Category Archives: Consumer affairs

UK shoppers face more identity checks when buying online

Posted on by

Two-factor authentication is designed to reduce the £376m lost to fraud in 2020

Online shoppers in the UK face more identification checks when paying for purchases on the internet from Monday, as new rules to clamp down on fraud come into force.

The new Strong Customer Authentication (SCA) requirements will change the way people confirm their identity when using their debit or credit cards to make online purchases, and are expected to lead to more card payments being declined. It is the biggest change to card payments since chip and pin was rolled out 16 years ago, and is designed to reduce the £376m lost to online fraud in 2020.

Continue reading...

Cash’s reign fades as Covid accelerates high street switch to card-only

Posted on by

The trend towards cashless is creeping into food outlets

Popular restaurant chains which stopped taking cash during the pandemic have turned their backs on it long-term in the latest sign of Britain’s shift towards going cash-free.

Prezzo, Itsu and Côte Brasserie are on a growing list of restaurants that have gone card-only for good, citing reduced costs, quicker customer service and claims of improved hygiene.

Continue reading...

Energy crisis: UK could learn from Fukushima response, MPs told

Posted on by

Japanese measures including turning down the heating and slower trains could ease pressure on British households, say experts

Britain could learn from Japan’s response to the Fukushima nuclear plant disaster by reducing energy consumption to deal with soaring global gas prices after the Russian invasion of Ukraine, academics have said.

Suggesting a coordinated response to record gas prices could help ease the pressure on households, experts told MPs on the Commons business committee that steps to reduce national demand for gas-fired power next winter could be deployed.

Continue reading...

‘They took my world’: fashion giant Shein accused of art theft

Posted on by

Artists say firm with murky ethical record is stealing their designs

Vanessa Bowman paints the world around her: the 19th-century village church, her back garden, the leaves on the trees in the fields where she walks her dog.

Once she has chosen a scene from her rural Dorset idyll, she puts brush to canvas, sometimes poring over the details for days in her studio.

Continue reading...

Irish homeowners hit by mica building scandal welcome report

Posted on by

Figures better reflect cost of repairing houses made using defective blocks, say campaigners

Figures showing the true cost of rebuilding houses built with defective blocks that “crumble like Weetabix” could end the “torture” for thousands of homeowners hit by the Mica building scandal in Ireland, campaigners have said.

They have given a cautious welcome to a government-commissioned report that they say more accurately reflects rebuilding costs. If adopted by the government as expected, it would significantly increase the €2.2bn (£1.8bn) compensation scheme unveiled last December.

Continue reading...

Fitbit recalls 1.7m Ionic smartwatches because of ‘burn hazard’

Posted on by

Reports of fitness watch’s lithium-ion battery overheating leads to warning from US safety commission

The fitness-tracking device maker Fitbit is recalling 1.7m of its Ionic smartwatches after reports of the battery overheating and burning some users.

The company, which was acquired by Google in 2021, had sold about 1m of the model in the US and nearly 700,000 internationally.

Continue reading...

Ready, steady, glow: 10 reader tips to keep you warm at home

Posted on by

Feeling the chill? Get knitting, or make some soup, or tackle the dirty dishes, or …

Use natural materials to knit yourself a jumper – they are better for the planet and keep you warmer than artificial yarns. The beauty and benefits start almost as soon as you cast on, since the growing garment on your knees keeps you warm long before it’s ready to wear. Win-win! Carol Brook, West Yorkshire

Continue reading...

Buy now, pay later grocery schemes are a ‘debt trap’ for struggling families

Posted on by

UK regulators say the latest surge in interest-free credit does not offer enough protection for those who are slipping into debit

Families hit by the cost-of-living crisis are being targeted by credit firms offering “buy now, pay later” deals on weekly groceries, pet food and hot drinks.

Shoppers are urged to spread their payments for staple foods and treats to help cope with “these difficult times”. One promotion states: “Regardless of your credit rating, we will offer you a tonne of credit to do your shopping with.”

Continue reading...

Global surge in electricity use could bring three more years of price rises

Posted on by

International Energy Agency says pollution from power generation will worsen until alternatives are found

The global surge in demand for energy could spark another three years of market volatility and record power plant pollution unless countries make major changes to how they generate electricity, the world’s energy watchdog has warned.

The International Energy Agency recorded the steepest ever increase in electricity demand last year, which triggered blackouts in major economies and led to historic energy price highs and record emissions.

Continue reading...

‘It felt like losing a husband’: the fraudsters breaking hearts – and emptying bank accounts

Posted on by

Romance scams robbed Britons of nearly £100m last year. Thanks to online dating and the pandemic, these cruel crimes are more sophisticated and prevalent than ever

In February 2019, Anna, a finance professional in her 50s, joined the dating website Zoosk. She had been single for four years, recovering from an incredibly difficult, abusive marriage. “I was finally ready to meet someone,” she says.

So, when she met Andrew, a handsome Bulgarian food importer living in London, she was thrilled. The pair were soon spending hours talking on the phone each day. Anna was smitten. “He showered me with love and affection,” she says. “If you imagine candy floss, I was the stick and he was the sugar wrapped around me. I felt as though I was floating.”

Continue reading...

Do smart supermarkets herald the end of shopping as we know it?

Posted on by

A new breed of supermarkets means the days of queues, checkouts and shoplifting are numbered. But what else will we lose when no-transaction shopping becomes the norm?

Welcome to the supermarkets of the future. They may look and feel like the supermarkets we are all used to – and stock the same bread, butter and bananas – but these shops are now fitted out with more than £1m of the latest technology that their bosses promise will put an end to our biggest frustration (queueing) and our most persistent crime (shoplifting).

Jill French, a legal secretary in her 30s, wearing a sharp navy suit and matching beret, has just left a Tesco Express on London’s Holborn Viaduct empty-handed. It’s coming up to 6.30pm on a Thursday and, like dozens of others, French has popped in for a few essentials on her way home. “I just went in to grab pasta, milk and some broccoli,” she says. “But there was such a queue I got frustrated and walked out.”

Continue reading...

UK shops fear gaps on shelves as new Brexit import rules hit

Posted on by

Regulations likely to result in higher prices and shortages for delis and others

After a few minutes in the queue spent eyeing up the best on offer at the local deli, it is decision time.

Maybe some of the wonderful Parma ham from Italy? With a few slices of Spanish chorizo? And a piece of brie from that farm in Normandy … oh, and definitely some of the black olives from Greece.

Continue reading...

Festive shrinkflation: tricks chocolate makers use to make us pay more

Posted on by

At this time of year, manufacturers have a few new tactics to get us to buy less for more money

Getting value for money might not be your prime goal when buying Christmas presents but if you are planning to snap up chocolates or sweets for the ones you love, it pays to check what you are going to get for your cash. That fancy box or tub may come at a cost (financial and environmental) – and, contrary to appearances, it might mean fewer treats for the recipient, not more.

We’ve all heard about “shrinkflation”, where companies sneak through price rises by shrinking pack sizes, but when it comes to festive confectionery, it’s important to be wise to the other packaging tricks that manufacturers and retailers maybe hope we won’t notice.

Continue reading...

How to teach children the real value of money

Posted on by

A study has shown that by the age of seven they can grasp the lessons they need to learn to avoid financial problems in the future

The early experiences children have with money can shape their financial behaviour as adults, according to a study published by the UK government’s MoneyHelper service. By the age of seven, the University of Cambridge study found, most children are capable of grasping the value of money, delaying gratification and understanding that some choices are irreversible or will cause them problems in the future. The research suggests children who are allowed to make age-appropriate financial decisions and experience spending or saving dilemmas can form positive “habits of the mind” when it comes to money. This could lead to a lifelong improvement in their ability to plan ahead and be reflective in their thinking about money, or they may learn how to regulate their impulses and emotions in a way that promotes positive financial behaviour later in life.

Continue reading...

How latest update to England’s travel red list will affect planned trips

Posted on by

Six southern African countries added to list and temporary flight ban in place owing to new Covid-19 variant

The UK government has added six countries to the travel red list after the emergence of a new coronavirus variant. As of midday on Friday, South Africa, Botswana, Lesotho, Eswatini, Zimbabwe and Namibia are subject to restrictions and a temporary flight ban. Non-UK and Irish residents who have been in any of those countries in the previous 10 days will be refused entry into England. And the move will have an impact on anyone who has a trip planned.

Continue reading...

Ryanair to shake up refunds policy after pandemic criticism

Posted on by

Airline, which even barred some people who sought redress, commits to refunds within five working days

Ryanair has promised to start refunding customers for cancelled flights within five working days, after criticism of its reimbursements policy during the pandemic.

The Dublin-based carrier, which has previously described itself as a “no-refunds airline”, has also announced significant improvements to the way it treats customers whose flights are delayed or cancelled.

Continue reading...

Boomerang boomers: the over-50s moving back in with their parents

Posted on by

Financial and relationship woes caused by Covid in the UK are driving a rise in older people returning to live with family

The Covid pandemic has led to growing numbers of baby boomers in Britain moving back in with their elderly parents, experts have said.

The reasons are varied, from the positive – grown-up children ensuring their parents had care and company during lockdowns – to the negative, including financial and relationship breakdowns.

Continue reading...