Category Archives: Consumer affairs

Stop pushing heat pumps or face major backlash, green energy magnate tells Labour

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Party donor Dale Vince warns that urging homeowners to switch to clean-power technology risks political storm bigger than Ulez

The government risks a huge political backlash if it keeps pushing the public to install heat pumps to replace their boilers, one of Britain’s leading green entrepreneurs has warned.

Dale Vince, a major Labour donor and renewable energy advocate, called on Keir Starmer to rethink national programmes, championed by Boris Johnson, pushing the technology. Vince argued that Whitehall should explore alternatives to the devices, which he said were expensive, caused serious disruption and could end up increasing energy bills for some people.

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Unresolved water complaints in England and Wales rise to near-decade high

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Customer disputes over sewage spills, billing mistakes and water meters soar in past year

The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third to the highest level in nearly a decade.

There was a 29% increase in 2023-24 in cases escalated to the Consumer Council for Water (CCW) by households that failed to achieve a resolution from their supplier, the watchdog said.

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Martin Lewis says energy price cap is a ‘pants cap’

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Consumer champion urges consumers to head to a price comparison website to find a cheaper deal

The consumer champion Martin Lewis has said that the energy price cap should be called the energy “pants cap” because there are much cheaper energy deals available.

The cap is adjusted every quarter by Ofgem, the energy regulator for Great Britain, and imposes a maximum on how much suppliers can charge customers for each unit of gas and electricity. On Tuesday it increased by nearly £150 to the equivalent of £1,717 a year for an average dual-fuel household paying by direct debit.

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Winter fuel cut savings will be far less than Reeves expected, new analysis finds

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A surge in claims for pension credit will make thousands more people eligible for the payments and other benefits

Rachel Reeves has been warned that her cut to pensioner winter fuel payments risks saving hundreds of millions less than anticipated, in a new blow to her attempts to close the hole in Britain’s finances.

The chancellor and her Treasury team are already re-examining parts of a plan to crack down on non-dom tax status over concerns that it may not raise any money.

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Winter fuel: thousands more could lose benefit if it becomes means tested, data suggests

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A further 175,000 pensioners are likely to stop receiving allowance under such plans, official figures show

A further 175,000 pensioners could lose the winter fuel allowance if the benefit becomes means tested, data suggests.

About 11.6 million people in the UK received the benefit last winter, an increase of 214,000 on the previous year, according to figures released on Tuesday by the Department for Work and Pensions (DWP). The overwhelming majority are to have this removed this winter under plans announced by the Labour government to cut spending on the benefit.

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Australians pay more than anyone in the world to sell their homes online

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Prices at the News Corp-controlled realestate.com.au can be as high as $4,000 for a single listing, prompting complaints from vendors, agents and industry disruptors

Australians are paying the most expensive advertising fees in the world to sell their homes online as a result of the market dominance of realestate.com.au and Domain, with the cost rising to as much as $4,000 for an inner-city listing.

The dominance of the News Corp-controlled realestate.com.au has prompted more than a dozen complaints to Australia’s competition watchdog, the Australian Consumer and Competition Commission, over the past decade from agents and industry disruptors, Guardian Australia can reveal.

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Airport parking: £100 fines in Bristol ‘could be unenforceable’

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Eagle-eyed reader and consumer solicitor say local bylaws are key to question of enforcement

Are private fines sent by Bristol airport’s contractor to motorists who pick up passengers outside its designated, paid-for, drop-off and pickup zone unenforceable?

It looks as though they may be, if an eagle-eyed Guardian reader and a leading consumer solicitor are correctly interpreting the bylaws that govern the airport.

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Winter fuel allowance cut: who voted for this? – Politics Weekly UK

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The government saw off a rebellion over its plans to cut winter fuel allowance this week. John Harris speaks to Caroline Abrahams from Age UK about what this winter will look like for millions of pensioners losing out. Plus, he talks to columnist Rafael Behr about whether the technocrats (Starmer and Reeves) are taking the Labour party in the wrong direction

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Asos to charge shoppers who regularly return large amounts of goods

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Online fashion retailer writes to some customers to say they face £3.95 fee unless they keep up to £40 of order

Asos is to start charging UK shoppers who frequently return large amounts of goods a fee of £3.95 to send items back unless they keep up to £40 worth of their order.

The online fashion retailer, which until now has made free returns of unused items within 14 days an important part of its offer in Britain, has written to some shoppers saying it has updated its “fair use” policy for orders made from 8 October.

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Watchdog to investigate Ticketmaster over Oasis ticket sales

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Competition and Markets Authority to look at how ‘dynamic pricing’ may have been used to increase prices

The competition watchdog has launched an investigation into the Oasis ticket sales fiasco.

The Competition and Markets Authority (CMA) will investigate Ticketmaster’s handling of sales for the band’s forthcoming tour, including how “dynamic pricing” may have been used to adjust the price.

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European Commission to examine Ticketmaster’s ‘dynamic pricing’

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Review follows UK competition watchdog’s announcement of ‘urgent review’ into Oasis concert tickets fiasco

Ticketmaster’s ability to raise the price of concert tickets based on demand is being scrutinised by the European Commission, the Guardian has learned, as the UK’s competition watchdog launches an “urgent review” into the Oasis concerts fiasco.

The US-owned ticketing giant has been told it may have breached laws in the UK and Europe for inflating the price of some Oasis tickets from £135 to £350, leaving many fans devastated.

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Branded UK school uniforms cost more than double high-street prices, analysis reveals

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The Children’s Society urges schools and government to ensure ‘undue financial strain’ is not placed on families

Parents are routinely paying more than double the price for branded school uniforms compared with similar items offered by supermarkets and high-street stores, an analysis by the Observer reveals.

Despite government guidance to reduce costs, the analysis shows that parents who are required by state schools to buy clothing featuring official school logos are still paying significantly more than for unbranded blazers, jumpers, ties and sports kit.

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Thames Water lobbied Whitehall to press Ofwat on allowing higher bills

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Exclusive: Debt-ridden company also warned officials of ‘chilling effect’ of any renationalisation

Thames Water has lobbied the government to intervene with the regulator to allow it to charge far higher bills, the Guardian can reveal.

Advisers and board members of the beleaguered water company are understood to have met Whitehall officials in recent weeks to say that allowing it to be temporarily renationalised would have a “chilling effect” on the entire UK’s appeal to international investors, sources familiar with the discussions told the Guardian.

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Support planned for UK households struggling with winter energy bills

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Government discusses measures after criticism over cuts to winter fuel payments

Ministers have committed to help households struggling with their gas and electricity bills this winter after energy industry bosses warned that consumer debt had climbed to more than £3bn.

With Labour under fire for scrapping universal winter fuel payments to pensioners, ministers met energy industry bosses on Wednesday to discuss ways of supporting struggling households through the coming colder months.

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Thames Water says without steep bill increase it’s ‘neither financeable nor investible’

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Debt-laden company tells Ofwat if it cannot charge customers 59% more, it ‘would prevent company turnaround and recovery’

Thames Water has said it will be unable to recover from its funding crisis if it is blocked from charging customers significantly more, as it proposed to pile an extra £228 a year on to household bills.

The debt-laden company said the increase to bills that has been proposed by the industry regulator, Ofwat, leaves its activities “neither financeable nor investible”.

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Keir Starmer warns of tough times ahead to fix ‘Tory ruins’

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Labour leader tells working people rot left by Conservatives is so much worse than imagined and improvement won’t happen overnight

British people will have to endure even worse economic and social ­pressures in the months to come as the Labour government takes “unpopular decisions” to rebuild the country from “rubble and ruin” left by the Tories, Keir Starmer will warn this week.

With the prime minister under mounting pressure from within his own party to help people struggling with rising fuel payments and millions of families in poverty, Starmer will strike a defiant note against those demanding U-turns from his ministers, saying “tough choices” will have to be made before any recovery is possible.

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Millions facing ‘cruel winter’ without fuel payments, Labour MPs warn

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Backbenchers say end to support schemes would be ‘wrong measure’ that ignores struggle of poorest households

• Which benefits are available to vulnerable people?

Millions of vulnerable people face a “cruel winter” owing to a combination of rising energy costs and government cuts to welfare schemes, Labour MPs and campaigners have warned, as Keir Starmer comes under pressure to extend key financial support programmes.

Labour backbenchers are calling on the prime minister to reverse or mitigate the government’s decision to end winter fuel payments for millions of pensioners and to extend the household support fund (HSF), which is due to run out in September.

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Average annual energy bill to rise by 9.5% to £1,717 in Great Britain from October

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Campaigners fear increase by £149 in energy price cap by Ofgem will put more pressure on households

Households will begin the run-up to winter with a sharp increase in their energy bills after the industry regulator increased its cap on energy prices by 9.5% from October.

Under the new price cap, the average annual energy bill will rise to £1,717 a year for gas and electricity, up £149 from its current level of £1,568, which has been in place since July.

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Ten states join lawsuit against Live Nation and seek triple damages

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Concert giant of monopolistically inflating ticket prices and hurting artists in suit now including 26 states and DC

Attorneys general from about two dozen US states are going after three times the monetary damages originally sought against Live Nation Entertainment and its ticket-selling unit, Ticketmaster. In an updated version of a lawsuit first filed in May, the states allege the concert giant monopolized markets across its industry.

The attorneys general had sought damages under state law in the initial version of the lawsuit. By adding claims under the federal anti-monopoly law, states can seek three times the monetary damages, a penalty for especially egregious conduct known as treble damages.

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Asic taking down average of 20 scam websites a day

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Crypto scams accounted for 615 takedowns, the regulator says, as total number exceeds 7,300 in 12 months

More than 7,300 websites have been taken down in the first year of operation of the Australian Securities and Investment Commission’s service targeting investment scams, the regulator has revealed.

Since the beginning of the program in July 2023, Asic said it had shut down thousands of scam websites that offer fake investment trading platforms and cryptocurrency investments that are often spread online through social media containing false celebrity endorsements.

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