Category Archives: Consumer affairs

Millions cannot afford to heat homes as UK faces Arctic cold snap

Posted on by

As temperatures plunge, fears grow for households struggling to pay for heating, food and warm clothing

More than 3 million low-income UK households cannot afford to heat their homes, according to research, as a “dangerously cold” weather front arrived from the Arctic.

The UK Health Security Agency has issued a cold weather alert recommending vulnerable people warm their homes to at least 18C, wear extra layers and eat hot food to protect themselves from plummeting temperatures.

Continue reading...

Kent family charged £80k in error after EDF sent £1m electricity bill

Posted on by

‘It was quite amusing, until it actually happened,’ says customer, after being left £75,000 overdrawn

A family of four were told they owed nearly £1m to EDF for a year’s electricity and had £80,000 taken by direct debit, despite telling the company it was clearly incorrect.

The payment, which put Richard Baron and his family more than £75,000 over their overdraft limit, was refunded by their bank’s fraud team before any serious damage was done. However, after cancelling their direct debit, they were put on a higher tariff with the energy provider.

Continue reading...

Taylor Swift fans sue Ticketmaster over tour sale debacle

Posted on by

Lawsuit claims ‘millions of fans waited up to eight hours and were unable to purchase tickets as a result of insufficient ticket releases’

A group of Taylor Swift fans is suing Ticketmaster over what they call the “disastrous” recent debacle to secure tickets for her 2023 Eras US tour.

In November, Ticketmaster had to cancel the public on-sale date for the tour “due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand”, the company said at the time.

Continue reading...

Calls for UK ban on pre-payment meter installations made under court warrants

Posted on by

End Fuel Poverty Coalition fears energy suppliers are using warrants to disconnect poorest ‘by the back door’

Campaigners have called for an immediate ban on pre-payment meter (PPM) installations made under court warrants because of fears that energy suppliers are using them to disconnect the poorest, most indebted customers “by the back door”.

Energy firms’ licence conditions protect many vulnerable people from formal disconnection over the winter, but the End Fuel Poverty Coalition said transferring households on to PPMs, which require regular top-ups and charge for energy at a higher rate, often prompted people in debt to “self-disconnect”.

Continue reading...

UK households have cut energy consumption by 10%, say suppliers

Posted on by

E.ON reports up to 15% drop as Grant Shapps writes to firms customers cutting back on energy use should not face direct debit rise

Britons have cut their gas and electricity use by more than 10% since October in the first evidence of the impact of the energy crisis on household habits, according to two of Britain’s biggest suppliers.

E.ON, Britain’s second-largest supplier, and the owner of Utility Warehouse have reported “double-digit” declines in recent weeks.

Continue reading...

Sales boost for B&Q and Screwfix owner amid rush for energy-saving products

Posted on by

Kingfisher says sales of loft insulation roll more than double while smart thermostats rose by nearly a third

The B&Q owner, Kingfisher, has reported higher sales as fears over higher gas and electricity costs boosted demand for energy-efficient products including insulation roll and smart thermostats.

The retail group, which also owns the hardware trade supplier Screwfix, said customers who invested in a raft of energy-saving DIY products helped increase group sales by 0.6% to £3.3bn in the three months to October. When stripping out the impact of the weaker pound, sales were up 1.7%.

Continue reading...

Annual UK energy bills would have hit £4,279 without emergency support, Ofgem says

Posted on by

Regulator raises cap for start of 2023 by £730 but government limits typical bill to £3,000 from April

The energy regulator Ofgem has said its price cap will reach £4,279 from January – but households will be shielded by the government’s emergency intervention to keep a lid on bills.

Ofgem said the cap, which is adjusted every quarter, will increase by £730 for the three months from the start of next year. However, the government’s energy price guarantee (EPG) will limit typical household bills to £2,500. Analysts had expected the cap to sit at about £4,200.

Continue reading...

UK’s most vulnerable missing out on energy bill support due to confusing systems

Posted on by

Charity warns of ‘significant risk’ that those on old prepayment meters will be unable to redeem vouchers offering £400 discount

The poorest and most vulnerable people in the UK risk missing out on the energy bill support and cost of living payments they are entitled to, because of a lack of clarity over what is available from the government and how to get it, charities have warned.

Under the energy bills support scheme announced by Rishi Sunak when he was chancellor, all households are eligible for a £400 energy bill discount, paid across six instalments starting last month.

Continue reading...

Fashion firm Joules falls into administration putting 1,600 jobs at risk

Posted on by

Shops will stay open while administrators assess options for the company

The fashion firm Joules has formally fallen into administration, putting 1,600 jobs and the future of the retailer’s 132 shops at risk.

The company said on Monday it had filed a notice to appoint administrators after failing to secure emergency funding. It has now hired administrators from Interpath Advisory, who said shops would stay open while they “assess options for the business”.

Continue reading...

Fund England’s bus network now or lose vital routes, campaigners warn

Posted on by

Charities and transport groups say hundreds more routes face axe without targeted help and long-term funding

Bus services will not survive without sustained Treasury funding, campaigners and industry groups have warned the chancellor after the cutting of hundreds of routes in recent months.

Transport charities and trade bodies have written to Jeremy Hunt asking for support before this week’s autumn statement urging him to guarantee short-term funding, give targeted help to local authorities, and bring in better long-term financial settlements.

Continue reading...

Energy bills: older Britons will pay more but youngest will struggle most, report finds

Posted on by

Cost of living crisis affecting different generations in very different ways, says Resolution Foundation

Older people face a bigger income hit from surging energy costs this winter but younger households are more at risk of being unable to pay their bill or getting into debt amid the cost of living crisis, according to a report.

As households across Britain turn their heating on, the research by the Resolution Foundation thinktank found that older generations, in particular the over-75s, will spend a bigger share of their income, up from 5% to 8%, on their energy bills. For those under 50 the proportion is 5%.

Continue reading...

Energy bills: thousands of UK households in limbo over £400 support

Posted on by

Concerns grow that people relying on communal heating may not receive state discount promised

Thousands of people living in homes with centrally supplied electricity are still waiting to hear if and when the UK government will pay them the £400 promised under the energy bills support scheme.

While those living in conventional homes with standard electricity meters are due to receive their second monthly payment of £66, concern is growing among some of the several hundred thousand households that receive their electricity via a communal supply that they will not see any of the money they have been promised.

Continue reading...

Australia’s consumer watchdog calls for new laws to stop scams and rein in anti-competitive behaviour online

Posted on by

ACCC report says digital platforms expose users and businesses to ‘harms’ as it pushes for overhaul

Australia’s competition regulator has run out of patience with digital platforms such as Google and Facebook and has recommended new laws to clamp down on scams, address consumer complaints and rein in anti-competitive behaviour.

Releasing its fifth progress report on digital platforms since it began an inquiry in 2017, the Australian Competition and Consumer Commission (ACCC) has called for industry-specific legislation, saying it has identified “widespread, entrenched and systematic” consumer and competition “harms”.

Continue reading...

Influencer ‘Ray Hushpuppi’ jailed over plan to launder $300m

Posted on by

Ramon Abbas, described by FBI as one of world’s most prolific money launderers, sentenced to 11 years

A social media influencer who called himself Ray Hushpuppi and flaunted a lavish lifestyle fuelled by his efforts to launder millions of stolen dollars has been sentenced in Los Angeles to more than 11 years in federal prison.

Ramon Abbas, 40, also was ordered by a federal judge to pay $1.7m in restitution to two fraud victims, according to a statement from the US Department of Justice.

Continue reading...

UK government’s £400 energy bill support going unclaimed

Posted on by

Many households who use non-smart prepayment meters are failing to redeem vouchers, says PayPoint

Government energy bill support worth as much as £400 over the winter is not reaching many households who use prepayment meters, according to data from a payments company.

Households with prepayment energy meters are entitled to vouchers giving them monthly discounts, but only half of the expected number have been used so far, according to PayPoint, which handles top-up payments in shops across the UK.

Continue reading...

No 10 warns of ‘difficult decisions’ on public spending despite Truss’s vow to avoid cuts – UK politics live

Posted on by

Statement from No 10 comes straight after PM told MPs she was ‘absolutely’ committed to avoiding public spending cuts

Sajid Javid, the former Tory chancellor, has been speaking at an event organised by the Legatum Institute thinktank this morning. As Chris Smyth from the Times reports, Javid said the turmoil in the markets was caused by the fact that the tax cuts in the mini-budget went “way beyond” what Liz Truss promised during the leadership campaign, and by the fact that her energy bills bailout was also much bigger than expected.

The government has drawn up a plan to cap the unit cost of gas and electricity for two years. Labour proposed its own plan to freeze energy bills, but it only proposed a commitment for six months.

Continue reading...

Youpla collapse: ACCC warns funeral directors against ripping off victims

Posted on by

Australian Competition and Consumer Commission says people should not reveal to funeral providers they are eligible for payments from government scheme

The consumer watchdog has warned funeral directors against ripping off victims of the Youpla collapse by increasing the prices it charges to people who are eligible for payments from a government scheme.

People who are eligible for a payment from the scheme shouldn’t reveal this to funeral services providers while negotiating a quote, the Australian Competition and Consumer Commission said on Wednesday.

Continue reading...

‘UK travel is on sale’: plunging pound attracts US visitors

Posted on by

Operators catering for inbound tourists enjoy best month for bookings in three years

The plunging pound may cause British holidaymakers to choke at the prices if and when they next choose to go abroad. But one slice of the travel industry is seeing a silver lining in the storm clouds.

Tour operators catering for visitors are quietly calling it their best month for bookings since October 2019 as US tourists take advantage of sterling’s tumble.

Continue reading...

Homeowners warned of ‘significant’ rise in UK interest rates

Posted on by

Bank of England’s chief economist speaks out after mini-budget, with financial markets expecting rates to reach up to 6%

Britain’s homeowners have been warned to brace themselves for a “significant” increase in interest rates from the Bank of England in response to Kwasi Kwarteng’s tax-cutting mini-budget last week.

Huw Pill, Threadneedle Street’s chief economist, added to the concerns of millions of mortgage payers who have already seen hundreds of home loan products pulled by lenders in anticipation of a big increase in the cost of borrowing.

Continue reading...

Online fraudsters adapt tactics to exploit UK cost of living crisis

Posted on by

Phishing attacks have started to target people in difficult financial situations, ONS reports

Fraudsters have adapted their tactics to exploit the rising cost of living, officials have said.

A report from the Office for National Statistics (ONS) said anti-fraud squads had identified new trends as phishing attacks – when perpetrators attempt to trick users into clicking a bad link – have started to target those in difficult financial situations.

Continue reading...