Category Archives: Utilities

Ofgem orders three energy firms to pay £8m compensation over late bills

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E.ON Next, Octopus and Good Energy did not supply final bill on time to many households that had switched

Three energy suppliers have been made to pay compensation totalling £8m for failing to supply a final bill on time to more than 100,000 households that had switched provider.

The energy regulator for Great Britain, Ofgem, said E.ON Next was ordered to pay £5.5m to almost 95,000 customers because it did not provide them with a final bill within six weeks of moving to another supplier, nor did it pay compensation for the delay within 10 days of the missed deadline.

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UK ministers urged to intervene if Australian bank takes 100% of gas business

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Macquarie has option for all of National Grid gas transmission and metering despite tainted history of owning utilities

Ministers have been urged to intervene if the Australian banking powerhouse Macquarie pushes the button on a mooted £3bn deal to take full control of a vital part of the UK’s gas grid.

A consortium made up of Macquarie Asset Management and British Columbia Investment Management Corporation completed the acquisition of 60% of the equity in National Grid’s gas transmission and meter business in January, in a deal which valued the business at £7.5bn.

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Starmer accuses government of ‘turning Britain’s waterways into an open sewer’

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Lib Dems call for Thérèse Coffey to resign after raw discharges sent into English rivers 825 times a day last year

Keir Starmer has accused the government of “turning Britain’s waterways into an open sewer”, as data showed raw discharges were sent into English rivers 825 times a day last year.

Private water companies have been consistently accused of failing to take action, and the Environment Agency admitted there were more than 300,000 spillages into rivers and coastal areas in 2022, lasting for more than 1.75m hours.

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Bulb bailout may cost UK government billions less than feared, says watchdog

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National Audit Office estimates bill of £246m for saving energy supplier as result of sharp fall in gas prices

The bailout of the bust energy supplier Bulb is expected to cost the government billions of pounds less than originally feared because of a sharp fall in wholesale gas prices, according to the National Audit Office.

The public spending watchdog said the government may end up spending £246m on saving the supplier, which has 1.5 million customers and was acquired by Octopus Energy late last year.

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Watchdog to block shareholder payouts if UK water companies miss targets

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Ofwat says new powers will be used if firms fail to reach performance and environmental goals

The UK water regulator is to use new powers to block companies from shareholder payouts if they fail to hit performance and environmental targets.

Ofwat, which in December heavily criticised some of the country’s biggest suppliers over the size of dividend payments relative to their financial performance, said the new rules would also mean water companies would “maintain a higher level of overall financial health”.

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Profits of British Gas owner Centrica triple to ‘obscene’ £3.3bn

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Figure angers campaigners calling for tougher windfall taxes and follows prepayment meter scandal

The profits of the scandal-hit owner of British Gas have more than tripled to a record £3.3bn, boosted by soaring wholesale gas prices after Russia’s invasion of Ukraine and as many households in Britain struggle with the cost of living.

Centrica’s “monster” profits immediately angered campaigners who are calling for tougher windfall taxes, lower bills and better treatment of vulnerable customers against the backdrop of the prepayment meter scandal.

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British Gas owner expected to reveal record profits of £3bn

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Britain’s largest energy supplier only recently ended its much-criticised forced installation of prepayment meters

The owner of British Gas is poised to reveal record annual profits of more than £3bn just weeks after suspending the forced installation of prepayment meters due to concerns over its treatment of vulnerable customers.

Analysts expect Centrica, which owns Britain’s largest energy supplier, to post underlying profits of £3.3bn in 2022 on Thursday, up from £948m in 2021.

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Billionaire investor Křetínský and trader Vitol eye fortune in British power plant subsidies

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Exclusive: Looming auction to earmark £1.5bn to put power generators on standby and keep the lights on

The billionaire West Ham United investor Daniel Křetínský and Swiss commodities giant Vitol are among bidders hoping to land hundreds of millions of pounds in subsidies to keep the lights on in Great Britain.

National Grid’s electricity system operator is preparing to announce successful bidders in a “capacity market” auction this month for 2026.

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Coal power stations warmed up for third time this week as UK cold snap persists

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National Grid put Drax and EDF’s West Burton generator on standby, with the latter stood down at 5am

National Grid asked coal-fired power stations to warm up on Thursday for the third time this week in case they are needed as cold weather across the UK continues.

Two units at Drax in Yorkshire and one at West Burton in Nottinghamshire were asked to fire up just before midnight on Wednesday. The West Burton unit was stood down at 5:13am, but the Drax units have continued to heat up, according to notifications sent to the industry.

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UK energy bills to fall to about £2,200 from July as wholesale gas costs drop

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Mild weather in Europe reduces gas demand but bills will remain higher than 2021 energy price cap

Annual energy bills are expected to fall to about £2,200 from July in a fillip for the government and households struggling with ballooning costs.

The energy consultancy Cornwall Insight has predicted that, excluding government subsidies, typical annual household energy bills will have fallen from £4,279 now to £3,208 from April, and then will ease to roughly £2,200 for the remainder of the year.

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Kent family charged £80k in error after EDF sent £1m electricity bill

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‘It was quite amusing, until it actually happened,’ says customer, after being left £75,000 overdrawn

A family of four were told they owed nearly £1m to EDF for a year’s electricity and had £80,000 taken by direct debit, despite telling the company it was clearly incorrect.

The payment, which put Richard Baron and his family more than £75,000 over their overdraft limit, was refunded by their bank’s fraud team before any serious damage was done. However, after cancelling their direct debit, they were put on a higher tariff with the energy provider.

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Ofgem tells energy network firms they must invest without increasing bills

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New electricity price controls from 2023 to 2028 will keep costs to customers at about £100 a year

The operators of Great Britain’s local energy networks will be forced to spend more of their profits on investing to future-proof the country’s electricity grid, after the regulator, Ofgem, said it would not allow any rises in household bills.

In a new set of price controls that will run from 2023 to 2028, the energy watchdog said it would keep costs to customers unchanged at about £100 a year.

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UK households have cut energy consumption by 10%, say suppliers

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E.ON reports up to 15% drop as Grant Shapps writes to firms customers cutting back on energy use should not face direct debit rise

Britons have cut their gas and electricity use by more than 10% since October in the first evidence of the impact of the energy crisis on household habits, according to two of Britain’s biggest suppliers.

E.ON, Britain’s second-largest supplier, and the owner of Utility Warehouse have reported “double-digit” declines in recent weeks.

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‘Vital’ energy security bill must be brought back, says Labour

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Shadow climate minister says Britain is losing the race to create green jobs

Labour has accused the government of being “highly irresponsible” in sidelining a crucial piece of energy legislation, arguing that Britain is “losing the race” to create green jobs.

The energy security bill was published in July with the aim of boosting domestic, low-carbon power supplies and bringing down energy costs.

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Peak power: hydrogen to be injected into UK station for first time

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Exclusive: Joint venture with Centrica is aimed ultimately at reducing carbon intensity at the site

Hydrogen will be injected into an emergency gas-fired power station for the first time in a pilot backed by the owner of British Gas.

Centrica has invested in an industry joint venture which will trial using hydrogen at an existing “peaking plant” at its Brigg station in Lincolnshire, the Guardian can reveal.

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Power giants to face windfall tax after all as Liz Truss delivers U-turn

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Prime minister accused of ‘another screeching U-turn’ having previously rejected calls to impose levy

Renewable power companies will have their revenues capped in England and Wales, after the government bowed to pressure to clamp down on runaway profits.

The announcement late on Tuesday night provoked immediate accusations that Downing Street had performed “another screeching U-turn” – having previously rejected calls to impose a windfall tax on power giants.

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Older people at risk from overcharging and mis-selling ‘scandal’

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Unnecessary policies and overpayments for services are draining the accounts of vulnerable customers

Elderly and vulnerable customers are being routinely overcharged by utility and insurance firms in a hidden scandal highlighted today by one of the country’s senior financial services executives. Unfair practices are putting them at risk of being unable to afford food and heating, he warns.

Michael Donald, a former director of Visa UK, said he was staggered to discover hundreds of pounds of overcharging when he carefully checked the direct debits on his 79-year-old mother’s accounts.

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Sewage monitors faulty at seaside spots in England and Wales, data shows

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Environment Agency figures indicate people could be swimming in human waste this summer without warning

Sewage monitors at some popular seaside destinations in England and Wales are faulty or not installed, Environment Agency data has revealed, meaning people could be swimming in human waste this summer without realising.

Seaside holidays this year have been marred by water companies pumping raw sewage into the ocean, with popular beaches in areas including Sussex and Devon having to close.

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Bonuses for water bosses in England up 20% last year despite sewage failures

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Water company executives received on average £100,000 in bonuses, despite most firms missing targets

The annual bonuses paid to water company executives rose by 20% in 2021, despite most of the firms failing to meet sewage pollution targets.

Figures show on average executives received £100,000 in one-off payments on top of their salaries, during a period in which foul water was being pumped for 2.7m hours into England’s rivers and swimming spots.

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Kosovo stops import of electricity and begins energy rationing

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Power blackouts after wholesale prices soar as a result of Russia’s invasion of Ukraine

Soaring international energy prices have brought power blackouts to Europe as Kosovo said it could no longer afford to import electricity, adding to fears that tensions with Russia will plunge the continent into crisis this winter.

Consumers in the Balkan state have been told they will be allowed six hours of power at a time, punctuated by two-hour breaks, according to a spokesperson for its energy distribution company, KEDS.

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