The hidden life of a courier: 13-hour days, rude customers – and big dreams

An army of drivers risked their health to get us goods during lockdown. But what is it like making deliveries while negotiating parking fines, traffic jams and spiralling costs?

Abdul Khan has a dream. He wants to own a farm, or maybe a zoo. He will keep rabbits, sheep, cows, dogs, cats, horses and pigeons. There will be a guesthouse that he can rent out to tourists. He doesn’t mind where the farm is – in the UK or back home in Pakistan – as long as there is room for his animals. “I love all the animals,” he says. “Farming is a dream life. I would love it.”

For now, Khan (not his real name) works in London as a courier for a delivery app. Khan, who is in his early 30s, didn’t expect to end up couriering. His plan was always to set up a business. He is a natural entrepreneur. When he was at school in Pakistan, he bought sandwiches and sold them for profit at a market. When he was studying business management, he sold sim cards at a train station. He was good at it – and it is not hard to see why. Khan is charming and charismatic, the sort of person who – as his mother-in-law always tells him – could sell sand to Arabs and ice to Inuit.

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Lockdown lifestyles: how has Covid changed lives in the UK?

Nearly two years after the first lockdown was implemented, legal restrictions related to coronavirus are finally being lifted. Here we chart what has changed in people’s lives

It’s nearly two years since the prime minister, Boris Johnson, announced the first national Covid lockdown and, for many Britons, life feels close to normal.

As of Thursday, there are no longer any restrictions in England – no legal requirement to wear masks or to self-isolate after a positive Covid test. But have our lives changed in other ways that will outlive the pandemic? Have our habits changed for good?

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Johnson’s Germany comparison highlights UK’s low sick pay

Proportion of UK worker’s salary covered is typically less than quarter of Germany’s 100% in first six weeks

Asked this week about whether his move to drop Covid isolation requirements would drive infectious workers into the office, Boris Johnson said UK workers should learn from their German counterparts and stay home when unwell.

The prime minister did not mention the stark differences in the support available for British workers compared with Germany and the rest of the world, and whether this could explain their reluctance to take a sick day.

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Buy now, pay later grocery schemes are a ‘debt trap’ for struggling families

UK regulators say the latest surge in interest-free credit does not offer enough protection for those who are slipping into debit

Families hit by the cost-of-living crisis are being targeted by credit firms offering “buy now, pay later” deals on weekly groceries, pet food and hot drinks.

Shoppers are urged to spread their payments for staple foods and treats to help cope with “these difficult times”. One promotion states: “Regardless of your credit rating, we will offer you a tonne of credit to do your shopping with.”

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Memories of office life: as a temp, I was self-conscious and disillusioned – until John arrived

I worried that I didn’t fit in and that my uninspiring admin role meant I couldn’t be creative. But my work pal made me feel part of the gang

The office was a strange and alienating terrain for me when I arrived in it at 23. I had dropped out of university years before, expecting something to happen to me that would focus my future and simultaneously bestow a great windfall. It hadn’t. But I was sick of being poor and I had a boyfriend I wanted to play house with. When a temporary admin contract at a medical institution in Dublin came up, I jumped at it.

Immediately, I felt overwhelmed, and self-conscious about my stupid little outfits – pastiches of what professional women wear, which I had cobbled together from Topshop sale racks and charity shops. I was prickly, wary of saying the wrong thing, unable to relax.

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Memories of office life: I demanded a decent cup of tea – and sparked a workplace feud

Now that I work from my boat, I miss the comfort of the office – and the long-running war I waged over my contraband kettle and illicit cider

For the past five years, I’ve been “working from boat”, sailing in a crystal Mediterranean sea, with turtles nibbling at my anchor. Sounds fun. It’s not. I miss the office.

There are problems with working in paradise. Imagine spending your tea breaks checking the anchor isn’t dragging your workspace towards treacherous rocks, stupid jet skiers swerving by while you type. Imagine wondering if the sun has provided enough power to charge your laptop, or assessing whether a storm is likely to hit before deadline – should I sail 20 miles to shelter before I file?

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Memories of office life: I hid under my desk, screaming down the phone at my husband

New to marriage and my job, an almighty row threatened both. But my colleagues’ stoic determination to ignore the cacophony was the silver lining

Having personal conversations at work, in the days before mobile phones existed, could be perilous. Usually, you had to duck into an unoccupied desk space or wait until everyone was at lunch. But I worked on a trading floor – each desk crammed next to another, with everyone eating lunch there, too. Perilous didn’t begin to cover it.

In addition, phones rang constantly, people shouted across the room or at each other, and market information was broadcast over the Tannoy while overhead TVs blared CNBC and Bloomberg News. Private conversations had to wait.

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‘No running water’: foreign workers criticise UK farm labour scheme

Government report on post-Brexit recruitment finds staff citing no health and safety equipment, racism and unsafe accommodation

Seasonal workers in the UK on a post-Brexit pilot scheme to harvest fruit and vegetables were subjected to “unacceptable” welfare conditions, according to a government review.

Issues cited by workers included a lack of health and safety equipment, racism, and accommodation without any bathrooms, running water or kitchens.

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I interviewed hundreds of people in search of the perfect routine. I realised there isn’t one

In our pursuit of improvement, we’re often told consistency is key. But obsessing over productivity means ignoring how our days vary – and how we vary within them

In our culture that places productivity on a pedestal, an optimised routine has been sold as the salve to all kinds of dilemmas. Lost your job? Stick to your routine. Experiencing anxiety, depression, or grief? Find a routine. Living through a pandemic? Get a new routine.

Sometimes we do need the support of a schedule. Routines are beneficial – they appear solid, they promise order, they seem reliable. They can be comforting, providing a sense of certainty and control in a world that offers neither. For some, a routine is crucial to reduce decision fatigue and simply get through the day, but for others the constant vigilance is exhausting.

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‘It felt like losing a husband’: the fraudsters breaking hearts – and emptying bank accounts

Romance scams robbed Britons of nearly £100m last year. Thanks to online dating and the pandemic, these cruel crimes are more sophisticated and prevalent than ever

In February 2019, Anna, a finance professional in her 50s, joined the dating website Zoosk. She had been single for four years, recovering from an incredibly difficult, abusive marriage. “I was finally ready to meet someone,” she says.

So, when she met Andrew, a handsome Bulgarian food importer living in London, she was thrilled. The pair were soon spending hours talking on the phone each day. Anna was smitten. “He showered me with love and affection,” she says. “If you imagine candy floss, I was the stick and he was the sugar wrapped around me. I felt as though I was floating.”

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Do smart supermarkets herald the end of shopping as we know it?

A new breed of supermarkets means the days of queues, checkouts and shoplifting are numbered. But what else will we lose when no-transaction shopping becomes the norm?

Welcome to the supermarkets of the future. They may look and feel like the supermarkets we are all used to – and stock the same bread, butter and bananas – but these shops are now fitted out with more than £1m of the latest technology that their bosses promise will put an end to our biggest frustration (queueing) and our most persistent crime (shoplifting).

Jill French, a legal secretary in her 30s, wearing a sharp navy suit and matching beret, has just left a Tesco Express on London’s Holborn Viaduct empty-handed. It’s coming up to 6.30pm on a Thursday and, like dozens of others, French has popped in for a few essentials on her way home. “I just went in to grab pasta, milk and some broccoli,” she says. “But there was such a queue I got frustrated and walked out.”

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Richest 1% of UK households are worth at least £3.6m each

New ONS figures reveal inequality gap growing ever wider before the coronavirus pandemic

The richest 1% of households in the UK each have fortunes of at least £3.6m, according to new official figures that show the inequality gap was yawning even before the pandemic struck.

At the other end of the scale, the poorest 10% of households have just £15,400 or less, with almost half burdened with more debts than they had in assets, according to figures released on Friday by the Office for National Statistics (ONS).

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How the pandemic transformed the world of work in 2021

There were winners and losers as work patterns continued changing, with repercussions for city centres and society as a whole

Of all the predictions on your 2021 bingo card, who had employees being fined for going into the office? Workers in Wales now face that threat since the tightening of Covid regulations amid the spread of the Omicron variant, with a possible £60 penalty for failing to work from home.

That is just one of many examples of how the pandemic has transformed the world of work this year – and perhaps for ever – for city centre employers, their staff and the service industry that depends on them for trade.

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Escape your comfort zone! How to face your fears – and improve your health, wealth and happiness

Is there something great you have always wanted to do, but fear has held you back? Make 2022 the year you go for it

The “comfort zone” is a reliable place of retreat, especially in times of stress – living through a global pandemic, for instance. But psychologists have long ƒextolled the benefits of stepping outsideit, too. The clinical psychologist Roberta Babb advises regularly reviewing how well it is serving you. The comfort zone can, she says, become a prison or a trap, particularly if you are there because of fear and avoidance.

Babb says people can be “mentally, emotionally, physically, socially, occupationally” stimulated by facing their fears or trying something uncomfortable. “Adaptation and stimulation are important parts of our wellbeing, and a huge part of our capacity to be resilient. We can get stagnant, and it is about growing and finding different ways to be, which then allows us to have a different life experience.”

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Festive shrinkflation: tricks chocolate makers use to make us pay more

At this time of year, manufacturers have a few new tactics to get us to buy less for more money

Getting value for money might not be your prime goal when buying Christmas presents but if you are planning to snap up chocolates or sweets for the ones you love, it pays to check what you are going to get for your cash. That fancy box or tub may come at a cost (financial and environmental) – and, contrary to appearances, it might mean fewer treats for the recipient, not more.

We’ve all heard about “shrinkflation”, where companies sneak through price rises by shrinking pack sizes, but when it comes to festive confectionery, it’s important to be wise to the other packaging tricks that manufacturers and retailers maybe hope we won’t notice.

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What does France’s travel ban mean for UK holiday plans?

As ban takes effect from midnight, UK travel operators say news is ‘devastating for ski industry’

France has banned all non-essential travel from the UK, starting on Friday night. We explain what it means if you have planned to visit over the festive period.

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How to teach children the real value of money

A study has shown that by the age of seven they can grasp the lessons they need to learn to avoid financial problems in the future

The early experiences children have with money can shape their financial behaviour as adults, according to a study published by the UK government’s MoneyHelper service. By the age of seven, the University of Cambridge study found, most children are capable of grasping the value of money, delaying gratification and understanding that some choices are irreversible or will cause them problems in the future. The research suggests children who are allowed to make age-appropriate financial decisions and experience spending or saving dilemmas can form positive “habits of the mind” when it comes to money. This could lead to a lifelong improvement in their ability to plan ahead and be reflective in their thinking about money, or they may learn how to regulate their impulses and emotions in a way that promotes positive financial behaviour later in life.

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How latest update to England’s travel red list will affect planned trips

Six southern African countries added to list and temporary flight ban in place owing to new Covid-19 variant

The UK government has added six countries to the travel red list after the emergence of a new coronavirus variant. As of midday on Friday, South Africa, Botswana, Lesotho, Eswatini, Zimbabwe and Namibia are subject to restrictions and a temporary flight ban. Non-UK and Irish residents who have been in any of those countries in the previous 10 days will be refused entry into England. And the move will have an impact on anyone who has a trip planned.

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‘All my friends went home’: a fruit picker on life without EU workers

With fellow Europeans leaving the UK, and no British workers taking their place, Eleanor Popa’s job harvesting strawberries has gone from tough to tough and lonely. Will the farm survive another year?

Eleanor Popa used to sleep in a six-berth caravan on the site of Sharrington Strawberries, a 16-hectare (40-acre) strawberry farm in Melton Constable, Norfolk. Now, there are only four people in her caravan: everyone else has left to work in EU countries. “My friends,” she says, “they went home, or to work in Spain and Germany. A lot of them did not come back to work this year.”

Popa, who is from Bulgaria, has been a fruit picker for two years. “It’s hard work,” she says. “We have to get up early and pick. It’s 6am in the summer. Now we get up at 7.30am. And we work in tunnels. Sometimes it’s cold, sometimes it’s hot. Sometimes it’s windy. It can be boring.” Picking strawberries is skilled work. “It took me a month to learn how to pick the fruit,” she says.

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