South East Water paid £2.25m to shareholders despite £18m losses

Cost of debt rises for firm that left thousands of customers without running water in summer

South East Water, which left thousands of customers without running water this summer, has paid out dividends of £2.25m over six months while overseeing increased losses of £18.1m before tax.

The water company, which serves customers in Kent, Sussex, Berkshire and Surrey, made the payout to shareholders despite facing huge rises in the costs of its £1.4bn debt mountain, its half-year report showed on Thursday. In the six months to 30 September, the cost of serving the debt rose by £7.4m to £54.8m, as inflation and higher interest rates bit.

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Millions will struggle to heat homes this Christmas, says UK’s National Debtline

About 2.7m will have to choose between buying food or presents as cost of living crisis bites

Millions of people will have to make stark financial choices this Christmas including choosing between buying food or presents and be unable to afford to keep their homes warm through the festive season, according to new research by National Debtline.

About 6.5 million people will struggle to heat their homes sufficiently this festive season, while 2.7 million will have to choose between buying food or presents, highlighting the drastic impact the cost of living crisis continues to have on household budgets.

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London borough of Richmond is ‘happiest place to live in Great Britain’

Access to huge parks, restaurants and transport links plus a Ted Lasso-factor lead area to top Rightmove’s ‘happy at home’ index

It is home to London’s largest royal park as well as big-hitting tourist attractions such as Kew Gardens and Hampton Court Palace, and has more recently become a place of pilgrimage for fans of the hit TV comedy Ted Lasso. Now, the borough of Richmond upon Thames in south-west London has been named “the happiest place to live” in Great Britain.

It received the accolade from property website Rightmove, which runs a “happy at home” index – now in its 12th year – where it asks residents how they feel about their area based on 13 “happiness factors”.

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UK ad watchdog to crack down on ‘biodegradable’ and ‘recyclable’ claims

Consumers left angry and dismayed when they found out the truth about these terms, says Advertising Standards Authority study

Plastic bottles, takeaway cups and food packaging that could take an unlimited amount of time to break down are being advertised as “biodegradable”, with the advertising regulator calling for more clarity on such claims from businesses.

British consumers believe they are making green choices while disposing of waste when they are often not, according to a new report. The study, from the Advertising Standards Authority (ASA), based on extensive interviews with consumers, found widespread misunderstandings around common terms such as “biodegradable”, “compostable” and “recyclable”, leaving participants angry when they discovered what they meant.

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UK house prices rise for third straight month as mortgage rates fall

Nationwide says average property price was £258,557 in November, £5,231 down on same month last year

UK house prices rose for a third consecutive month in November as the market responded to hopes that mortgage rate costs had peaked.

Nationwide, the UK’s biggest building society, said prices rose 0.2% month on month in November, after a 0.9% rise in October and a 0.1% rise in September. Economists polled by Reuters had forecast a 0.4% fall in prices in November.

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One in four adults in UK to buy now, pay later for Christmas, study shows

Citizens Advice warns such credit schemes risk delivering ‘knockout blow’ to household finances

More than a quarter of adults in the UK will use buy now, pay later to help with festive spending, research suggests, with the proportion rising to more than half of parents with young children.

The survey for Citizens Advice also found 11% of respondents used such credit schemes to pay for groceries, a proportion that rose to 35% for regular BNPL users.

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How Labour’s plan for ‘fair pay deals’ looks to solve UK social care crisis

Underfunded, overstretched sector to become testing ground for battle against low pay but critics say policy is weak and vague

“My sister is a care worker. She was a care worker during the pandemic. Fourteen-hour shifts, often overnight. Unimaginable pressure. And the reward? A struggle every week – and I mean every week – just to make ends meet.”

So spoke Keir Starmer last month, drawing on experience close to home in his party conference speech to underline his determination to overhaul the cash-strapped social care sector.

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Ukraine war has marked a turning point in Europe’s gas consumption, says IEA

Global energy watchdog says Russia cutting supplies has prompted efficiency upgrades and move to heat pumps

The Ukraine crisis has marked a turning point for Europe’s gas consumption, which is expected to fall again this year as homes and firms embrace efficiency upgrades and heat pumps, according to the global energy watchdog.

A report from the International Energy Agency found that the continent’s developed economies reduced their gas use by 15% in 2022 after Russia cut off flows after its invasion.

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No bounce for the Tories after tax-cutting budget, poll shows

Opinium poll for the Observer reveals the public is unimpressed with Jeremy Hunt’s attempt to woo them by trimming national insurance

Rishi Sunak has received no poll bounce after cutting taxes in last week’s autumn statement, according to the latest Opinium poll for the Observer.

Following a week in which the chancellor, Jeremy Hunt, described a reduction in national insurance as “the biggest tax cut on work since the 1980s” Labour’s lead has increased to 16 percentage points over the Tories.

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Thousands of HSBC customers in UK unable to access online banking services

Consumers report problems using bank’s app on one of the busiest shopping days of year, Black Friday

Thousands of HSBC customers reported they were unable to access its online and mobile banking services on one of the busiest online shopping days of the year – Black Friday.

More than 4,000 customers said they could not access their accounts via the HSBC app on Friday, according to Downdetector, which tracks and collates website outages and complaints.

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Energy bills in Great Britain to rise by 5% from January as cap hits £1,928

Ofgem increases minimum price for energy suppliers to charge customers after rise in global gas prices

Households will begin the new year with a 5% increase in energy bills after the regulator raised the price cap to an average of £1,928 a year for the typical gas and electricity bill.

Ofgem raised the maximum price that energy suppliers can charge their customers from £1,834 a year for the typical household between October to December, after a rise in global gas market prices after the start of the Israel-Hamas war last month.

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Gender pay gap for UK women aged 40 and over ‘will not close till they are pensioners’

Equal Pay Day report from Fawcett Society blames lack of flexible working in well-paid high-quality jobs

UK women aged 40 and older will not experience the closure of the gender pay gap until after they reach state pension age, according to a report by the Fawcett Society.

The Equal Pay Day 2023 report, “Making flexible working the default”, found that on average working women take home £574 a month less than men – or £6,888 a year.

Forty per cent of unemployed women said access to flexible work would enable them to take on paid work. Almost a third of unemployed men said the same.

Women were significantly more likely to report working part-time (27%) compared with men (14%).

About 77% of women agreed that they would be more likely to apply for a job that advertised flexible working options.

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Autumn statement: Jeremy Hunt looks to cut UK taxes and ‘turbo-charge growth’

Amid less gloomy OBR forecasts the chancellor is expected to take first steps towards cutting personal taxes

Jeremy Hunt will announce 110 measures to boost Britain’s stagnant economy and bow to demands from anxious Tory MPs for tax cuts when he delivers his second autumn statement on Wednesday.

In one of the last set-piece economic events before the general election, the chancellor will pledge to “turbo charge” growth while taking the first steps to cut personal taxes after recent sharp increases.

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UK needs more lab space if it wants to be science superpower, ministers told

Leading property firms also call for more tax breaks and improved transport links to hubs ahead of autumn statement

The UK needs to build more laboratory space, improve transport links and offer more tax breaks to achieve Rishi Sunak’s ambition of becoming a science superpower, two leading property firms have argued ahead of the autumn statement.

Demand for laboratories in the UK is growing fast, with lab vacancy rates of just 1% in Cambridge and London, and 7% in Oxford, according to a report by British Land, one of Britain’s biggest property developers, and the upmarket estate agency and advisory firm Savills.

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Jeremy Hunt faces red wall revolt if he delivers ‘a budget for the rich’

The chancellor’s potential inheritance tax cut in Wednesday’s budget would aid millionaires amid a cost of living crisis

Jeremy Hunt faces a backlash from “red wall” Tory MPs if he uses a fiscal windfall of up to £20bn to deliver tax cuts for the rich rather than to help ordinary families with the cost of living, the Observer has been told.

The chancellor and Rishi Sunak are this weekend finalising an autumn statement on Wednesday that could include a major reduction in inheritance tax – four-fifths of which would benefit those with more than £1m at their death, according to a new report from the Institute for Fiscal Studies (IFS). Each person with more than £1m would receive an average tax cut of £180,000, the IFS states.

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UK savers urged to act quickly for best returns as rates drop

NS&I, Shawbrook and Tandem among providers to make reductions amid flurry of such moves

Savers have been urged to act quickly if they want to get the best returns on their money after a flurry of interest rate cuts on top-paying accounts.

This week NS&I reduced the rate it offers on its three-year green bonds from 5.7% to 3.95%, while Shawbrook, Tandem and Ford Money were among other providers making cuts.

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Average UK house sale price suffers first annual fall for 11 years

ONS says average price dropped 0.1% year on year in September, with those in London decreasing 1.1%

The average price of a home in the UK dropped by 0.1% in the year to September, official figures show – the first annual fall for more than a decade.

The Office for National Statistics (ONS) figures, which are based on completed sales, have shown annual price inflation slowing since July 2022, when the headline rate stood at 13.8%.

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Millions of UK households forced to unplug fridge to cope with rising bills

Families resorting to ‘desperate measures’ and struggling with ‘frightening’ level of hardship amid cost of living crisis

About 2m UK households have been forced to turn off their fridge or freezer to save money as they continue to struggle with what poverty campaigners called a “frightening” level of hardship.

Nearly half of those households said that since May they had to disconnect their fridge or freezer for the first time, a sign the cost of living crisis was still hurting low-income families, according to the Joseph Rowntree Foundation (JRF) charity.

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Energy efficiency scheme for cold homes going at a glacial pace, says Labour

Government’s Energy Company Obligation has managed to upgrade only 65,000 homes since April 2022, figures show

Labour has attacked the Conservatives over the speed of government efforts to upgrade Britain’s draughty housing stock, as analysis showed a leading household energy efficiency initiative was proceeding at what the party called a “glacial pace”.

Just 65,000 homes have been upgraded under the government’s Energy Company Obligation (Eco) scheme since it was relaunched in April last year, according to analysis of statistics released by the Department for Energy Security and Net Zero (DESNZ).

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UK housing market is past its ‘peak pain’, declares Savills

Upmarket estate agent says prices will start to bottom out in 2024 as interest rates fall and will return to growth in 2025

Britain’s housing market is past “peak pain” and prices look likely to bottom out by next summer, according to the estate agency Savills.

The average UK house price is projected to fall by 3% in 2024, after a 4% drop this year, the upmarket estate agent and property advisory firm said in its five-year outlook.

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