Surprise jump in number of UK people mainly using cash for daily spending

Banking body reports increase to 1.5m in 2023 – the highest since before Covid – despite move to cashless society

There has been an unexpected jump in the number of people who mainly use notes and coins for their daily spending, despite the UK moving closer to becoming a cashless society, a report has found.

The volume of contactless and mobile payments increased last year, while the number of cash payments resumed a downward trajectory after enjoying a brief comeback in 2022, the banking body UK Finance noted in its annual report on the UK payments market.

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Bamburgh judged UK’s best seaside destination by Which? readers for fourth year

Northumbrian village was named as nation’s favourite, just ahead of Portmeirion and St Andrews

Bamburgh, the Northumbrian village known for its sprawling sand dunes and imposing castle, has retained its title as the UK’s best seaside destination for the fourth consecutive year.

A survey of 4,700 people by the consumer group Which? placed the Northumberland coastal village as the nation’s favourite, ahead of Portmeirion in Gwynedd and St Andrews in Fife.

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Southern Water boss handed £183,000 bonus despite huge rise in bills

Award for Lawrence Gosden comes despite criticism over business plan and attempts to increase bills by 73%

The chief executive of Southern Water has received a £183,000 bonus despite submitting a business plan that has been criticised by the industry regulator and attempting to raise bills more than any other English water company.

Lawrence Gosden received the bonus as part of a £764,000 pay package, up from £428,000 a year earlier, according to the company’s annual report.

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US consumer prices unexpectedly fell in June, drawing Fed closer to cutting interest rates

Joe Biden says in statement that falling prices and rising wages are ‘thanks to my economic plan’

Prices unexpectedly fell in the US last month, lifting hopes that the Federal Reserve is on the verge of cutting interest rates.

As inflation fell 0.1% on a monthly basis in June, having been unchanged in May, the consumer price index’s annual increase was also the smallest in a year.

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Unpaid UK carers ‘face financial hit that can last decades’

Loss of income, curbs on benefits and soaring bills are piling pressure on people caring for family members

People who look after family members free of charge are taking a huge hit to their finances which could continue into their retirement as they find themselves unable to balance paid work with their caring commitments.

Recent analysis of official figures by the financial firm Just Retirement found seven in 10 people who were receiving carer’s allowance were not in paid work, and missing out on earnings and private pension contributions.

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Cost of toothpaste can double through the year in UK, study finds

Research discovers the cost of some healthcare products fluctuates wildly, according to time of year you buy them

Dentists agree that brushing twice a day is the best way to look after your teeth. But depending on what month it is, dental hygiene can be a dramatically more expensive habit to maintain.

New research has shown that the cost of a tube of toothpaste at some times of the year can be double its price at other times. The price of other popular health products such as Gillette razors can also double depending when they are bought.

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Almost a third of household smart meters not working properly, says Citizens Advice

Charity says tech problems and poor customer service mean millions in Great Britain missing out on promised benefits

The number of gas and electricity smart meters that are not working properly is likely to be higher than government figures suggest – possibly 20% to 30% of the total – according to research from Citizens Advice.

The charity said millions of households were missing out on the promised benefits from smart meters due to “problems with technology” and poor supplier customer service.

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Viagogo ‘mistakenly’ listed resale of England football match tickets

Website blames human error for the advert, now removed, for about 100 seats when practice is illegal in UK

The ticket trading website Viagogo has apologised for “mistakenly” advertising tickets to an upcoming England football match, despite the fact that the resale of football tickets is illegal in the UK.

Cris Miller, the managing director of Viagogo,has previously said the company does not resell football tickets. But Viagogo was advertising about 100 seats at Wembley for England’s 7 June friendly against Iceland, a warm-up for this summer’s Euro 2024 tournament in Germany.

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More than 6,000 bank branches now gone in nine years of ‘disastrous’ closures

Thirty-three constituencies, including two in London, will not have a single bank branch by the end of the year, says Which?

The number of UK bank branches that have shut their doors for good over the last nine years will pass 6,000 on Friday, and by the end of the year the pace of closures may leave 33 parliamentary constituencies – including two in London – without a single branch.

The tally is being published by the consumer group Which? as it seeks to make the “avalanche” of closures and the “disastrous” impact they can have on local communities an election battleground.

Barnsley East (estimated population: 94,000)

Bolton West (98,000)

Bradford South (106,000)

Bury South (103,000)

Central Suffolk and North Ipswich (102,000)

Chatham and Aylesford (103,000)

Clwyd South (70,000)

Colne Valley (112,000)

Dagenham and Rainham (117,000)

Denton and Reddish (88,000)

Don Valley (99,000)

East Worthing and Shoreham (99,000)

Erith and Thamesmead (117,000)

Glasgow North East (88,000)

Liverpool, West Derby (94,000)

Mid Bedfordshire (121,000)

Mid Derbyshire (83,000)

Newport East (84,000)

North East Derbyshire (92,000)

Nottingham East (98,000)

Penistone and Stocksbridge (89,000)

Plymouth Moor View (94,000)

Reading West (112,000)

Rhondda (68,000)

Sedgefield (85,000)

Sheffield Hallam (85,000)

St Helens North (100,000)

Stone (86,000)

Swansea East (81,000)

Warrington North (95,000)

Wentworth and Dearne (100,000)

Wirral West (68,000)

York Outer (92,000)

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Lake District caravan owners forced out by 60%-plus price rise

A huge increase in fees means many vulnerable people have to leave the Derwentwater site they call home

Retired and vulnerable holiday homeowners claim they are being priced out of a “breathtaking” waterside campsite in the Lake District after the Camping and Caravanning Club raised one of the main charges by more than 60%.

The row at the static caravan park on the edge of Derwentwater, sometimes called “Queen of the Lakes” because it is cradled by fells, is over the “siting” fee owners pay when ageing vans are replaced.

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Remote working and whiffy workout wear fuel laundry revolution

Home workers aim to tackle smelly athleisure clothing, save money and be kinder to the environment

For years, laundry detergents have focused their cleaning power on stain removal and getting whites white but now a new invisible enemy has emerged in the shape of the musty smell that clings to your gym gear.

The shift to remote working has fuelled the popularity of “athleisure” clothing such as T-shirts, joggers and leggings which, rather than shirts and dresses, are now the default work wardrobe of many Britons.

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Thames Water could raise bills to £627 a year to help fix leaks

Embattled water supplier promises to invest up to £3bn more over the next five years

Thames Water could raise bills to as much as £627 a year to pay to fix its leaky network, after promising to invest up to £3bn more over the next five years.

The embattled water supplier said on Monday that it had updated its spending plans for 2025 to 2030 after discussions with the industry regulator, Ofwat.

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Scottish Power to pay out £1.5m after overcharging 1,700 households

Supplier mistakenly charged direct debit customers at rate meant for those who pay when they get bills

Scottish Power is to pay £1.5m in refunds and compensation after overcharging nearly 1,700 households at the height of the energy crisis and in previous years, paying out an average of £294 to each customer.

The energy regulator, Ofgem, said it agreed the redress package with the supplier after it confirmed that, between 2015 and 2023, it mistakenly charged 1,699 direct debit customers at a higher rate that should only apply to those who pay when they receive their bill.

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Only 1,500 people compensated so far over prepayment meters, Ofgem says

Regulator says energy firms planning payments for another 1,000 customers after reviewing 150,000 forced installations

Only 1,500 people have been compensated by energy companies for the forced installation of prepayment meters over the past year, figures show.

The energy regulator, Ofgem, said that initial information from gas and electricity suppliers showed that 1,502 customers had received compensation totalling £342,450.

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Energy bills: standing charges are not standing still

Despite a 12.3% cut in April’s energy price cap, there is an important fixed element in your bill that is rising again

“Great news! Your unit rates are going down.” E.ON’s letter to customers starts with glad tidings – but, as it soon admits, there is an element of their bills that is set to go up in most parts of the country.

Despite a headline cut of 12.3% in April’s energy price cap, yet again standing charges are rising. In E.ON’s case, on its Next Flex tariff, electricity charges are due to rise from 62.205p to 67.9041p – an increase of just over 9% – while for gas, charges go up from 29.595p to 31.894p (up almost 8%).

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British Gas owner doubles boss’s pay to £8m – despite qualms over previous rise

Details of Chris O’Shea’s ballooning package emerge in Centrica’s annual report after company reports bumper profits

The boss of the British Gas owner, Centrica, has seen his earnings nearly double to £8.2m, despite having admitted that his smaller pay packet the previous year was “impossible to justify”.

Chris O’Shea earned a basic salary of £903,000, which was topped up by cash and share bonuses worth an extra £7.3m.

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Millions more in cash needed to fund UK’s open-banking watchdog

Exclusive: £10m needed for regulator charged with developing tools to thwart financial crime and protect consumers

Banks are under pressure to stump up millions of pounds in interim funding for the organisation that polices open banking, with regulators saying the new money is needed to prevent financial crime and protect consumers if things “go wrong”.

Large banks including NatWest, HSBC, Lloyds and Santander UK were among more than 40 City firms summoned by the Financial Conduct Authority (FCA) last week to discuss a cash injection into Open Banking Limited (OPL), the body that oversees innovation in this area.

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Vegan products not always safe for people with dairy allergy, watchdog says

Food Standards Agency advises consumers with dairy and fish allergies to check labels carefully

People with dairy and fish allergies are being advised not to buy vegan products without checking the label carefully as they may contain animal products due to cross-contamination.

The Food Standards Agency (FSA) has launched a campaign to make consumers aware of the dangers after research released by the regulatory body showed 62% of people in England, Wales and Northern Ireland who have allergic reactions to animal-based products, or who buy for others who do, are confident that vegan products are always safe to eat.

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Rail fares to rise by 4.9% in England and Wales on Sunday

In London, Tube and bus fares are being frozen and prices reduced during rush hour and on Fridays

Rail fares in England and Wales will rise by 4.9% on Sunday, adding hundreds of pounds to annual travel costs for many commuters.

Campaigners said passengers would be “rightly angry” at the latest increase, above the current inflation rate of 4%, despite the government arguing that it had made a significant intervention to keep the fare rise down.

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Lloyds sets aside £450m for car loan fines and payouts

Bank’s profits rise 57% but it says there is ‘significant uncertainty’ over liability amid FCA investigation

Lloyds Banking Group has been forced to put aside £450m for potential fines and compensation for motor finance customers, after the UK regulator opened an investigation into whether consumers had been charged inflated prices for car loans.

The lender, which also owns the Bank of Scotland and Halifax brands, said there was “significant uncertainty” over the extent of any misconduct or loss to customers that could result in penalties or payouts.

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