Travel website Booking.com leaves hoteliers thousands of dollars out of pocket

As the website boasts about increased revenue, some partners say they have not been paid for months

Travel website Booking.com has left many hotel operators and other partners across the globe thousands of dollars out of pocket for months on end, blaming the lack of payment on a “technical issue”.

The issue is widespread in Thailand, Indonesia and Europe among hoteliers who are venting their frustrations in Facebook groups as rumours swirl about the cause of the failure to pay.

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Gatwick restricts flight numbers for week amid air traffic control problems

Airport will share 164 cancellations between airlines until Sunday as it seeks to avoid diversions

Thousands of passengers flying to and from Gatwick this week will have their flights cancelled after the airport announced a cap on movements because of a shortage of staff in air traffic control.

Gatwick imposed an immediate cap on Monday of 800 flights taking off or landing a day.

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‘They do my head in’: tour guides call for loudspeaker ban at London attractions

Official tour leaders complain that freelance guides with large groups and voice amplifiers are making their job impossible

They’re changing the guard at Buckingham Palace – but these days Christopher Robin would have trouble making out anything Alice says to him. Official Blue Badge guides working in London say a new wave of freelance tour guides at major tourist sights are deafening them and their guests by using megaphones and portable voice amplifiers.

The Institute for Tourist Guiding (ITG) says its members are increasingly concerned about the unofficial guides who have begun operating this summer around Buckingham Palace, the Tower of London and the Houses of Parliament.

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Owners of New Zealand volcano that fatally erupted deny responsibility for visitor safety

White Island/Whakaari volcano exploded in 2019, prompting debate over natural hazard tourism

The landowners of a New Zealand volcano that fatally erupted in 2019 have rejected arguments from the country’s workplace safety regulator that they ultimately managed and controlled activities on the island and bore legal responsibility for whether visitors to it were safe.

When White Island/Whakaari exploded on 9 December 2019, 22 people were killed – 17 of them Australians – with 25 others injured. It prompted renewed debate about controls for natural hazard tourism in New Zealand.

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Qatar Airways chief says Australia’s decision to block flights ‘very unfair’ after pandemic support

Akbar Al Baker says request for more flights into Australia was ‘legitimate’ at a time the airline was ‘so supportive of Australia’

Qatar Airways says the Australian government’s decision to block its request for extra flights was “very unfair” given the airline’s support for Australians during the pandemic.

The airline’s bid to fly an extra 21 services into Australia’s major airports was rejected with ministers citing a range of reasons including it being contrary to the national interest.

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After Morocco’s devastating earthquake, the tourism industry rallies round

Travel and tour operators are getting involved in the country’s relief effort, knowing how vital tourism is to its economy

“My family is safe,” our tour guide Sara Chakir said as we huddled in the streets outside Fez’s medina, waiting for aftershocks until the early hours. Morocco’s 6.8 magnitude earthquake had struck last Friday, 350 miles away in the Al Haouz region of the High Atlas mountains at just after 11pm. It was enough to send our riad swaying, but there was no apparent damage to people or place. It was only in the morning that the scale of destruction elsewhere was clear. Another tour guide, Hossain ait Mhand, said: “My family is fine, but others in their town are not so lucky – homes have been flattened.”

I was on my way to a conference in Marrakech, about 40 miles north of where the earthquake was centred, but detoured home. Those already in the city saw blood bank queues snaking around the streets after a government call out. Marrakech’s medina experienced damage, and 50 people were reported to have died there. Tourists trickled out of the city.

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Flights cancelled at Gatwick after short-notice staff absences

Temporary air traffic control restrictions led to 22 flights being cancelled and others diverted

Flights have been cancelled, delayed and rerouted at Gatwick due to short-notice staff absences in the air traffic control team, the airport has said.

The transport hub in West Sussex has apologised to those affected by the temporary air traffic control restrictions enforced on Thursday evening which led to 22 flights being cancelled.

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Charges brought against Greek ferry crew over death of passenger pushed into sea

One crewmember accused of homicide with possible intent and two more with complicity over drowning of Antonis Kargiotis

A Greek prosecutor has brought criminal charges against an island ferry captain and three of his crew over the death of a passenger who was pushed into the sea as he tried to reboard the departing vessel in the country’s main port of Piraeus.

One crewmember was charged with homicide with possible intent, and the other two with complicity, while the captain was charged with severe breaches of shipping regulations, state-run ERT television reported.

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Night train between Berlin and Paris to return after nine years

Austrian rail operator ÖBB says service will resume partly in December and daily from October 2024

A night train linking Berlin and Paris will return in December, nine years after the service was cancelled, the Austrian rail operator ÖBB has announced.

ÖBB has been a pioneer in bringing back night trains as Europeans look for low-carbon travel options.

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Venice to trial €5 ticketing system for day visitors from 2024

Authorities want to cut number of tourists as Unesco considers putting Italian city on heritage danger list

Venice will trial a ticketing system from spring next year, with day visitors charged €5 to enter the Italian city’s historic centre in an attempt to reduce tourist numbers.

The city’s council executive backed the move on Tuesday, just weeks after Unesco recommended Venice be added to its list of world heritage sites in danger, in part due to the impact of mass tourism.

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Gatwick passenger numbers soar as strikes hit flight punctuality

Demand for travel results in 41% rise but air traffic control industrial action across Europe affects timings

Passenger numbers at Gatwick airport soared to 19 million during the first six months of the year, according to its operator, although air traffic control strikes across Europe contributed to an increase in delayed departures and landings.

Demand for travel resulted in 41% more passengers travelling through the airport between January and June compared with 2022 – when Covid restrictions were still in place – Gatwick said as it released half-year results.

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Air passengers face further delays after UK air traffic control failure

Transport minister rules out cyber-attack after hundreds of flights to and from the UK cancelled

Flight passengers will be affected by UK air traffic control failures for days, the transport secretary has warned as he urged airlines to step up and fulfil their responsibilities to passengers.

Speaking on BBC Radio 4’s Today programme, Mark Harper said National Air Traffic Services (Nats), which provides the air traffic control systems in the UK, had apologised for the disruption, adding: “I’d like to add my apology to that.”

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Issue with UK air traffic control system ‘identified and remedied’ but thousands still face major delays after fault – as it happened

National air traffic services say they have fixed the issue that has caused a network-wide failure but significant flights backlog remains

Here are some photos from Heathrow airport after a network failure caused issues with UK air traffic control, leading to major delays.

The Liberal Democrats have said the prime minister should call a Cobra meeting after a technical fault hit air traffic control in the UK.

Rishi Sunak and his ministers need to get a grip on this issue urgently and hold a Cobra meeting.

Millions of holidaymakers could be facing huge disruption in the coming days due to this fault and we can’t risk this government being missing in action yet again.

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Weekend winds expected to disrupt UK ferry and train travel

Gusts of up to 65mph forecast to hit English and Welsh coasts on Saturday along with prolonged rain

Ferry and rail passengers have been warned of cancellations and delays as gusts of up to 65mph (105km/h) are forecast to batter the English and Welsh coasts at the weekend.

The Met Office issued a yellow weather warning for wind in parts of England and Wales from 6am on Saturday until 9pm the same day, and prolonged rain was forecast.

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Why English Heritage is encouraging adults to dress up

Research shows our imaginations grow richer with age so the charity is giving grownups a chance to have fun

Parents are used to watching their children eagerly dress up as a knight or a gladiator before going bananas when they visit castles, forts and stately homes.

But English Heritage believes adults will also get more out of visiting their sites if they leave their inhibitions aside and don a Roman toga or medieval chainmail for the day.

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‘We shouldn’t be here’: British tourists tell of nightmare in Rhodes fires

Travel company Tui criticised for still flying holidaymakers out to Greek island on Saturday night

British tourists said they had been left in “a living nightmare” after wildfires caused the emergency evacuation of 19,000 people on the Greek island of Rhodes.

More than 3,000 people were rescued from beaches and another 16,000 taken to safety on land as flames intensified in the south-eastern region of the island on Saturday.

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Three-hour delays at Dover as bad weather and train strikes hit summer getaway

Saturday expected to be busiest day for travel this year as millions take to UK’s roads, airports and ports

Holidaymakers face delays of up to three hours at the Port of Dover as poor weather and train strikes hit Britain’s summer getaway.

Saturday is predicted to be the year’s busiest day for travel after schools in England and Wales broke up for the six-week summer holiday. Abta, the travel association, said more than 2 million UK holidaymakers will head overseas this weekend.

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Heathrow failed to meet minimum accessibility standards, CAA report finds

Airport only one to be rated as ‘poor’ and ‘needs improvement’ over all four quarters in year to March

Heathrow failed to meet the minimum accessibility standards for disabled passengers in the year to March, the sector’s regulator has said.

The airport was the only one in the UK to be rated as “poor” and “needs improvement” by the Civil Aviation Authority (CAA) over all four quarters in the period, according to the report.

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‘A huge market going untapped’: lack of visitors worries Wales

Country does not seem to get its fair share of tourists or money, despite so much spectacular mountain scenery and coastline

Any summer’s day on top of Yr Wyddfa you may be forgiven for thinking all is well with Welsh tourism. People are queuing to touch the summit cairn, the cafe is rammed and the railway fully booked.

But the Welsh affairs committee at Westminster this week voiced serious concerns. It pointed out that in 2019, international visitors spent about £515m in Wales, less than 2% of the £28bn they spent in the UK overall. Closer scrutiny revealed other worrying signs: in 2022, there were almost 2.8bn day trips taken by British residents but only 6% happened in Wales, and on those visits people spent less than elsewhere in Britain.

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In a first, Colorado names hiking trail after Black guide and outdoorsman

Dedication of the 3-mile loop to Winston Walker comes after a push to make national parks more inclusive

As a nature loving little girl, Jessica Newton never understood why the faces on information boards in the state and national parks she visited looked nothing like her.

“My parents would take me to these places and the platforms would tell you about a trail, or a person, but I’d never see anyone that looks remotely close to my color,” she said.

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