Category Archives: Hospitality industry

European cities hope jet-setting Taylor Swift fans will splash the cash for Eras tour

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The superstar arrives in Europe next month – and Swifties, tourist boards and venues are already preparing

Tim Brown, 44, and his wife, Marcella, 34, may not consider themselves bona fide “Swifties”, but when it was announced last June that Taylor Swift would be visiting their corner of the globe this summer they could not resist joining the scramble for a pair of tickets.

A post-pandemic appetite for live music events has fuelled huge worldwide interest in the American singer-songwriter’s Eras tour, which surpassed in $1bn sales in November to become the highest-grossing series of concerts in history.

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London restaurant chain bans diners from using card payments to tip staff

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Ping Pong introduces 15% ‘brand charge’ months before new law will ensure workers get full share of tips

A London restaurant chain has banned customers from paying a tip by card and introduced a “brand” fee instead, just three months before new legislation makes it compulsory to give all tips to staff.

Ping Pong, which operates five dim sum outlets in the capital, said the new optional 15% charge would go towards “franchise fees and other brand-related expenditure”, and replace a 12.5% service charge, 90% of which went to staff.

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Desperate Egypt sells off historic hotels as it dives deeper into debt

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Amid biting austerity and rising inflation, the al-Sisi government is off-loading assets – some to a convicted murderer with Emirati cash

As dusk fell over the verdant grounds of the Marriott Mena House hotel, the reflection of the Great Pyramid of Giza grew darker in a pool built to reflect the last of the seven wonders of the world.

A band played a smooth jazz rendition of the Eagles’ Hotel California on the grassy lawns as guests assembled for dinner, while the staff attempted to project a sense of business as usual, despite the hotel’s recent acquisition by an infamous Egyptian real estate tycoon, Hisham Talaat Moustafa, and two powerful Emirati conglomerates.

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Tui investors vote to leave London Stock Exchange amid record results

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More than 98% of shareholders in Europe’s biggest travel operator vote to delist in favour of Germany

Tui, Europe’s biggest travel company, is abandoning the London Stock Exchange in favour of listing its shares solely in Germany.

A vote on Tuesday resulted in 98.35% of shareholders backing a company proposal to drop its UK listing, in what will be seen as the latest blow to London’s standing in international finance.

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Why Home Office visa plans will be ‘nail in the coffin’ for UK hospitality

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Rise in salary requirements will further fuel staff shortages in industry that relies on skilled migrant workers

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What do you call an Italian restaurant that doesn’t serve pizza?

During the 2022 Edinburgh fringe, Gusto’s restaurant in the city sounded like the punchline to one of the comedy festival’s jokes.

There’s a threshold at which it becomes impossible to make money, so you have to put prices up, which drives inflation, which flies in the face of what the government say they’re trying to do,” says Snell.

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Britons cut back on dining out and buying clothes, Barclays reveals

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Annual card spending report says consumers are prioritising travel and nights out and buying value-range groceries amid cost of living crisis

Hard-pressed consumers cut back on eating out and buying new clothes to prioritise spending on travel, entertainment and a visit to the pub over the past year, as soaring inflation and rising bills sharply curtailed the rate of spending growth.

Consumer card spending increased by 4.1% year-on-year in 2023, almost two-thirds lower than the 10.6% rise in 2022, as the sharp increase in the cost of living took its toll on households.

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Tasmanian pub posts job ad appealing to ‘alcoholics’ and those with ‘police record’

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Weldborough hotel, ‘desperate’ for staff, is swamped with applicants after unusual advertisement on its Facebook page

A rural pub in Tasmania has turned its struggle to employ staff into satire – and has found itself bombarded with applicants after posting an unusual job ad.

Weldborough hotel, which is based four hours out of Hobart, posted a job listing on its Facebook page. The job ad called for kitchen and front-of-house staff, and noted that it did not matter if applicants had a police record, drug habit or alcoholic problem as the hotel was “desperate”.

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Wetherspoon’s returns to profit for first time since Covid pandemic

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Cost of living crisis drives consumers to low-cost pub chain but company remains cautious

JD Wetherspoon has bounced back to profit for the first time since the start of the coronavirus pandemic three years ago, as budget-conscious consumers flocked to the low-cost pub chain amid the cost of living crisis.

Wetherspoon’s, which runs about 830 pubs across the UK and Ireland, reported a pre-tax profit of almost £43m in the year to 30 July.

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England fans to splash out on food, drink and TVs for Women’s World Cup final

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Supermarkets, pubs and advertisers the winners as supporters prepare for match against Spain

Supermarkets, pubs and TV advertisers are preparing to enjoy a bumper weekend as football fans rush to celebrate the Women’s World Cup final on Sunday morning.

As many as 13.7 million people are expected to tune in when the Lionesses take on Spain in the highly anticipated fixture in Australia – the first time a senior England football team has appeared in a World Cup final since 1966.

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Jamie and Jools Oliver pay themselves almost £7m in dividends

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Payout for 2022 up from £5.6m a year before, as income bounces back after collapse of UK restaurant empire

Jamie Oliver and his wife, Jools, have paid themselves £6.8m in dividends, up from £5.6m a year before, after a bounceback in television and restaurant income.

The celebrity chef, whose UK restaurant empire collapsed in 2019 with the loss of 1,000 jobs, has 70 restaurants around the world run by franchise partners and has sold 2m books spun out from last year’s TV series Jamie’s One-Pan Wonders.

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Thousands of hotel workers in LA area begin strike for better pay and benefits

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As the tourist season is taking off, workers walked off the job at more than 60 hotels for higher pay and better benefits

Thousands of hotel workers in southern California walked off the job on Sunday, as the Fourth of July extended holiday weekend begins, demanding higher pay and better benefits in what their union is calling the largest strike in its history.

Cooks, room attendants, dishwashers, servers, bellmen and front desk agents at hotels were picketing outside major hotels in Los Angeles and Orange counties just as the summer tourist season is ramping up.

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Liverpool predicted to get £40m Eurovision boost in visitor spending

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Extra 100,000 visitors expected amid £1bn lift for UK hospitality in May helped by coronation, bank holidays and Eurovision

Liverpool is likely to receive a £40m boost as tens of thousands of Eurovision fans descend on the city to celebrate the annual song contest next week.

Liverpool, which saw off Glasgow to be chosen as host after last year’s winners, Ukraine, were unable to hold the event amid Russia’s invasion, is expecting an influx of visitors.

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‘Like a vacuum cleaner running all day’: noisy nightlife making Spanish streets ‘uninhabitable’

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Tensions between residents and revellers have reached boiling point after loosening of serving restrictions during Covid

The sun has barely set when the music starts thumping on Madrid’s Calle Ponzano. As queues start to form outside the already heaving bars, the party spills out on to the pavement, leaving customers jostling for space with an ever-growing cacophony of smokers and passersby.

Lost in the fray is the brightly lettered message – pleading with punters to keep the noise down – from banners that flap from balconies above. It is a last ditch effort by those who have found themselves living on the frontline of a battle playing out across Spain as exhausted neighbours face off against raucous drinkers.

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Wetherspoon’s boss: hospitality holding off price rises could be ‘catastrophic’

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Tim Martin says Bank of England is right to ask firms to be mindful but advice should not be taken too literally

The boss of JD Wetherspoon has warned it could be “catastrophic” for pubs and restaurants to hold off raising prices as costs continue to soar, as the pub chain revealed that the “ferocious” impact of inflation has fuelled a dramatic increase in its bills.

Tim Martin said that Andrew Bailey, the governor of the Bank of England, was right to warn companies to be mindful of how much they put up prices to avoid continuing to fuel an inflationary cycle, after the headline annual rate unexpectedly rose to 10.4% last month.

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Manchester music venue due back in court to appeal noise abatement notice

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Owner of Night & Day is taking Manchester city council to court in hope it will drop notice served 18 months ago

Much-loved Manchester music venue Night & Day will be back in court this week appealing against a noise abatement notice brought by an adjacent flat.

The owner of the bar, a fixture of the city’s Northern Quarter for 30 years, is taking Manchester city council (MCC) to court in the hope it will drop the notice served 18 months ago.

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How retrofitting the UK’s old buildings can generate an extra £35bn in new money

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Heritage and property groups outline plan to boost energy efficiency at historical sites to create jobs, cut emissions and meet net-zero targets

Retrofitting the UK’s historicsl buildings, from Georgian townhouses to the mills and factories that kickstarted the Industrial Revolution, could generate £35bn of economic output a year, create jobs and play a crucial role in achieving climate targets, research has found.

Improving the energy efficiency of historical properties – those built before 1919 – could reduce carbon emissions from the UK’s buildings by 5% each year and make older homes warmer and cheaper to run, according to a report commissioned by the National Trust, Historic England and leading property organisations.

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Takeaways in poor parts of England more likely to fail on hygiene

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One in five takeaways in some areas of UK did not satisfactorily meet required standards, data shows

Takeaways in poorer parts of England are twice as likely to need improvement in food hygiene as those in wealthier areas, with as many as one in five in some parts of the UK falling below required standards, according to Guardian analysis.

Almost one in 10 takeaways in England’s poorest neighbourhoods did not satisfactorily comply with food hygiene standards, compared with just one in 24 in the richest, according to an analysis of almost 600,000 inspection reports at the beginning of December, 64,000 of them takeaways.

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Rail strikes ‘cost UK hospitality sector £1.5bn in December alone’

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Figure worse than predicted and head of industry body expects ‘more business failures’ in early 2023

The rail strikes have had a worse impact on the UK’s hospitality industry than expected – costing bars, pubs, restaurants and hotels £1.5bn in December alone – according to the head of the body representing the sector.

Kate Nicholls, the chief executive of UKHospitality, said this had contributed to a “perfect storm” for businesses battling high energy bills and a cost of living crisis, adding this meant “undoubtedly we will see more business failures” in the next three months.

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Harvester owner warns of inflation cost ‘headwinds’

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Pub and restaurant group Mitchells & Butlers lauds sales rise but warns of risks ahead

The All Bar One owner, Mitchells & Butlers, has lauded recent encouraging sales at the pub and restaurant group but warned that risks from rising food and energy costs lie ahead.

The hospitality chain, which also owns Toby Carvery and Harvester, told shareholders on Wednesday that like-for-like sales had increased by 6.5% since the end of its latest financial year in late September.

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Restaurant faces $1m fine for allegedly shortchanging young staff in Australia-first wage theft case

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Under Victoria’s wage theft laws the Macedon Lounge owner could be jailed if found guilty

A Victorian restaurant faces a potential fine of more than $1m and jail time for its owner, in an Australian-first wage theft case brought over allegations it underpaid workers by thousands of dollars.

The Wage Inspectorate Victoria has deployed the first criminal wage theft charges in Australia, filing a combined 94 against the Macedon Lounge, north-west of Melbourne, and its “officer”.

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