Category Archives: Consumer affairs

British Gas faces record £112m settlement over prepayment meter scandal

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Redress to customers for force-fitting devices in homes includes £20m penalty and £70m of debt write-offs

Thousands of British Gas customers who had prepayment meters force-fitted in their homes will between them receive compensation and energy bill debt write-offs worth up to £112m in the biggest energy supplier settlement on record.

Great Britain’s energy regulator found that British Gas forced PPMs on homes that were not keeping up with their bills at the height of the Russian gas crisis, in one of the most complex investigations in Ofgem’s history.

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Court rules Coles misled shoppers with its ‘Down Down’ discount campaign

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Landmark finding against supermarket giant comes after competition watchdog argued that markdowns did not represent genuine savings

Coles misled Australian shoppers by promoting fake “Down Down” discounts on everyday grocery products, the federal court has ruled in a landmark decision for the supermarket industry.

Justice Michael O’Bryan handed down his judgment on Thursday, delivering a significant blow to Australia’s second-largest supermarket chain, which had argued that the discounts represented genuine savings during a period of high inflation.

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EU proposes end to ‘five tabs, three apps and a prayer’ for cross-border train bookings

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New rules would enable single-ticket bookings across multiple rail operators throughout Europe

Cross-border train journeys through several European countries are the stuff of many a holidaymaker’s dreams.

But the reality of trying to buy the tickets, navigating multiple websites without knowing who can help if a connection is missed, can prove less than relaxing. As one MEP puts it, it can often require “five tabs, three apps and a prayer”.

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Buyers of Liza Minnelli memoir claim it was not signed by hand

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Premium editions of Kids, Wait Till You Hear This! cost up to $250 but some say signatures are unnaturally identical

Liza Minnelli fans who bought signed copies of her memoir are seeking refunds because they believe her signature is fake.

Copies of Kids, Wait Till You Hear This! by the American 80-year-old singer were marketed around the world as “hand-signed collectibles”, with premium editions costing up to $250 (£185).

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Cut UK speed limits to reduce Iran war impact on consumers, thinktank urges

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Cap of 20mph in towns and cities and 60mph on motorways would cut fuel demand and combat rising prices, IPPR says

Britain should lower speed limits for drivers as part of a package of measures to reduce the impact of the Iran war on consumers, a thinktank has said.

Capping legal speeds at 20mph in towns and cities and 60mph on motorways would help reduce fuel demand and combat soaring oil prices triggered by conflict, according to the Institute for Public Policy Research (IPPR).

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New free financial advice plan aims to help Britons build savings

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‘Targeted support’ means certain banks and financial institutions can offer free extra help with investments and pensions

Many Britons are daunted by the world of investing, but new City rules mean certain banks and financial institutions can offer free extra help with investments and pensions.

Last month marked the launch of “targeted support”, a new regulated service that permits companies to suggest investments and pension products to customers that might provide a better return.

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Dozens of toys recalled in the UK after asbestos found in play sand

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Candle-making kits and rubber toys among products recalled after revelation about play sand sold by Hobbycraft

More than 30 children’s toys have been recalled in the UK after the Guardian revealed that play sand sold by Hobbycraft was contaminated with asbestos.

Over the past three months, other children’s products ranging from candle-making kits to stretchy rubber toys have been recalled by retailers including Tesco, Primark, Matalan and M&S after being found to contain the substance.

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Consumer watchdog zeroes in on Woolworths’ allegedly fake discounts as it meets supermarket giant in court

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Vinegar, Tim Tams and baby rice are among the products to be scrutinised in the Australian Competition and Consumer Commission’s case

The consumer watchdog is back in court and taking on Australia’s largest supermarket chain, alleging Woolworths deliberately misled shoppers with fake discounts.

The Australian Competition and Consumer Commission’s (ACCC) case against Woolworths begins in the federal court in Sydney on Tuesday, almost two months after hearings wrapped up in its very similar case against Coles.

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US Live Nation and Ticketmaster verdict triggers calls for Australian investigation into ticketing rules

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One insider estimates Australians pay A$10 in fees per ticket, with fans bearing the burden of monopolised music tour schedules and inflated artist values

Australia is being urged to improve ticketing transparency after a US federal court found Live Nation Entertainment had a harmful monopoly over big concert venues.

This week, a New York jury found the global entertainment giant and its subsidiary Ticketmaster liable for systematically stifling competition to extract excessive profits from concertgoers. The jury identified a baseline overcharge of US$1.72 for every ticket sold by Live Nation since 2010 – totalling an additional US$595m in 2025 alone.

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Uber adds fuel surcharge for non-EV fares in Australia amid petrol price rises

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Trips in electric vehicles will be exempt from the temporary fee of 5 cents a kilometre, rideshare firm says

Uber customers in Australia will be charged a fuel surcharge for almost two months from Wednesday unless they ride in an electric vehicle.

Trips in petrol, diesel and hybrid vehicles will attract an extra fee of 5 cents a kilometre from 15 April to 8 June, Uber announced on Monday.

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Record number of homes in Great Britain turn to green energy as fuel prices soar

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Iran war drives demand for solar panels, heat pumps and EVs, with energy bills expected to rise 18% from July

British households are turning to green home energy upgrades in record numbers to try to keep bills down as the Iran crisis sends global oil and gas prices soaring, data from leading energy suppliers suggests.

Figures show demand for solar panels, electric vehicles and heat pumps in Great Britain has leapt since the war began on 28 February, as households brace for a sharp increase in monthly payments when the next energy price cap takes effect in the summer.

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Ebike and e-scooter fires in UK rise to new record highs

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At least 432 ebike fires and 147 e-scooter fires recorded in 2025, up 38% and 20% respectively on previous year

Ebike and e-scooter fires in the UK reached a record high last year, an investigation has found, renewing concerns over the use of lithium batteries and unregulated marketplaces.

Fire brigade figures obtained by the Press Association show there were at least 432 ebike fires recorded across the UK in 2025, up 38% from 313 the previous year and more than five times higher than the 84 recorded in 2021.

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Rubbish and recycling in England: what’s changing and why it matters

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Nationwide reforms aim to standardise collections and expand food waste recycling to tackle stagnating rates

Recycling rules across England have long been inconsistent – but that will change from Tuesday when the government’s Simpler Recycling legislation comes into effect.

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Car finance victims to get an average £830 payout but fewer loans eligible

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City regulator reduces number of loan agreements in line for compensation from 14m to 12m

Victims of the car finance scandal will be in line for payouts worth £830 on average, as the City regulator tightened the rules of its compensation scheme to cover fewer contracts.

The Financial Conduct Authority (FCA) released the final details of its planned redress programme, saying it had narrowed the number of loan agreements eligible for payouts from 14m to 12.1m contracts.

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Lloyds bank faces £66m court battle with car loan customers

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Law firm is preparing claim on behalf of 30,000 consumers who fear the FCA’s redress scheme will shortchange them

Lloyds Banking Group is facing a court battle with 30,000 aggrieved car loan customers who are to abandon the City regulator’s official redress scheme amid fears it will shortchange consumers and favour lenders.

The claims law firm Courmacs Legal is planning to file a £66m omnibus claim on behalf of borrowers who believe they were financially harmed by car loan contracts set up by Lloyds’ motor finance arm, Black Horse.

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Five firms including Autotrader and Just Eat investigated over fake review failings

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CMA also looks into Pasta Evangelists, funeral operator Dignity and review company Feefo in latest crackdown

The UK competition watchdog has launched investigations into five companies including Autotrader and Just Eat over concerns they have not done enough to tackle fake and misleading online reviews.

The Competition and Markets Authority (CMA), which has previously investigated the tech companies Amazon and Google, said its latest crackdown includes the funeral services operator Dignity, the review company Feefo and the restaurant chain Pasta Evangelists.

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Owners from Great Britain travelling to EU warned over pet passport ‘dodge’

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Bypassing animal health certificate system by using cheaper pet passport issued abroad could backfire, experts say

British pet owners who want to take their furry friends elsewhere in Europe have been warned not to try to dodge expensive health certificates by using a pet passport issued abroad.

Before Brexit, taking a cat, dog or ferret to the EU was relatively simple: the Pet Travel Scheme meant an animal needed a microchip, vaccination against rabies, a pet passport and, for dogs, there were also requirements concerning tapeworm treatment.

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DiDi raises prices in Australia to cover soaring petrol costs amid conflict in the Middle East

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Other delivery and transport companies such as Uber, DoorDash and Australia Post are weighing whether to charge more

Rideshare giant DiDi has raised its prices to cover soaring petrol costs, becoming one of the first major companies after the airlines to charge Australian consumers more as a result of the conflict in the Middle East.

Uber, DoorDash and Australia Post were among the delivery and transport companies weighing whether to add charges, as small businesses hike fees.

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High levels of debt on essential UK bills are the ‘new normal’, warn campaigners

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Average arrears for housing, utilities and council tax for low-income households all rose last year

High levels of debt on essential bills have become the “new normal” for many low-income households, the charity StepChange said on Monday, with average arrears for housing, utilities and council tax all going up last year.

People’s budgets have been stretched in recent years as they have faced higher prices for many goods and services, and the crisis in the Middle East has led to concerns over a new wave of increases.

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NSW to crack down on property underquoting, forcing sellers to publish price guides on all listings

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Underquoting and ‘dummy bidding’ will attract fines of $110,000 in bid to create a ‘fair property market’

The New South Wales government will introduce new laws this week to force property sellers to publish a price guide on all advertising, and impose a fivefold increase to fines for underquoting real estate agents.

The government says the draft laws, first flagged last year, are aimed at cracking down on agents providing misleading price estimates on property listings, a practice often used to inflate interest.

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