Carmaker must pay compensation to motorist who bought minivan fitted with emissions-cheating software
Volkswagen has lost a landmark legal battle in Germany’s highest civil court over compensation for the buyer of a secondhand minivan fitted with emissions-cheating software.
The world’s largest carmaker must take back the plantiff’s manipulated car and pay him €28,257.74 (£25,325), in a case that will lead to the company paying compensation to 60,000 German VW owners.
Continue reading...Airline apologises after credit card details of about 2,200 passengers were stolen
EasyJet has revealed that the personal information of 9 million customers was accessed in a “highly sophisticated” cyber-attack on the airline.
The company said on Tuesday that email addresses and travel details were accessed and it would contact the customers affected.
Continue reading...A Billy bookcase is made every three seconds. But with a third of people admitting to throwing away furniture that they could have sold or donated, does the cheap furniture boom have a heavy environmental price?
Jo Jackson remembers the day when it was clear that nothing was going to be the same for a while. It was mid-March and Made.com, an online purveyor of millennial-friendly furniture, had big plans for growth in the year of its 10th anniversary.
Continue reading...Problems with internet and phone service were once just an inconvenience. Now they can prove to be catastrophic
Cut off by telecoms company, pensioner missed call as partner died of Covid-19
Barbara Parry* arranged to switch her phone and broadband account from Sky to Now TV in March, a week before lockdown. Instead, she was left incommunicado as her line was cancelled and her phone number reallocated.
During the following four weeks, as she pleaded in vain to be reconnected, her partner contracted Covid-19. He died four days later in hospital. Due to the blunders by Now TV, he was unable to call Parry from his deathbed and she was unable to say goodbye. The news was broken by a relative as the hospital could not get through on her cancelled number.
Continue reading...Move will reduce risk of infection for drivers during pandemic, says Unite
Cash payments on all UK buses should be abolished for the duration of the coronavirus crisis to reduce the risk of driver infection, the union representing bus workers has demanded.
Unite called on Wednesday for an end to cash payments on all the bus systems still operating across the UK to help drive down infection rates, particularly as the country enters the predicted peak period of the outbreak over Easter and beyond.
Continue reading...The company is prioritising five categories of goods which it classifies as essential products
Online retail giant Amazon is stopping sellers from sending non-essential items to its UK and US warehouses until 5 April, to make space for vital items needed by its customers during the coronavirus outbreak.
Amazon wrote to its third-party sellers, some of whom use the company’s logistics to store and dispatch their products, to inform them that stocks of medical supplies and certain household items are running low due to increased demand from online shoppers.
Continue reading...Aviation consultancy warns that international industry could collapse within months
Major airlines including British Airways, Ryanair, easyJet and Virgin Atlantic announced a dramatic scaling-back of their operations on Monday, including plans to cancel the majority of their flights and ground thousands of planes, with experts and industry executives calling for government bailouts to avoid bankruptcies.
The moves came as an aviation consultancy warned that the international airline industry will collapse within months, with the loss of hundreds of thousands of jobs, unless states worldwide inject billions of dollars of emergency funding to see it through the coronavirus “catastrophe”.
Continue reading...No scientific evidence that technology poses threat to human health, say experts
5G is safe, according to the international body in charge of setting limits on exposure to radiation, which has updated its advisory guidelines for the first time in more than 20 years.
The International Commission on Non‐Ionizing Radiation Protection (ICNIRP), the Germany-based scientific body that assesses the health risks of radio broadcasts, called for new guidelines for millimetre-wave 5G, the most high-frequency version of the telecommunications standard.
Continue reading...Household brands’ mascots have undergone a makeover ahead of International Women’s Day
He’s the jolly bearded Father Christmas lookalike who for decades has dominated the seas – and our TV screens – as the familiar face of Birds Eye frozen fish fingers.
But with a handful of fellow male advertising mascots Captain Birds Eye has been temporarily elbowed aside – and replaced with a more youthful female equivalent – in a new drive to highlight the lack of women fronting some of the UK’s top household brands.
Continue reading...Calls for sachets to be included in UK and European legislation banning other single-use items
The government must act urgently to stamp out the “curse” of single-use plastic sachets, billions of which are helping to fuel the global plastics crisis, campaigners are warning.
A coalition of more than 50 business leaders, politicians and campaigners is demanding that the plastic sachets – used for everything from ketchup to shampoo – be included in European and UK legislation outlawing other “throwaway” items such as plastic straws and cotton buds.
Continue reading...It was five decades after crisps were invented that flavouring was applied: cheese and onion. Now you can buy varieties from bratwurst to spiced cola. But what inspired this explosion?
When she was a little girl in Essex in the 50s, Linda Miller would go over to her neighbour Barbara’s house every Friday night and together they would sit on the front step eating crisps. There was only one flavour widely available back then – Smith’s plain potato crisps, which came with a small blue sachet of salt that could be sprinkled over them. One Friday night, the two friends struck upon an idea. “We thought we’d invented a new crisp,” says 68-year-old Miller. Inspired by their weekly fish and chip takeaway, the pair “saturated” their plain crisps with a bottle of vinegar. “It was lovely, lovely – very tasty,” Miller says. “When salt and vinegar crisps came out, I remember thinking: ‘They’re not as good as what we do.’”
Crisps were first mass-produced in the early 20th century, but the first flavoured crisp was released only in the late 50s, after Joe “Spud” Murphy, the owner of the Irish company Tayto, developed a technique to add cheese and onion seasoning during production. Salt and vinegar crisps were launched throughout the UK a decade later, in 1967, when Miller was 16.
Continue reading...Gay Haines had stowed her mobile phone in her hand baggage before her flight to Barbados and forgot to set it to flight mode. The mistake cost her dear. On arrival, she discovered that she had racked up charges of £1,095, twice the price of the transatlantic fare. “I had not used it to make or receive calls and when I opened it after landing there was no mention of any charges,” she says.
Haines is one of dozens of air and sea passengers who have received shock bills after their phones connected automatically to a satellite roaming network. While EU rules cap roaming fees outside Europe at €50, the legislation does not apply to satellite networks on planes and boats, which charge premium rates for data, wanted or not, unless customers actively switch off data roaming.
Continue reading...Sale has alarmed secondhand brick collectors but Danish toymaker claims it is about reconnecting with customers
For 20 years the website BrickLink has been the best kept secret in Legoland, used by superfans to track down those elusive missing pieces and trade coveted minifigures for big profits.
Nicknamed CrackLink, it is the world’s largest online community of adult brick fans – called AFOLs [adult fan of Lego] in Lego speak – who, with more than a week’s pocket money to burn, are important customers for the world’s biggest toy company.
Continue reading...Which? finds BA ranks badly for both long and short haul, but Ryanair still props up table
British Airways has taken a nosedive in UK passengers’ opinions and is now rated just above Ryanair at the bottom end of the airline rankings.
The flag carrier was among the worst rated for food, seat comfort and value for money on both short and long-haul services in the annual Which? poll.
Continue reading...Haircuts for rough sleepers. Beauty treatments for cancer patients. Boilers for disabled people. A wave of specialists are providing skills – and hope – for those in need
Goodwill, it appears, is in high demand. One thing all the altruists I met while researching this article have in common is that they’re on the phone the whole time. Perhaps if mobiles had been around in Robin Hood’s day he would have had one pressed constantly to his lughole. “Marion … yes, love. I’m just having a fight on a bridge with Little John … sorry, you’re breaking up, terrible reception in here, all the oaks... What, the Sheriff’s abducted you? OK, I’m coming!”
Continue reading...Some retailers are giving inaccurate advice to shoppers in states where it is illegal to ride e-scooters on public roads or footpaths
Retailers are preparing for a Christmas boom in the sale of electric scooters, even though it is illegal to ride them on public roads or footpaths in several states.
Federal and state regulation has struggled to keep up with the technology, leaving consumers at risk of inadvertently breaking the law.
Continue reading...European court of justice says origin must be identified in decision likely to anger Israel
The European Union’s top court has ruled that EU countries must oblige retailers to identify products made in Israeli settlements with special labels, in a ruling likely to spark anger in Israel.
The European court of justice (ECJ) said in a statement that “foodstuffs originating in the territories occupied by the state of Israel must bear the indication of their territory of origin”.
Continue reading...Offers from Spain and Turkey to save firm reportedly had no support from Westminster
The government has been accused of sealing Thomas Cook’s fate, as claims emerged that the Spanish and Turkish governments had offered to help save the stricken tour operator, only for the deal to disintegrate due to a lack of support in Westminster.
As recriminations flew, government-chartered aircraft began flying 150,000 stranded Thomas Cook customers back to the UK after the 178-year-old tour operator collapsed into liquidation in the early hours of Monday under the weight of its debts.
Continue reading...More than 500 flights cancelled or delayed by IT glitch affecting London airports
British Airways was facing passenger anger on Wednesday as more than 500 flights were cancelled or delayed as a result of a systems failure.
In the latest in a series of operational problems to hit the airline, and the travel plans of tens of thousands with holiday and business plans, London’s Heathrow, Gatwick and City were the airports most affected by the computer failure. BA refused to reveal the number of flights affected but according to Flightstats.com, which tracks arrivals and departures, by 5.30pm the airline had cancelled 140 flights and a further 370 had been delayed.
Continue reading...It’s neat, easy – and a staggering £2bn global market. But as plastic grass takes over our cities, some say that it’s green only in colour
If your attention during the Women’s World Cup was on the pitch rather than the players, you might have noticed that the matches were all played on real grass. That was a hard-won change, made after the US team complained to Fifa that they sustained more injuries on artificial turf.
In private gardens, however, the opposite trend is happening: British gardens are being dug up and replaced with plastic grass. But this isn’t the flaky, fading stuff on which oranges were once displayed at the greengrocer. Today’s artificial grass is nearly identical to the real thing.
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