Call waiting times at HMRC rise 350% in five years, says NAO report

Report from public spending watchdog comes soon after similar data from parliamentary committee

Average call waiting times at HM Revenue and Customs have soared by more than 350% in five years, with increasing numbers of people not getting through in the first place or having their calls terminated, according to an official report that says the public is being “let down”.

The National Audit Office (NAO) said the quality of customer service provided by HMRC had been “far below” the levels expected in recent years, and that its phone lines in particular were “not delivering”.

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Blinken delivers message of US support to Kyiv as thousands flee Kharkiv region

US secretary of state promises long-awaited $60bn Ukraine aid package will make ‘real difference on battlefield’

The US secretary of state has arrived in Kyiv delivering a message that Washington remains committed to supporting Ukraine as the country’s forces face their toughest situation on the battlefield for months.

In recent days, Russia has launched an offensive in the north-eastern Kharkiv region, forcing thousands to flee their homes, and on Tuesday hit the centre of Kharkiv, the country’s second biggest city, with airstrikes.

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Tory party refers itself to watchdog over alleged data breach

Party reportedly copied in more than 300 email addresses in appeal to supporters to sign up for conference

The Conservative party has referred itself to the data protection watchdog over an alleged data breach after it revealed hundreds of email addresses in a pitch to sign up for its annual conference.

The party’s registration team, urging supporters to complete their applications for conference, reportedly copied in more than 300 addresses in a way that they could be seen by all recipients.

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Union chiefs to hold showdown talks with Starmer over workers’ rights

Alarm over Natalie Elphicke’s defection also expected to be raised in meeting with Labour leader

Union leaders are to meet Keir Starmer for a showdown over the party’s plans to overhaul workers’ rights, with some also expected to express concerns over the defection of Natalie Elphicke.

The meeting at the party’s Southwark HQ on Tuesday afternoon comes amid divisions over whether the proposals have been watered down since they were first proposed by Labour’s deputy leader, Angela Rayner.

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NHS spending rise lags behind Tory funding pledges, IFS finds

Thinktank says extra funding eaten up by higher inflation despite greater demand with service in poor state of repair

Spending on the NHS in England has risen less quickly than the Conservatives promised at the last election despite the extra demand created by the pandemic and record waiting lists, a leading thinktank has said.

The Institute for Fiscal Studies (IFS) said increases in funding from the government had been eaten up by higher than expected inflation and, as a result, NHS day-to-day spending had grown by 2.7% a year during the current parliament – below the 3.3% pledged by Boris Johnson in 2019.

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UK birth-trauma inquiry delivered gritty truths, but change will be hard

With many NHS maternity services struggling and a shortage of midwives, MPs’ plan for overhaul is ambitious

That the findings of the UK’s first inquiry into birth trauma are far from surprising does not diminish the fact that they are shocking, devastating and difficult – indeed distressing – to read. The all-party parliamentary group (APPG) for birth trauma’s 80-page report should give ministers, NHS bosses and the midwives and obstetricians who deliver care serious pause for thought.

It highlights how “mistakes and failures” by maternity staff lead to stillbirths, premature births, babies being born with cerebral palsy because they were starved of oxygen at birth, and “life-changing injuries to women as the result of severe tearing”. How some mothers were mocked, shouted at, denied pain relief, not told what was going on during their labour, left alone in blood-stained sheets, with desperate bell calls for help going unanswered – all examples of “care that lacked compassion”. And how, in some cases, “these errors were covered up by hospitals who frustrated parents’ efforts to find answers”. It amounts to a shameful catalogue of negligence in the only area of NHS care where two lives – one still unborn – are on the line.

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Braverman plan to criminalise rough sleeping dropped after Tory criticism

Proposal, condemned by homelessness charities as dehumanising, had provoked threats of revolt among MPs

Ministers will drop plans to criminalise rough sleepers for being deemed a nuisance or having an excessive smell after Conservative MPs threatened a revolt over the proposals.

The plans, originally announced by the then home secretary, Suella Braverman, had been condemned by homeless charities as dehumanising.

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UK politics: government to appeal against ruling that blocks Rwanda deportations in Northern Ireland – as it happened

Rishi Sunak says Belfast judgment will not affect his plans and the Good Friday agreement should not be used to obstruct Westminster policy

Sunak starts with global security threats.

The dangers that threaten our country are real.

There’s an increasing number of authoritarian states like Russia, Iran, North Korea and China working together to undermine us and our values.

People are abusing our liberal democratic values of freedom of speech, the right to protest, to intimidate, threaten and assault others, to sing antisemitic chants on our streets and our university campuses, and to weaponize the evils of antisemitism or anti-Muslim hatred, in a divisive ideological attempt to set Britain against Britain.

And from gender activists hijacking children’s sex education, to cancel culture, vocal and aggressive fringe groups are trying to impose their views on the rest of us.

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Jacob Rees-Mogg accuses Bank of England of ‘miserable incompetence’ over inflation

MP criticises policies on interest rates and bond-selling as Tory rightwingers call for review of Bank’s independence

Jacob Rees-Mogg has accused the Bank of England of “miserable incompetence” over its failure to reduce inflation more quickly and its bond-selling strategy, as rightwing Tories prepare to renew their attacks on the Bank’s independence.

The former business secretary accused the Bank of damaging the economy with its interest rate decisions and costing the taxpayer tens of billions of pounds by selling off government debt too quickly in an attempt to reduce its balance sheet – a policy known as quantitative tightening (QT).

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David Cameron urges BBC to describe Hamas as terrorist organisation

Foreign secretary’s call comes after group releases video of British-Israeli hostage it says died after being wounded in Israeli airstrike

Middle East crisis: latest news updates

David Cameron has urged the BBC to describe Hamas as a terrorist organisation, reviving an accusation that the corporation shies away from a valid description of the Islamist group that is holding Israeli hostages.

The UK foreign secretary told the BBC’s Laura Kuenssberg that the organisation should reconsider its guidelines in light of a video released by Hamas showing the British-Israeli hostage Nadav Popplewell, who the group said had died in Gaza.

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US threatens to block more arms sales if Israeli assault on Rafah goes ahead

Antony Blinken highlighted the ‘horrible loss of life of innocent civilians’, in some of the strongest criticism of Israel from the US to date

The US may block more weapons systems to Israel if it goes ahead with a ground offensive in the southern Gaza city of Rafah, the US secretary of state, Antony Blinken, has said.

The US has already suspended the shipment of 3,500 2,000lb (907kg) and 500lb (227kg) high-payload bombs following concerns over the scale of civilian casualties in Israel’s war in the territory.

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Akshata Murty: I try not to read the news now

Wife of Rishi Sunak says she finds coverage of her and her husband bizarre at times, mentioning the Adidas Sambas episode

Akshata Murty has admitted she has stopped engaging regularly with the news in an effort not to be “consumed” by living at No 10, in a rare solo interview as the next general election approaches.

The prime minister’s wife told the Times she found the coverage of her and her husband, Rishi Sunak, bizarre at times, highlighting how he recently made front-page news by wearing a pair of Adidas Samba trainers.

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Briton with cancer living in Italy unable to get care he is entitled to after Brexit

Withdrawal agreement means Graham Beresford is eligible for free treatment but Italian authorities have said he must pay

A British man settled in Italy who has a rare cancer has been unable to receive the free healthcare he is entitled to because local officials do not understand the Brexit withdrawal agreement, he has said.

Graham Beresford, 61, has spoken out days before the foreign secretary, David Cameron, who triggered the Brexit referendum, has his first major meeting with the European commission vice-president Maroš Šefčovič in Brussels about post-Brexit relations.

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Labour defends Natalie Elphicke after claims of lobbying over husband’s trial

Frontbencher says new Labour MP dismissed allegations from Tory former justice secretary that she lobbied him as ‘nonsense’

A senior Labour frontbencher has defended his party’s newest MP, Natalie Elphicke, after allegations that she lobbied the justice secretary in 2020 regarding the forthcoming trial of her then husband, Charlie, on sexual assault charges.

Jonathan Ashworth, a shadow Cabinet Office minister, said on Sunday that Elphicke regarded the allegations from Robert Buckland as “nonsense”, urging the former justice secretary to give a full public account of the 2020 meeting.

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Starmer has laid out his plan to tackle asylum. Will it actually work? | Sunder Katwala

The Labour leader confirmed he would scrap the Rwanda scheme in his Dover speech, then confusingly blurred his own argument

Could Keir Starmer “Make Asylum Boring Again”? That would be the ultimate test of success for his claim that he can grip the issue that has caused Rishi Sunak more trouble than any other. Starmer’s message is that he is no less committed to securing the borders and stopping the small boats crossing the Channel, but that achieving this requires a serious plan to tackle smuggling gangs and fix the asylum system in Britain too. So how different is Labour’s plan – and would it work?

Labour’s analysis should be that making asylum work depends on blending control and compassion. The Dover speech was a political exercise in asymmetric triangulation. Robust messages about control were loudly proclaimed. More liberal ideas about a rules-based system could be found, but mostly by reading between the lines.

Starmer did confirm that Labour would scrap the Rwanda scheme. Labour had seemed to wobble in the face of premature Conservative confidence that Rwanda is already working to deter. Ironically, the biggest risk for Sunak’s deterrent argument would come if he finally gets to test it practically. Send the first flights to Rwanda this summer and further arrivals across the Channel will surely outpace any removals 10 times over.

There is a clash of principle over asylum. Labour would process the asylum claims of those who arrived without permission. The Conservatives have now passed several laws vowing they will not. Yet ministers are in denial. Whether or not up to 500 people go to Rwanda does not give the government any plan for the next 50,000 people it still claims it intends to remove. So flagship new duties on the home secretary to refuse these claims for ever have not been given legal force – as the courts would strike that out in all those cases where the government has no realistic alternative. Yet the government has ceased to process asylum cases, reversing last year’s success in clearing the historic backlog.

Starmer is right to deny the charge that Labour’s policy is an “amnesty”, since processing the backlog would see some asylum claims granted and others refused. But he confusingly blurs his own argument with a tit-for-tat labelling of government policy as a “Travelodge amnesty”.

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Conservative defector to Labour ‘was bitter at not getting ministerial job’

Tory sources allege that Dover MP Natalie Elphicke crossed the floor because she was not given a post running housing policy

Tory defector Natalie Elphicke stormed out of the party and joined Labour because she was “bitter” about being denied a ministerial job in charge of housing policy, senior Conservative sources have told the Observer.

It is understood that Elphicke was considered for a government job first by Liz Truss when she became prime minister in 2022 but was not in the end given a post. Elphicke then made clear her ambition to become a minister under Rishi Sunak, but again was unsuccessful.

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Labour gains in leave areas may cut swing needed for overall majority

Analysis reveals voters switching from the Tories in pro-Brexit seats could make a Starmer election victory easier to achieve

Voters are switching from the Tories to Labour in the most pro-leave parts of the country in such numbers that Keir Starmer may need a far lower overall swing from the Conservatives to win a parliamentary majority than was previously believed, election analysts have claimed.

In their analysis of this month’s local elections, professors Robert Ford of Manchester University and John Curtice of Strathclyde University both noted that the bigger the 2016 vote was for leave in an area, the higher the swing was to Labour.

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Tory Welsh secretary broke ministerial code with social media video, says Labour

Party accuses Cabinet minister David TC Davies of breaching rules by using Whitehall office to film X post attacking Senedd expansion plans

A Tory cabinet minister has been accused of a blatant breach of the ministerial code after using his government office in Whitehall to film an anti-Labour video that he then posted on social media.

Welsh secretary David TC Davies put the short film on X (formerly Twitter) last week to attack Labour plans to expand the size of the Welsh Senedd and highlight the Conservative party’s opposition to it.

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‘Self-defeating’: senior Tories warn Sunak against clampdown on international students

Party members say visa restrictions will damage economy and lead to the closure of already-struggling universities

Universities will be plunged into greater financial distress and Britain’s economic recovery dented should ministers proceed with a new “self-defeating” clampdown on international student visas, senior Tories are warning.

Vice-chancellors believe a renewed attempt to reduce visa numbers is just weeks away after ministers ordered their immigration advisers to make an emergency assessment of how a visa designed to attract students to the UK was operating. The report is expected to land on the desk of home secretary James Cleverly next week.

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Three Davids throw off Global Britain bluster and chart new foreign policy course

Speeches by Cameron, Lammy and Miliband all depicted a darkening world but differed on where to find allies

In a TikTok world it’s rare that three big foreign policy speeches come along all at once, all trying to chart a new course for the UK in a more perilous world, and all written by someone christened David.

But it says something for how foreign affairs dominates so much political thinking currently that speeches this week by David Cameron, the foreign secretary, David Lammy, his shadow, and David Miliband, Labour’s non-resident foreign policy guru, all required attention.

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