Rico Back believes postal service’s talks with union have been poorly handled
The former Royal Mail boss Rico Back has launched a withering attack on the company’s board, saying its chief executive lacked experience and had mishandled talks with the Communication Workers Union that led to strikes and chaos in the run-up to Christmas.
Royal Mail has been locked for months in an increasingly bitter battle with the CWU over pay and changes to working conditions. Simon Thompson joined as chief executive two years ago from the online grocer Ocado.
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