Category Archives: Consumer affairs

Ministers braced for showdown over ‘postcode pricing’ in energy market shake-up

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Ed Miliband’s looming decision on electricity market changes could mean regional bill disparities for households

Britain’s most senior government ministers could soon be drawn into a deepening row over plans to charge some households higher electricity bills than others, as Ed Miliband prepares to decide on sweeping energy reforms.

The energy secretary is understood to be close to making a decision on whether to move ahead with proposals to replace the country’s single electricity market with several market zones.

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Gas boiler fittings outnumbered heat pumps by 15 to one in UK last year – report

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Poorer households shut out of heat pump market and grants should be increased to speed up rollout, thinktank says

Gas boiler fittings outnumbered new heat pump installations by more than 15 to one last year, and only one in eight new homes were equipped with the low-carbon alternative despite the government’s clean energy targets.

Poorer households are also being shut out of the heat pump market as the grants available are inadequate and should be increased, according to a report by the Resolution Foundation thinktank.

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Price of parking rises steeply due to English councils’ clean-air surcharges

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AA says ‘cash-guzzling’ councils are adding clean-air levies to parking tariffs and resident parking permits

Drivers are being caught out by hefty price rises to park their cars, as councils across England impose parking surcharges on petrol and diesel vehicles.

An estimated one in five councils now add clean-air levies to parking tariffs and resident parking permits to deter polluting vehicles.

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Labour: changes to EV rules will have ‘negligible’ impact on UK emissions

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Transport secretary says overhaul in response to Trump tariffs supports car firms and climate goals

Labour’s changes to electric vehicle (EV) rules in response to Donald Trump’s tariffs will have a negligible impact on emissions, the transport secretary has said.

Keir Starmer has confirmed plans to boost manufacturers, including reinstating the 2030 ban on the sale of new petrol and diesel cars.

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Thousands of Ford Kuga hybrid drivers ‘left in limbo’ after fire risk warnings

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Carmaker reportedly has yet to announce plan for repairs after telling motorists not to charge their cars

Thousands of drivers have reportedly been left in limbo after warnings that their car could catch fire due to a battery defect.

Ford issued an urgent recall of its Kuga plug-in hybrid car in early March, warning drivers not to charge the battery because of a risk it might short-circuit while on the road. The problem could cause a loss of power or a fire, according to the recall notice. Four weeks later, the manufacturer has yet to announce a timescale for repairs and owners report that it is failing to respond to their requests for an update.

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Anti-scam campaign groups urge UK police forces to get tougher on fraudsters

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Campaigners say scammers are claiming millions from victims in ‘a penalty-free crime’

Anti-scam campaign groups are calling for police forces to be much tougher on fraudsters, who they claim are scamming millions from victims in “a penalty-free crime”.

The pleas are being made just days after the UK government announced it is working on an “expanded” fraud strategy as part of a “robust response” to surging reported fraud rates, which rose by 19% last year according to the Office for National Statistics.

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Hyundai facing legal action over car that can be stolen ‘effortlessly in seconds’

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Elliott Ingram was stunned at how a thief made off with his Ioniq 5 deploying a device to mimic the smart key – and says he should have been warned

The motor manufacturer Hyundai faces legal action over allegations it failed to warn its customers that one of its most popular models of electric cars could be stolen “effortlessly in seconds”. Elliott Ingram, an expert in digital security, was stunned when a CCTV camera installed at his home recorded a hooded thief stealing his Hyundai Ioniq 5 car in less than 20 seconds.

The thief is believed to have used a device, available online, to mimic the car’s electronic key. It is the latest in a spate of thefts involving the vehicle, and many owners now resort to a steering lock. Ingram’s car was later recovered by police, but he is terminating the lease and seeking compensation from the motor company. He says the South Korean car giant should have alerted customers to the security vulnerabilities.

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City watchdog ponders rule changes to simplify comparisons of financial products

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FCA to explore simplifying communications about savings accounts and review parts of its credit advertising rules

The City watchdog is considering changing rules to allow people to receive clearer information from financial firms to make it easier for them to find and compare products.

The Financial Conduct Authority (FCA) is exploring how it can simplify communications about savings accounts. The watchdog, which will announce its five-year strategy on Tuesday, will also review parts of its credit advertising rules, such as lengthy terms and conditions.

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All UK families ‘to be worse off by 2030’ as poor bear the brunt, new data warns

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Keir Starmer has been dealt a fresh blow to his living standards pledge in advance of the spring statement

Living standards for all UK families are set to fall by 2030, with those on the lowest incomes declining twice as fast as middle and high earners, according to new data that raises serious questions about Keir Starmer’s pledge to make working people better off.

The grim economic analysis, produced by the respected Joseph Rowntree Foundation (JRF), comes before the chancellor, Rachel Reeves, makes her spring statement on Wednesday in which she will announce new cuts to public spending rather than increase borrowing or raise taxes, so as to keep within the government’s “iron clad” fiscal rules.

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Cash Isas: pressure grows against rumoured move to £4,000 allowance

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Research shows strong support for keeping tax-free accounts in their current form with £20,000 annual limit

A campaign to “save” cash Isas gathered pace this week, with research published showing strong support for the savings accounts.

However, data was also issued that investment firms said showed UK savers were “paying the price” for playing it safe because putting money into the stock market can generate much higher returns.

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UK-wide parking app may be out of road after government funding withdrawn

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Five-year-old platform intended to make drivers’ lives easier will only be supported until the end of March

It was hailed as “the future of UK parking”, intended to remove one of the bugbears of modern life: the need to sign up to a plethora of different apps in order to park your car.

But a big question mark now hangs over the future of the National Parking Platform (NPP), a government-funded scheme designed to make drivers’ lives easier by letting them use one app of their choice to pay for all their parking.

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Energy network owners have made £3.9bn from higher bills, says report

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Citizens Advice believes Ofgem made flawed interest rate calculation for companies in Great Britain

The companies behind Great Britain’s gas pipes and power lines have pocketed a windfall of nearly £4bn from household bills during the energy and cost crisis, according to a report.

The analysis, by Citizens Advice, argued that energy network owners were able to make the “excess profits” over the past four years after the industry regulator misjudged their costs.

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Energy bills in Great Britain forecast to rise by 5% from April

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Households face greater than expected rise in Ofgem price cap after Europe’s gas storage levels slump, analysts say

Millions of households face a greater than expected increase to their energy bills of about 5% from April after a slump in Europe’s gas storage levels caused market prices to climb, according to analysts.

The average gas and electricity bill for a typical household in Great Britain is expected to rise by £85 from April to £1,823 a year under the energy regulator’s price cap.

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UK marketplace sellers face ‘second Brexit’ hit from Trump’s US import rules

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End of ‘de minimis’ policy for Chinese goods also expected to hit bigger fashion retailers such as Asos and Boohoo

Many UK-based independent sellers on marketplaces such as eBay and Amazon could suffer a significant hit to US sales from planned changes to import rules under Donald Trump, with experts comparing the impact to a second Brexit.

The new rules, which mean all parcels originating or made in China and being sold into the US must pay import duty – of as much as 15% on fashion items – and an additional 10% tariff, are also expected to impact bigger online clothing retailers such as Asos and Boohoo.

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‘People are paying too much’: Coalition could break up big insurance companies, Dutton says

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Opposition leader says more competition needed as growing numbers unable to afford home and car insurance

The opposition leader, Peter Dutton, says the Coalition could seek to break up insurance companies found to be gouging policyholders and more competition is needed in the sector.

In an interview with Sky News on Sunday, Dutton said the Coalition’s divestiture policy – which threatens to carve apart big supermarkets and hardware chains as a “last resort” to combat price rip-offs – could also be applied to big insurers.

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Bereaved parents launch court challenge over UK benefit ‘discrimination’

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Widowed parent’s allowance claims for those not married or in civil partnership can only be backdated from 30 August 2018

Two bereaved parents have filed a case at the European court of human rights, claiming that the UK government’s treatment of them is discriminatory.

Jyotee Gunnooa and Andrew Byles lost their partners but were unable to claim a benefit for widowed parents because they were not married or in civil partnerships when the deaths happened.

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Almost 40 firms banned from installing UK insulation amid botched jobs outcry

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Schemes backed by previous government to improve energy efficiency have left homeowners unable to sell

Almost 40 building companies have been blocked by the government from installing insulation amid a growing outcry over the profusion of botched jobs across the UK.

Ministers also announced that any homes found to have received botched insulation would have the issues put right by the installer responsible at no extra cost to the homeowner.

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Woolworths selling downsized’ Brut deodorant for more than double unit cost of old product

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Consumer advocates call for more transparency around ‘shrinkflation’ as supermarkets continue to defend against price-gouging allegations

Australia’s biggest supermarket chain, Woolworths, is selling a significantly smaller stick of Brut deodorant for more than double the unit price of the old product, in an extreme example of “shrinkflation” that leaves shoppers paying more for common household products.

While not unlawful, the pricing decision rubs against heightened public criticism of strategies employed by supermarkets, which have consistently defended themselves against price gouging allegations during a cost-of-living crisis.

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One in six UK workers skipping meals to make ends meet, says TUC

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Trade unions body finds 17% have skipped meal in past three months, and as many as 10% do so most days

As many as one in six workers in Britain are skipping meals to make ends meet as households remain under pressure from the higher cost of groceries, energy and other essentials.

Highlighting the impact of the cost of living crisis on working households, figures from the Trades Union Congress (TUC) showed 17% of full- or part-time workers had skipped a meal to reduce their spending in the past three months.

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UK music industry hails proposals to crack down on ticket touting

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Resale prices could be capped at 30% over face value, while resale websites face greater legal obligations

The price at which tickets for live events can be resold is to be capped under “gamechanging” proposals put forward by the government to crack down on touting in the sector.

In a move hailed by music industry figures, the culture minister, Lisa Nandy, has launched a consultation that she said would end the “misery” of fans being exploited by touts, some of whom have made huge profits by selling hundreds of tickets a year.

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