Quarter of people in England had poor NHS care in past year, report says

Survey for patient watchdog finds over half of those who made complaint were not satisfied with process or outcome

A quarter of people in England experienced poor NHS care over the last year but fewer than one in 10 of them complained about it, a report by the patient watchdog has revealed.

When people did complain, more than half were not satisfied with either the process involved or the outcome, Healthwatch England said. Complaints take many months to resolve.

24% of patients had received poor care in that time – the equivalent of 10.7 million people in England.

56% took no action – and only 9% made a complaint.

20% were scared that complaining would affect their treatment.

34% did not trust the NHS to use a complaint they made to improve services.

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Wes Streeting to criticise Nigel Farage’s ‘miserabilist, declinist’ vision of Britain

Health secretary will say it is time to fight battle of ideas against populist right and repairing NHS is vital for success

Wes Streeting is to criticise Nigel Farage for pushing a “miserabilist, declinist” vision of Britain, arguing it is time to start fighting a battle of ideas against the rightwing populists.

In a speech on Saturday the health secretary will say failing public services have been a “fertiliser of populism” because they have bred cynicism about the ability of politics to effect change.

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Gender dysphoria diagnoses among children in England rise fiftyfold over 10 years

Study of GP records finds prevalence rose from one in 60,000 in 2011 to one in 1,200 in 2021 – but numbers still low overall

The number of children and young people in England with a diagnosis of gender dysphoria recorded by a GP has risen fiftyfold over 10 years, researchers have found, though numbers are still relatively small.

The growing number of birth-registered females seeking referrals to gender clinics has raised concerns in recent years, with tensions over how best to tackle gender dysphoria in children resulting in the Cass review last year.

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Child mental health admissions to acute wards in England rise 65% in a decade

Hospital wards struggle to cope with rising cases of self-harm and eating disorders, the study warns

The number of children admitted to acute hospital wards in England due to serious concerns over their mental health has increased by 65% in a decade, with a particularly alarming surge in girls who have self-harmed, research reveals.

Doctors are treating almost 40,000 children with acute mental ill health in general wards every year, up from about 24,000 10 years ago. The increase is six times higher than the rise in admissions of children for all conditions (10.1%) over the same period.

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‘A real lack of empathy’: women’s experiences of expressing milk at work

From showers to unlocked rooms, types of spaces offered to mothers wanting to express have been a source of dismay

An employment judge has ruled that a healthcare worker suffered “harassment related to sex” after a suitable private space for her to express breast milk was not provided to her by an NHS health board.

Robyn Gibbins told an employment tribunal that she was not given a room that she could lock and felt let down by the trust in Cardiff. A trust spokesperson said the Cardiff and Vale university health board was committed to ensuring all colleagues are treated respectfully, with dignity and without discrimination or prejudice.

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Labour pledges to make Sunday trains as reliable as weekday services

Government plans to renationalise railways will establish new public body to improve the network

Sunday train services will be as reliable as those on weekdays under plans to renationalise the railways, the new transport secretary will claim in a keynote speech on Monday.

Issuing a series of pledges on which the government will be judged by millions of passengers – as well as its political opponents – Heidi Alexander will cite the creation of a network “where Sunday services are as ­reliable as Monday’s” as one of her key priorities.

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‘Absolute pandemonium’: stories of ‘corridor care’ from the NHS in England

Patients tell of their anger and embarrassment, while healthcare professionals say they are ‘heartbroken’

John, 42, said he was “quite angry” after spending about 24 hours in a hospital corridor in south-west England, having arrived in A&E on Monday afternoon with chest pain. “It was very clear that the hospital was running beyond capacity.”

At the time of writing, he had moved to a different hospital in the area and was waiting for an angiogram on Wednesday. Messaging from his corridor hospital bed he said: “It’s narrow, cramped and there is zero patient privacy.”

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Hospital patients dying undiscovered in corridors, report on NHS reveals

Royal College of Nursing says people ‘routinely coming to harm’ with vital equipment not available and staff too busy

Patients are dying in hospital corridors and going undiscovered for hours, while others who suffer heart attacks cannot be given CPR because of overcrowding in walkways, a bombshell report on the state of the NHS has revealed.

So many patients are being cared for in hospital corridors across the UK that in some cases pregnant women are having miscarriages outside wards while other patients are unable to call for help because they have no call bell and are subjected to “animal-like conditions”, said the Royal College of Nursing.

Patients have died on trolleys and chairs in corridors and waiting rooms in settings where “all the fundamentals of care have broken down”.

One nurse had seen “cardiac arrests in the corridor with no crash bell, crash trolley, oxygen, defibrillator … straddling a patient doing CPR while everyone watches on”.

Patients are being given drugs, intravenous infusions and, in one case, a blood transfusion in corridors which are cold, noisy and too cramped to allow them to have loved ones present.

One nurse had to tell a patient he was dying as other patients were wheeled past and orders were shouted across the unit. They said: “How is it fair to tell someone they are dying in a corridor?”

Lack of space means patients also being treated in storerooms, car parks, offices and even toilets.

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People with Covid vaccine injuries not getting help they need, inquiry hears

Vaccine damage payment scheme ‘inadequate and inefficient,’ says Vaccine Injured spokesperson

People who were severely harmed by Covid vaccines faced an “inadequate and inefficient” process for obtaining a government payout, with many rejected and others waiting years for a decision, the Covid inquiry has heard.

The vaccine damage payment scheme offers a one-off sum of £120,000 to people who have such serious adverse reactions to the vaccines that they are at least 60% disabled. But people affected by vaccine injuries told the inquiry they did not get the help and financial support they deserved.

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Ambulance crews stuck at A&E miss thousands of 999 calls a day in England

Exclusive: paramedics unable to respond to 100,000 calls a month as they wait to hand over patients

Paramedics in England are unable to respond to 100,000 urgent 999 calls every month because they are stuck outside hospitals waiting to hand over patients, endangering thousands of lives, the Guardian can reveal.

As the crisis engulfing the NHS intensified this weekend, figures showed ambulance crews are tied up at A&E for so long that on more than 3,500 occasions each day they are unable to respond to a 999 plea for help.

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A&E ‘corridor care’ now normal at NHS hospitals in England, senior doctor says

Consultant’s comments come as north London hospital posts specific ad for corridor care nurses

A senior doctor in emergency medicine has said “almost every hospital is treating patients in corridors and car parks” after a hospital posted adverts calling for nurses to take on 12-hour “corridor care” shifts.

Responding to “very significant pressure” in its A&E department, Whittington hospital in north London posted bank shifts available for A&E nurses, which said “corridor care” in the notes.

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MPs write to Wes Streeting asking for action plan on 14 hospitals in crisis

Committee says it wants urgent update on support for hospitals declaring critical incidents under winter pressure

MPs have written to Wes Streeting, the health secretary, asking for his action plan to help the 14 hospitals declaring critical incidents under winter pressure.

The health and social care committee wrote to Streeting on Friday asking him to spell out “what specific immediate additional support, including financial support” would be provided to trusts declaring critical incidents.

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Hiring freeze at dozens of NHS cancer and diagnostic units despite rising referrals

Royal College of Radiologists calls move ‘shortsighted’ and says it puts Labour’s waiting times plan at risk

Dozens of NHS hospitals have banned their cancer or diagnostic units from hiring new staff, despite GPs referring growing numbers of people who they fear may have the disease.

Doctors warned that widespread recruitment freezes imposed on both types of units over the last year risked undermining Keir Starmer’s drive, outlined this week, to cut waiting times for NHS care.

13 of 54 cancer centres (24.1%) had a recruitment freeze imposed on them last year, along with 29 out of 150 (19.3%) radiology departments.

The 42 hiring bans were imposed by 40 different NHS trusts or boards.

At least one freeze was implemented in each of the four home nations and each region of England.

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Gloucestershire NHS trust to discharge 140 patients over ‘extreme winter pressures’

People told to attend A&E alone as acute trust cancels operations, declaring ‘critical incident’ amid rise in flu cases

An NHS trust is preparing to cancel operations, urgently discharge 140 patients and restrict admissions to help it cope with “extreme winter pressures”.

The Gloucestershire acute trust declared a “critical incident” on Wednesday as hospitals in England asked patients seeking medical help to come alone to reduce overcrowding in A&E.

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Expanded seven-day health hubs to help tackle NHS waiting times in England

Proposals to be outlined by Keir Starmer will offer patients 500,000 more appointments a year, as health secretary says without reforms NHS could collapse ‘like Woolworths’

Patients in England will be offered 500,000 more appointments a year via seven-day health hubs under plans to tackle lengthy waiting times, as ministers warned the NHS could collapse like Woolworths without major reform.

Millions of people will be able to access checks, tests and scans closer to home as the health service expands the number of community diagnostic centres (CDCs) opening 12 hours a day, seven days a week.

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Cash incentives for GPs under Labour’s radical plan to cut NHS waiting lists

Doctors will be given £20 each time they consult with a specialist to see if there is an alternative to hospital visits

GPs will be offered financial incentives to discuss with specialists whether patients can be treated outside hospital, under radical plans to cut NHS waiting lists.

Doctors will be given £20 each time they consult a specialist either by phone or email under the so-called advice and guidance (A&G) scheme, to see if there is an alternative to hospital visits and treatment.

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Starmer’s team hope policy blitz will prove that Labour can deliver change

Those close to PM worry voters are running out of patience and want reforms to directly help public

Keir Starmer has at last managed a family holiday, but by next week the Madeira sun may already feel a distant memory as he embarks on a policy blitz that could be crucial in deciding his government’s fortunes over this parliament.

A speech on Monday detailing what No 10 is billing as a “radical” approach to cut NHS waiting lists is expected to be followed by an announcement on crime, as the prime minister faces pressure to make changes that directly and rapidly benefit voters, rather than just promising they are on the way.

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Keir Starmer to announce radical NHS changes to cut waiting times

Exclusive: Patients in England to get direct referrals for tests without seeing consultant, but critics say plan is ‘deluded’

Keir Starmer will attempt to reset his premiership next week by setting out a series of radical NHS changes aimed at reducing waiting times for millions of patients in England.

The shake-up comes after a torrid first six months in government and amid mounting frustration among patients. More than 6 million are waiting for care.

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Fixing UK social care will be biggest challenge yet for Louise Casey

Troubleshooter for four previous prime ministers is charged with saving troubled national care sector

She is the no-nonsense civil servant from Portsmouth who was called upon by four prime ministers to tackle deep-rooted social issues, including rough sleeping, antisocial behaviour, victims’ rights and troubled families.

Now Louise Casey has been tasked by a fifth to chair an independent commission into adult social care. Her mission? Develop a plan to save the sector.

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Ministers plan biggest shake-up of adult social care in England for decades

But final report on reforms would not emerge until 2028, which health leaders say is kicking crisis ‘into the long grass’

Ministers are to launch a historic independent commission to reform adult social care, as they warned older people could be left without vital help and the NHS overwhelmed unless a “national consensus” was reached on fixing a “failing” system.

The taskforce, to be led by the cross-bench peer Louise Casey, will be charged with developing plans for a new national care service, a Labour election manifesto pledge, in the biggest shake-up to social care in England in decades.

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