Former chief executive of the Post Office says she does not think there was a conspiracy but that mistakes were made

• Key questions Paula Vennells must answer

Paula Vennells has made an opening statement at the Post Office Horizon IT inquiry where she apologised to the victims of the scandal and offered to stand outside the old Post Office of one of the victims with them to explain to people what happened and what they went through. She said she had been deeply affected by victim impact statements heard by the inquiry.

She said:

I would just like to say, and I’m grateful for the opportunity to do this, how sorry I am for all that subpostmasters and their families and others who suffered as a result of all of the matters that the inquiry has been looking into for so long.

I followed and listened to all of the human impact statements, and I was very affected by them. I remember listening to one subpostmaster whose name I noted, who said that he would like somebody to go and stand outside his old Post Office with him so he could tell them exactly what he’d been through. I would do that.