Category Archives: Consumer affairs

Ebike and e-scooter fires in UK rise to new record highs

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At least 432 ebike fires and 147 e-scooter fires recorded in 2025, up 38% and 20% respectively on previous year

Ebike and e-scooter fires in the UK reached a record high last year, an investigation has found, renewing concerns over the use of lithium batteries and unregulated marketplaces.

Fire brigade figures obtained by the Press Association show there were at least 432 ebike fires recorded across the UK in 2025, up 38% from 313 the previous year and more than five times higher than the 84 recorded in 2021.

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Rubbish and recycling in England: what’s changing and why it matters

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Nationwide reforms aim to standardise collections and expand food waste recycling to tackle stagnating rates

Recycling rules across England have long been inconsistent – but that will change from Tuesday when the government’s Simpler Recycling legislation comes into effect.

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Car finance victims to get an average £830 payout but fewer loans eligible

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City regulator reduces number of loan agreements in line for compensation from 14m to 12m

Victims of the car finance scandal will be in line for payouts worth £830 on average, as the City regulator tightened the rules of its compensation scheme to cover fewer contracts.

The Financial Conduct Authority (FCA) released the final details of its planned redress programme, saying it had narrowed the number of loan agreements eligible for payouts from 14m to 12.1m contracts.

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Lloyds bank faces £66m court battle with car loan customers

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Law firm is preparing claim on behalf of 30,000 consumers who fear the FCA’s redress scheme will shortchange them

Lloyds Banking Group is facing a court battle with 30,000 aggrieved car loan customers who are to abandon the City regulator’s official redress scheme amid fears it will shortchange consumers and favour lenders.

The claims law firm Courmacs Legal is planning to file a £66m omnibus claim on behalf of borrowers who believe they were financially harmed by car loan contracts set up by Lloyds’ motor finance arm, Black Horse.

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Five firms including Autotrader and Just Eat investigated over fake review failings

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CMA also looks into Pasta Evangelists, funeral operator Dignity and review company Feefo in latest crackdown

The UK competition watchdog has launched investigations into five companies including Autotrader and Just Eat over concerns they have not done enough to tackle fake and misleading online reviews.

The Competition and Markets Authority (CMA), which has previously investigated the tech companies Amazon and Google, said its latest crackdown includes the funeral services operator Dignity, the review company Feefo and the restaurant chain Pasta Evangelists.

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Owners from Great Britain travelling to EU warned over pet passport ‘dodge’

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Bypassing animal health certificate system by using cheaper pet passport issued abroad could backfire, experts say

British pet owners who want to take their furry friends elsewhere in Europe have been warned not to try to dodge expensive health certificates by using a pet passport issued abroad.

Before Brexit, taking a cat, dog or ferret to the EU was relatively simple: the Pet Travel Scheme meant an animal needed a microchip, vaccination against rabies, a pet passport and, for dogs, there were also requirements concerning tapeworm treatment.

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DiDi raises prices in Australia to cover soaring petrol costs amid conflict in the Middle East

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Other delivery and transport companies such as Uber, DoorDash and Australia Post are weighing whether to charge more

Rideshare giant DiDi has raised its prices to cover soaring petrol costs, becoming one of the first major companies after the airlines to charge Australian consumers more as a result of the conflict in the Middle East.

Uber, DoorDash and Australia Post were among the delivery and transport companies weighing whether to add charges, as small businesses hike fees.

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High levels of debt on essential UK bills are the ‘new normal’, warn campaigners

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Average arrears for housing, utilities and council tax for low-income households all rose last year

High levels of debt on essential bills have become the “new normal” for many low-income households, the charity StepChange said on Monday, with average arrears for housing, utilities and council tax all going up last year.

People’s budgets have been stretched in recent years as they have faced higher prices for many goods and services, and the crisis in the Middle East has led to concerns over a new wave of increases.

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NSW to crack down on property underquoting, forcing sellers to publish price guides on all listings

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Underquoting and ‘dummy bidding’ will attract fines of $110,000 in bid to create a ‘fair property market’

The New South Wales government will introduce new laws this week to force property sellers to publish a price guide on all advertising, and impose a fivefold increase to fines for underquoting real estate agents.

The government says the draft laws, first flagged last year, are aimed at cracking down on agents providing misleading price estimates on property listings, a practice often used to inflate interest.

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Bailiffs board Ryanair plane after airline refuses to pay delayed flight compensation

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Austrian officials took action after airline ignored court order to pay €890 to unnamed women

Bailiffs have boarded a Ryanair aircraft after the airline refused to pay compensation to a passenger whose flight was delayed.

Austrian officials took action after the budget carrier ignored a court order to pay the unnamed woman €890 (£742) in legal costs and compensation for a delayed flight two years ago.

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Qantas hikes international air fares citing volatile oil prices from war in Middle East

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Airline reports spike in ticket sales to Europe in March, as passengers with carriers affected by flight chaos rebook

Qantas has announced it is increasing the price of its international air fares amid oil price volatility caused by the war in the Middle East, while the airline also reported higher-than-normal ticket sales for flights to Europe.

While the company hedges against change in jet fuel prices, it was not fully covered for the spike seen in the wake of surging oil prices, a spokesperson said on Tuesday.

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Half-truths and no truths: Trump’s latest claims on the UK factchecked

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From the Chagos Islands to ‘windmills’ and sharia law, the US president’s comments do not bear much scrutiny

Donald Trump has been opining about the UK again, saying on Tuesday that Keir Starmer was “not Winston Churchill” and repeating his complaint about the deal to hand sovereignty of the Chagos Islands to Mauritius. Here are some recent things the US president has said about British issues, and how they compare with reality.

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Premium bonds: odds of a win to get worse from April

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Likelihood of winning to decrease after NS&I cut the proportion of the total invested amount paid out in prizes

There was some bad news this week for Britain’s 22 million-strong army of premium bond holders: the odds of winning a prize are to get worse.

National Savings and Investments (NS&I) says it is cutting the proportion of the total invested amount paid out in prizes from 3.6% to 3.3% a year with effect from April’s draw.

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Switching energy deal can save £200 as price cap falls, say experts

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Households on a default dual-fuel tariff in Great Britain could cut costs by moving to a fixed deal

Experts have told households whose energy bills are pegged to the price cap not to “rest on their laurels” as they could save more than £200 a year on a fixed deal.

This week, Ofgem said the price cap in Great Britain would drop by 7% from April. This usually only matters if you are on a default tariff, but this time the reduction applies to everyone because the government is removing green charges from bills.

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Survivor of financial abuse invited to advise ministers after Guardian report

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City minister Lucy Rigby acts after woman faced repossession of house burned down by controlling husband

A woman who was nearly killed by her abusive husband has been invited to advise the government on measures to support victims of financial abuse after the Guardian highlighted her story last weekend.

Francesca Onody was left homeless and penniless when her husband doused their cottage with petrol while she and her two children were inside. Her husband, Malcolm Baker, died when the property exploded.

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Household energy bills in Great Britain forecast to fall by £117 a year

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Consultancy’s prediction comes after Rachel Reeves said green subsidy costs would be removed from domestic bills

Household energy costs in Great Britain are expected to tumble by an average of £117 a year from April after Rachel Reeves announced in November’s budget that the cost of green subsidies would be removed from domestic bills.

The government’s quarterly cap on energy bills is forecast to fall after the chancellor’s decision to shift the levies used to support renewable energy projects into general taxation, and scrap a bill payer-funded energy efficiency scheme, according to Cornwall Insight, a leading energy consultancy.

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Wimbledon to get exemption from ticket resale crackdown for seats that can cost thousands

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Organisers claimed proposed ban on reselling tickets for more than face value would dent investment in facilities

Wimbledon will be given an exemption from the clampdown on ticket resales for its “debenture” tickets, the Guardian understands, in what would be a victory for the organisers of the annual tennis tournament.

The championship organisers, the All England Lawn Tennis Club (AELTC), had previously said ministers’ proposed ban on reselling tickets for more than face value would prevent it from being able to reinvest debenture proceeds in maintenance of its facilities.

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Eight firms under investigation in crackdown on additional online fees

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Competition watchdog examines StubHub, Viagogo, AA Driving School and BSM Driving School and others

Britain’s competition watchdog has begun investigations into eight companies about their online pricing practices, expressing concern over additional fees and sales tactics such as “drip pricing” and “pressure selling”.

The Competition and Markets Authority (CMA) said it was looking into the ticket sellers StubHub and Viagogo; AA Driving School and BSM Driving School; the US gym chain Gold’s Gym; and the retailers Wayfair, Appliances Direct and Marks Electrical.

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Reselling tickets for profit to be outlawed in UK government crackdown

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Touts, and ordinary consumers, will no longer be able to charge anything more than price at which they bought ticket

Reselling tickets for profit is to be outlawed under plans due to be announced this week, the Guardian has learned, as the government goes ahead with a long-awaited crackdown on touts and resale platforms such as Viagogo and StubHub.

Ministers had been considering allowing touts – and ordinary consumers – to sell on a ticket for up to 130% of face value, as part of a consultation process that ended earlier this year.

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Owner of scandal-plagued Panthera Finance tells court it was not technically operating illegally in Victoria

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Francom claims that because Panthera had ‘acquired’ the debts, it was not technically engaged in collecting debt owed to a third party

One of Australia’s largest debt collection firms has claimed that scandal-plagued Panthera Finance was not technically banned from operating in Victoria after it was blacklisted by the state’s consumer watchdog.

Consumer Affairs Victoria launched legal action against Panthera Finance last year, alleging it operated in the state illegally after a federal court ruling in 2020, and despite warnings that doing so could amount to a criminal offence.

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