tough?

I’m not here to say who’s doing it tough and who’s not doing it tough.

Australians are doing it tough, though, aren’t they? And some are obviously not doing it tough.

Well, people are doing it tough for the government that hasn’t got the fiscal policy settings right. And doesn’t understand how to manage money and doesn’t have spending constraints anywhere within its programs. In all of this conversation, we have not heard anyone say that we’re going to save money. I mean, that seems to be just a passing comment from the government. Yes, of course. People are doing tough. They’re doing it tough because they can’t pay their electricity bills. They’re doing it tough because their mortgages are going up.

But they’re not the people with more than $3 million in their super accounts.

I’m not going to comment on what individual people might be experiencing in their family budgets. The direction this government is going is one that breaks faith with the Australian people and misunderstands the sound fundamental basis, which is: it’s your money, you deserve to keep more of it.

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ACCC to crack down on ‘greenwashing’ after survey reveals spike in misleading claims

Competition watchdog analysis of 247 businesses showed 57% had promoted concerning claims about environmental credentials

The competition watchdog will step up its probe of companies’ environmental claims after an initial sweep found more than half made misleading statements ranging from overstating climate action to developing their own certification schemes.

The survey of 247 businesses or brands across eight sectors by the Australian Competition and Consumer Commission last October found 57% had promoted “concerning claims about their environmental credentials”.

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Australian losses to online marketplace fraud increase as scams become increasingly sophisticated

Consumer groups say online platforms like Facebook Marketplace and Gumtree need to do more to keep customers safe

Wayne Draper and his wife wanted a puppy. When they came across pictures of a new bulldog on Facebook, they instantly fell in love.

The Facebook page it was advertised on had been operating since January 2021, and had seemed to cycle for several litters of puppies. They promised their pups were ANKC (Australian National Kennel Council)-registered, wormed and had a full veterinary health check.

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Consumer watchdog calls on public to report social media influencers failing to disclose posts as ads

Influencers who are in breach of the Australian Consumer Law can face penalties of up to $2.5m

Australia’s consumer watchdog is embarking on a dob-in-an-influencer campaign targeting social media stars who fail to declare their posts as advertisements.

This week the Australian Competition and Consumer Commission (ACCC) put out a call on social media, asking the public to send in examples of influencers who appeared to be promoting a brand or product online without disclosing it was an ad.

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Consumer watchdog puts Australian airlines on notice over high domestic air fares

ACCC says they will closely monitor companies to ensure they do not keep prices high through artificial scarcity

The consumer watchdog has put airlines on notice, warning carriers they will be “closely” monitored to ensure they aren’t deliberately slowing their return to full service capacity so they can “keep air fares high”.

In its quarterly airline competition report, the Australian Competition and Consumer Commission found a 27% increase in all air fare types between October 2019 and October 2022. It noted the price of discounted economy fares had increased the most because “with fewer flights but strong demand, the airlines don’t currently need to offer special fares to fill their planes”.

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Australia’s consumer watchdog calls for new laws to stop scams and rein in anti-competitive behaviour online

ACCC report says digital platforms expose users and businesses to ‘harms’ as it pushes for overhaul

Australia’s competition regulator has run out of patience with digital platforms such as Google and Facebook and has recommended new laws to clamp down on scams, address consumer complaints and rein in anti-competitive behaviour.

Releasing its fifth progress report on digital platforms since it began an inquiry in 2017, the Australian Competition and Consumer Commission (ACCC) has called for industry-specific legislation, saying it has identified “widespread, entrenched and systematic” consumer and competition “harms”.

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Federal budget: Jim Chalmers flags intervention in energy market as prices surge

ACCC to review gas industry as Labor’s budget forecasts point to a 56% rise in power prices over the next two years

The Albanese government has asked the competition watchdog to review the code of conduct covering the gas industry and recommend options to toughen the current regime in the hope of delivering energy price relief to households and businesses.

The Australian Competition and Consumer Commission confirmed it had new riding instructions from the government after the treasurer, Jim Chalmers, on Wednesday flagged fresh government intervention in the energy market.

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Youpla collapse: ACCC warns funeral directors against ripping off victims

Australian Competition and Consumer Commission says people should not reveal to funeral providers they are eligible for payments from government scheme

The consumer watchdog has warned funeral directors against ripping off victims of the Youpla collapse by increasing the prices it charges to people who are eligible for payments from a government scheme.

People who are eligible for a payment from the scheme shouldn’t reveal this to funeral services providers while negotiating a quote, the Australian Competition and Consumer Commission said on Wednesday.

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