Payslip wars: Australian jobseekers suffer harassment in ‘a crazy system that doesn’t work for anyone’

Private job providers can claim public money when jobseekers find work. But they need their payslips to do so, and some resort to extreme methods to get them

A former employee of one of Australia’s biggest job network providers has spoken up about the extreme methods they use to claim public money when jobseekers find employment.

One researcher called the process – supposedly designed to help people enter the workforce or increase their hours – a “crazy system that doesn’t work for anyone”.

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‘Financial abuse’: how a debit scheme to help vulnerable Australians led to exploitation instead

A Guardian investigation has revealed that Centrepay is exposing scores of welfare recipients to financial harm. Advocates say the government must act now

In February the Albanese government announced a $97m compensation scheme for thousands of Aboriginal people who lost all that they had paid to the predatory funeral insurer ACBF-Youpla.

When ACBF-Youpla collapsed in 2022, it left more than 13,000 Aboriginal people, some of them elderly and in palliative care, without the means to pay for funerals.

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Government ignored warnings more than 100 companies may be misusing Centrepay scheme, Asic says

Services Australia’s failure to act ‘inexcusable’ and urgent action needed to help people struggling to get by, senators say

The corporate regulator repeatedly warned Services Australia that it should review and consider removing more than 100 companies from a government-run debit scheme that allows early access to welfare payments.

But it said its attempts to sound the alarm about potential misuse of the scheme have had no impact.

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Second energy firm wrongly received money from welfare payments under Centrepay scheme

Services Australia is working with Ergon to return overpayments, prompting fears the issue first identified at AGL could be widespread

A second Australian energy company wrongly received money from the welfare payments of former customers, prompting fears that the issue identified at AGL could be widespread.

Guardian Australia revealed last week that $700,000 had been diverted via the government-run Centrepay debit system from the pockets of more than 500 welfare recipients to the energy giant AGL.

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Australia politics live: Shorten to table bill to overhaul NDIS; Black Summer inquiry to deliver findings

The Labor minister will present the proposed legislation to the lower house this morning. Follow the day’s news live

Ceasefire motion: Birmingham pushed for stronger condemnation of October 7 attacks

Simon Birmingham attempted to amend the motion to include a stronger condemnation of October 7 (the Australian parliament has passed motions condemning Hamas and the events of 7 October in the past).

We acknowledge the government in putting forward a resolution seeking to reflect much of the UN Security Council resolution; however, it is the opposition’s view that that does not say enough. It does not say enough to reflect the totality of the UN Security Council resolution nor does it say enough about the totality of what should be Australia’s clear, unequivocal moral conviction in this conflict.

That is why I present and seek leave to move amendments in this chamber, which would better reflect the UN Security Council resolution—namely, that the call for a ceasefire was for an immediate ceasefire for the month of Ramadan, a ceasefire that would secure the immediate and unconditional release of all hostages and that that can then lead to a sustainable ceasefire.

I know that this motion may not reflect every aspect of all our positions on these issues, but there is enough here to agree on. I ask senators to look for the points that are in front of them. Whether senators consider themselves a friend of Israelis or Palestinians or both, as I do, we should be able to come together in agreeing on the urgency of the humanitarian crisis in Gaza. When hundreds of thousands of Palestinians in Gaza are starving, we should be able to come together to underline the urgency of an immediate ceasefire for the month of Ramadan leading to a sustainable ceasefire as per the UN Security Council resolution; we should be able to come together to demand Hamas comply with the Security Council’s demand for the immediate and unconditional release of all hostages; and we should be able to come together to demand that the Netanyahu government comply with the Security Council’s demand that all barriers to the provision of humanitarian assistance at scale are removed.

If the divided United Nations Security Council could come together on these issues then we ought to be able to do likewise. If countries as different as Algeria, Ecuador, France, the United Kingdom and others can agree on these points, then we ought to be able to do likewise. Not a single country voted against this resolution, and we should recognise what it means that not one of the permanent five members of the Security Council stood in the way. Right now we are faced with reports from the United Nations that 650,000 Palestinians in Gaza are starving and well over a million are at risk of starvation. Right now more than 1.7 million people in Gaza are internally displaced.

There are, as I have said, increasingly few safe spaces to go. Right now there are more than 130 hostages still being held by the terror group Hamas, and we condemn Hamas’ actions as we have always done.

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Brain tumour patient had Centrelink payments suspended while in hospital recovering from surgery

Australian Council of Social Service says ‘unconscionable’ case shows why mutual obligations system must be ‘replaced with a fair system’ for jobseekers

A jobseeker is calling for an overhaul to the way suspensions are handled after his Centrelink payments were suspended while he was in hospital recovering from brain surgery.

The Albanese government is mulling an overhaul of the employment services system following a damning parliamentary review that criticised the mutual obligations system, which can suspend jobseekers’ welfare payments if they do not fulfil tasks such as attending meetings and submitting job applications.

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Job agencies suspending Centrelink payments at an alarming rate, data reveals

Exclusive: Smaller Workforce Australia providers, including those catering to Indigenous jobseekers, have effectively suspended more than 90% of their caseloads

Some of Australia’s outsourced employment service providers have effectively suspended the Centrelink payments of more than 90% of the jobseekers on their books, new data reveals.

Jobseekers have their payments suspended as part of the mutual obligations regime, which is meant to ensure jobseekers are actively looking and preparing for work. If they do not fulfil activities such as job applications, training courses, interviews and meetings with job providers, their Centrelink payments are suspended.

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Jobseeker endured 11 weeks without Centrelink payments but was still forced to attend job agency appointments

Advocates say government failing to meet ‘basic obligation’ to process claims quickly after Tim McCabe spent weeks with ‘no income’

A New South Wales jobseeker says he was forced to complete welfare mutual obligations – including a 50km round trip for job agency appointments and enrolling in training courses – despite receiving no welfare payments for 11 weeks.

Tim McCabe, 60, said he had applied for the jobseeker payment on 1 November after moving off a carer’s payment when his mother died.

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Data shows ‘collapse’ in full-time roles – as it happened

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Pat Conroy says Ukraine-requested helicopters are not cleared for flight

The defence industry minister, Pat Conroy, is speaking to ABC RN about a request from Ukraine to receive Australia’s retired fleet of MRH-90 Taipan helicopters. The helicopters were retired earlier than planned after a crash in Queensland killed four Defence personnel during a training exercise last year:

Anyone who suggests that these aircraft have been cleared is wrong and they are making, quite frankly, really offensive suggestions at a time when people are really grieving.

I think it’s really important that those investigations keep working to establish the cause of that accident. These aircraft are [not in] flying condition, and we still do not know whether they’re safe to fly.

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Centrelink staff claim toilet breaks are being timed by management in ‘intrusive’ crackdown

Call centre workers say systems are monitoring their performance minute-by-minute in bid to improve wait times

Centrelink call centre staff claim they are being monitored minute-by-minute, including the length of their bathroom breaks, as part of a management-led crackdown to improve average call wait times that have blown out to nearly double in the last year.

Staff spoke to Guardian Australia on the condition of anonymity, for fear of losing their jobs, claiming management systems, which assist team leaders in capturing call time figures and monitoring staff activities, acted more like a surveillance system, describing them as “intrusive and stressful”.

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Major Australian employment service accused of claiming credit for work jobseeker found herself

Exclusive: Documents seen by Guardian Australia suggest job provider APM referred woman for role she had already won; APM deny wrongdoing

One of the country’s biggest job providers has been accused of claiming it referred a jobseeker into work she got herself, which could trigger publicly funded incentive payments.

In July, a New South Wales woman, who asked for her name not to be used, found herself a job as a youth worker just as she was accessing jobseeker and matched with employment service provider, APM.

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‘You are deceased’: Services Australia bungle results in woman losing bank accounts and pension – twice

A 74-year-old carer was mistakenly declared dead by Centrelink two times in a case advocates describe as illustrating the ‘devastating consequences of automation’

The Centrelink officer on the end of the phone to Eve* was telling her she was dead. Eve, 74, who receives a carer payment, had called after she noticed an extra $3,000 from Centrelink in her 81-year-old husband’s account in May this year, and she was concerned they had been overpaid.

After calling multiple times, she reached someone from Services Australia who looked up her account history.

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Two people remain in jail for welfare debts that Centrelink may have been calculated unlawfully

The cases are probably wrongful convictions and prosecutors should facilitate appeals, a legal expert says

Two people are in jail after Centrelink used unlawful calculations to accuse them of overclaiming welfare benefits, a watchdog has revealed.

On Monday the ombudsman released its second report on the income apportionment method, calling on Services Australia to waive 100,000 debts that may have been incorrectly calculated and revealing the “traumatic” impact on those convicted of offences related to welfare debt.

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Centrelink to get 3,000 new staff in bid to deal with helpline and payment delays

Funding boost of $228m aims to return workers to frontline roles after millions of calls went unanswered

Centrelink call centres will get an additional 3,000 staff as part of an immediate $228m funding boost to speed up claim payments after complaints of blown-out call wait times.

More than 800 workers have already been recruited, with the remaining 2,200 to be employed in centres across capital cities and regional New South Wales, Queensland and Victoria, the government services minister, Bill Shorten, announced on Sunday night.

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Services Australia forced to pause Centrelink debt repayments for 86,000 people amid legality concerns

Debt pause comes after watchdog found historical ‘income apportionment’ method breached social security law

Services Australia has been forced to pause Centrelink repayments for 86,000 people over concerns the welfare debts may be unlawful, while warning income support recipients it’s too early to say if those debts will be waived.

In August the commonwealth ombudsman revealed that up to 100,000 debts or potential debts were incorrectly calculated over two decades by “unlawfully apportioning” welfare recipients’ income.

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Services Australia backtracks after ‘unfair’ approach to botched child support assessments

Commonwealth ombudsman says agency initially planned not to inform people affected by 15,803 potentially ‘inaccurate child support assessments’

Services Australia proposed not to contact past customers affected by 15,803 potentially “inaccurate child support assessments” but backtracked after the commonwealth ombudsman warned this could leave parents out of pocket.

In a statement on Monday the ombudsman revealed that poor IT systems had resulted in errors in up to 47,488 assessments, but Services Australia had wanted to avoid notifying about a third of the caseload, a plan the ombudsman labelled “unfair”.

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Australia news live: grocery prices should ease, Gallagher says; eye-infection causing microbe found at NSW swimming spots

Comments follow Coles and Woolworths announcing annual profits of more than $1bn even after a spike in cost-of-living pressures on households. Follow today’s live news updates

A Gold Coast city councillor has been charged with murder, AAP reports.

A 58-year-old man was found deceased inside an Arundel property by emergency services, after police were called to the residence around 3pm yesterday.

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Hours on hold, repeated calls, months of delay: Maryanne’s struggle to get urgent jobseeker payments

Even as a former staff member, Maryanne Watts was shocked at how long it took to get urgent assistance. Experts says she is not alone

When Maryanne Watts applied for jobseeker earlier this year, she knew it wouldn’t be a smooth process. She had been a Centrelink worker in the 1990s and had received income support in recent years.

But even she was shocked at how difficult it was to get her application processed – even when she was about to run out of money.

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Australian jobseekers told to use ChatGPT to apply for jobs and shown irrelevant videos

Exclusive: A taxpayer-funded online employability course that included videos on body language contained ‘not curriculum-endorsed materials’

A taxpayer-funded employability course is under fire after jobseekers complained that much of the compulsory training involved being shown irrelevant, inappropriate and, at-times, bizarre YouTube videos.

Under contracts signed by the Coalition last year, the federal government will pay private providers about $300m over five years to run Employability Skills Training (EST) courses as part of the commonwealth’s $7bn Workforce Australia program.

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Australians who lost welfare under 1990s student loan scheme have cause for class action, expert says

Andrew Grech says action could be pursued if implications of SFSS loans were misrepresented to people when they signed up

Recipients of a dumped welfare scheme that enticed low-income students to trade away their right to welfare have cause to mount a class action, a senior legal expert says.

The Australian government is still chasing $2bn of debt from more than 140,000 former students who signed up to the student financial supplement scheme (SFSS).

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