‘It’s crazy, but I started my own bank’: the story behind Starling

Fed up with modern finance and Britain’s broken banking system, Anne Boden decided there was only one thing to do: set up a bank that ran in the way she wanted it to

The first time I met Anne Boden was last December at a glitzy awards ceremony where I knew no one, felt out of place and was skulking in the loos. In she bustled – she’s smaller than me (I’m 5ft 1in), older than me (she’s 60), a little eccentric and perhaps the friendliest person in the place. She didn’t stop talking. She ushered me out, remained by my side until the ceremony started (think Disney’s Fairy Godmother) and, along the way, mentioned that she was the founder and CEO of Starling Bank, the event’s main sponsor.

I couldn’t have been more surprised – or picture a less likely “banking mogul”. When she explained that Starling was an app-based bank, I rewarded her with the worst response possible. “You mean like Monzo?” (My daughter had signed up to Monzo, the trendy “no branches” bank, to acquire its distinctive coral-coloured card, which now gathers dust on her bookshelf.) Boden was gracious but flustered. I ascertained that Monzo had been founded by her former business partner Tom Blomfield. He was considerably younger, more hip, more Hoxton – and he’d left her, taking the other directors with him.

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Revealed: Sheikh Khalifa’s £5bn London property empire

Documents reveal UAE president owns multibillion-pound property portfolio spanning London’s most expensive neighbourhoods

The row of 1960s-built houses with untidy gardens on a quiet cul-de-sac near Richmond upon Thames appears to have little in common with Ecuador’s red-brick embassy in Knightsbridge, where Julian Assange spent seven years in hiding, just across the road from Harrods.

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Government scraps ballet dancer reskilling ad criticised as ‘crass’

Culture secretary distanced himself from widely mocked poster amid job losses in arts

A government-backed advert that encouraged people working in the arts to reskill by turning to a career in cybersecurity has been scrapped after the culture secretary described it as “crass”.

On Monday morning Oliver Dowden distanced himself from the Cyber First campaign, which resurfaced on the same day his department was celebrating awarding £257m in funding to struggling venues and organisations.

Dowden tweeted that the ad campaign, which is backed by the government and promotes retraining in tech, did not come from the Department for Digital, Culture, Media and Sport (DCMS), while reiterating that he wanted to “save jobs in the arts”.

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Nearly 75% of City firms reviewing office space provision

Rise in home working during the pandemic means many companies are assessing their needs

Nearly three-quarters of City firms are reviewing how much office space they really need following a boom in home working during the pandemic, new research shows.

The latest CBI/PwC financial services survey found 74% of companies – particularly banks and insurance firms – have been taking stock of their office requirements in the hope of either using the space differently, or reducing it.

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Blue sky thinking: is it time to stop work taking over our lives?

Anthropologist James Suzman says now is the perfect time to rein in our unsustainable work habits. But is it possible?

Three encounters loom large in the anthropologist James Suzman’s memory of his brief but informative stint in the corporate world. The first was early on, when he told a colleague that he didn’t need to spend the half-million pounds allocated for a task because he could do it for free. His colleague was horrified. “If you don’t spend your budget,” he said, “they won’t think we’re doing anything!”

Soon afterwards, Suzman was chatting with a board director about what they’d do if they won the lottery. Suzman thought of the director’s massive townhouse and annual bonus. He was surprised when the man told him that, even with a colossal windfall, he’d continue working.

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Foreign offices: the Britons who work from home – abroad

Covid has forced many people out of workplaces. Some have saved money by moving overseas

When the coronavirus lockdown forced Mason Palmer, 26, to start working from home, the digital content creator had a rethink about where that home was and in July he moved from Bristol to Milan. “I’ve always loved travelling to Italy,” he says. “I was always going over there; it was like an expensive hobby.”

He did not expect his boss to necessarily be on board with his plans and suggested that he move to working for the company, Working Word, on a freelance basis. But the firm was open to the idea and his boss kept him on staff. “Now I’m like the unofficial Milan branch,” he laughs.

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Wealth of US billionaires rises by nearly a third during pandemic

Report includes Jeff Bezos, whose personal fortune has risen by 65% since 18 March

The already vast fortunes of America’s 643 billionaires have soared by an average of 29% since the start of the coronavirus pandemic, which has at the same time laid waste to tens of millions of jobs around the world.

The richest of the superrich have benefited by $845bn , according to a report by a US progressive thinktank, the Institute for Policy Studies.

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Ami, the tiny cube on wheels that French 14-year-olds can drive

Citroën’s ‘urban mobility object’ is classed as a light quadricyle and can be driven without a full licence

The vehicle is cheap and the reactions from the pavement are a bonus, from the disbelieving double-take or uncontrolled giggle to the frankly envious where-do-I-get-one-of-those (plus the odd pitying stare, but then this is Paris).

At first glance, Citroën’s new Ami, a playful polypropylene cube on wheels with an unashamedly Toytown aesthetic, seems hardly the kind of car to excite the passions of France’s drivers. But, perhaps because it is not a car, that is just what it is doing.

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Prevent ‘tsunami’ of job losses when furlough ends, TUC urges Sunak

UK should adopt German-style wage support for short-time working, unions say

Rishi Sunak has been urged by union leaders to launch a wage subsidy scheme to prevent a “tsunami” of unemployment when furlough comes to an end this autumn.

Demanding the chancellor follows the examples of other leading European countries to avert a looming jobs crisis, the Trades Union Congress said a continental-style system of “short-time working” wage support could be used in Britain to save millions of jobs from redundancy.

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What should I do if I have a holiday booked to France? Q&A

As France is taken off the government’s travel corridor list and new quarantine rules come into play, should UK holidaymakers cancel trips?

The UK government has removed France from its list of travel corridors, leaving hundreds of thousands of holidaymakers scrambling to rearrange their travel plans. A 14-day quarantine on return to the UK from France will come into effect from 4am on Saturday (15 August), leaving a window of little more than 30 hours for travellers to get home if they want to escape the measures.

The UK criteria for removing a country from the list is based on per capita case numbers. If these go above 20 per 100,000, the UK government categorises that country as high-risk. This Wednesday France reached 30.4, according to the European Centre for Disease Prevention and Control, with significant numbers in recent days: 2,524 new cases were reported on Wednesday, up from 1,397 on Tuesday, and over 2,000 a day last weekend.

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House for sale in London, good location, overlooks park, a bargain at £185m

Developer seeks to cash out of investment in John Nash-designed terrace with views of Regent’s Park

Developers have stuck an asking price of £185m on a house overlooking Regent’s Park in central London in what would be the UK’s second most-expensive home purchase.

The property firm Zenprop is targeting foreign billionaires as potential buyers of 1-18 York Terrace East as it seeks to cash out of a 2016 investment.

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How to handle your private health insurance – in one afternoon a year

If you turned 31 this year, you have until 1 July to avoid a fee loading on private health cover, but experts say there’s no need to panic-buy

Private health insurance in Australia is kind of an oxymoron. “Every Australian already has health insurance: Medicare,” says Uta Mihm of consumer advocacy group Choice.

So why does it exist here at all? Well, that’s the million dollar question. Firstly, it’s important to note that “health insurance” in Australia actually refers to two different types of cover: private hospital cover and extras cover. The former will pay for you to receive treatment in private hospitals, where you’ll stay in comfortable rooms and get shorter wait times for elective surgery. Extras cover is meant to reduce the cost of things like dental, optical and massage.

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Only 13% of UK working parents want to go back to ‘the old normal’

Survey shows people want to continue with more fulfilling and family-friendly work environments

Whatever the new normal is post Covid-19, we don’t want it to be anything like the old one. At least, when it comes to earning a living.

Lockdown has given people a chance to sample new ways of balancing their jobs and family lives and they have concluded that something must change. Just 13% want to go back to pre-pandemic ways of working, with most people saying they would prefer to spend a maximum of three days in the office.

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Children of former Azeri security chief acquired luxury UK properties

Investigation into hacked bank files reveals £100m business empire owned by family of former Azerbaijan minister Eldar Mahmudov

 A string of luxury properties, including a £17m home near Harrods, were acquired by the children of Azerbaijan’s former security chief, an investigation has revealed.

Eldar Mahmudov was dismissed as national security minister by a presidential order in 2015. No official explanation was given for his removal.

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German court rules against Volkswagen in ‘dieselgate’ scandal

Carmaker must pay compensation to motorist who bought minivan fitted with emissions-cheating software

Volkswagen has lost a landmark legal battle in Germany’s highest civil court over compensation for the buyer of a secondhand minivan fitted with emissions-cheating software.

The world’s largest carmaker must take back the plantiff’s manipulated car and pay him €28,257.74 (£25,325), in a case that will lead to the company paying compensation to 60,000 German VW owners.

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EasyJet reveals cyber-attack exposed 9m customers’ details

Airline apologises after credit card details of about 2,200 passengers were stolen

EasyJet has revealed that the personal information of 9 million customers was accessed in a “highly sophisticated” cyber-attack on the airline.

The company said on Tuesday that email addresses and travel details were accessed and it would contact the customers affected.

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Revolt over easing of lockdown spreads as poll slump hits PM

Manchester mayor unleashes fury at Johnson plan, while public approval for government strategy plummets

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Boris Johnson was hit by a growing revolt over his strategy for easing the Covid-19 lockdown last night as council leaders across the north of England joined unions in vowing to resist plans to reopen schools on 1 June.

Related: Are we all in this together? It doesn't look like it from the regions

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Thousands of UK students caught in rent trap by private landlords

While campuses are shut by Covid-19, students are still being forced to pay for unused accommodation

Notttingham Trent University students Eleanora Brown and her boyfriend Nizar Ruiz are in lockdown at home in Norwich, with no prospect of returning to campus any time soon. The teaching buildings are closed and the university has released all of its tenants from paying rent this term. Yet their hall of residence, run by Collegiate, a private developer, is demanding £1,700 from each of its residents to cover the summer term.

While students at most university-owned accommodation do not have to pay rent for the third term, Brown and Ruiz are among thousands of students trapped in expensive contracts with private hall operators.

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Alone and disconnected: the woman left unable to call her dying partner

Problems with internet and phone service were once just an inconvenience. Now they can prove to be catastrophic

Cut off by telecoms company, pensioner missed call as partner died of Covid-19

Barbara Parry* arranged to switch her phone and broadband account from Sky to Now TV in March, a week before lockdown. Instead, she was left incommunicado as her line was cancelled and her phone number reallocated.

During the following four weeks, as she pleaded in vain to be reconnected, her partner contracted Covid-19. He died four days later in hospital. Due to the blunders by Now TV, he was unable to call Parry from his deathbed and she was unable to say goodbye. The news was broken by a relative as the hospital could not get through on her cancelled number.

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The way we once lived is now redundant. We need to reinvent ourselves

There will be no going back to ‘normal’. Our cherished concept of work is increasingly meaningless – the future belongs to those who understand the arts of life

The infantilising of the people by our leaders is horribly revealing of the English psyche. “Jam tomorrow and jam yesterday – but never jam today.” Only it is not jam in this case, it is life-saving personal protective equipment. I specify “English” because Nicola Sturgeon addresses her nation as grownups and Emmanuel Macron and Angela Merkel pay their people the same respect. Now, armed with the knowledge that our prime minister bunked off Cobra meetings as this crisis unfolded, we are being told nothing can really be decided until he comes back from his convalescence. So we are stuck with ministers in supply teacher mode.

Everything has changed and we need to prepare for the new normal. Lockdown isn’t ending any time soon. There is no simple choice between saving lives and saving the economy; the two are intertwined. There is no going back to BC: before corona. Some of us knew this from day one, others are still in denial. There is the unmistakable feeling that a monumental shift in how we live is coming, one way or another, a shift that has long been latent. Those of us in rich countries have been intent on pushing the climate emergency into the future, but now our money won’t save us. Our vulnerability just might. But this requires humility. The idea that Boris Johnson will “bounce back” into his job is as ludicrous as thinking the economy will “bounce back”.

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