Category Archives: Work & careers

Escape your comfort zone! How to face your fears – and improve your health, wealth and happiness

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Is there something great you have always wanted to do, but fear has held you back? Make 2022 the year you go for it

The “comfort zone” is a reliable place of retreat, especially in times of stress – living through a global pandemic, for instance. But psychologists have long ƒextolled the benefits of stepping outsideit, too. The clinical psychologist Roberta Babb advises regularly reviewing how well it is serving you. The comfort zone can, she says, become a prison or a trap, particularly if you are there because of fear and avoidance.

Babb says people can be “mentally, emotionally, physically, socially, occupationally” stimulated by facing their fears or trying something uncomfortable. “Adaptation and stimulation are important parts of our wellbeing, and a huge part of our capacity to be resilient. We can get stagnant, and it is about growing and finding different ways to be, which then allows us to have a different life experience.”

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‘Pushy, gobby, rude’: why do women get penalised for talking loudly at work?

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As a female physicist wins an unfair dismissal claim, why some women are viewed as strident or difficult when men aren’t

For quite a loud woman, it’s amazing how hard Judith Howell had to work to get heard. Howell, 49, used to be a government lobbyist, and she noticed a well-known phenomenon: “It’s incredibly male-dominated, and I’d find that if I said something it would get picked up by someone else in the meeting as if they’d said it. So I’d have to push a bit harder, be a bit more strident, literally interrupt and – not shout, but raise my voice. And some people found that very annoying.”

Howell cheerfully admits that she has a loud voice. “I grew up in a family of boys,” she boomed. “And I learned to sing at a young age, so I know how to project.” As a rowing coach, when she gives instructions to her crew from the riverbank, she can be heard from nearly a mile away.

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‘All my friends went home’: a fruit picker on life without EU workers

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With fellow Europeans leaving the UK, and no British workers taking their place, Eleanor Popa’s job harvesting strawberries has gone from tough to tough and lonely. Will the farm survive another year?

Eleanor Popa used to sleep in a six-berth caravan on the site of Sharrington Strawberries, a 16-hectare (40-acre) strawberry farm in Melton Constable, Norfolk. Now, there are only four people in her caravan: everyone else has left to work in EU countries. “My friends,” she says, “they went home, or to work in Spain and Germany. A lot of them did not come back to work this year.”

Popa, who is from Bulgaria, has been a fruit picker for two years. “It’s hard work,” she says. “We have to get up early and pick. It’s 6am in the summer. Now we get up at 7.30am. And we work in tunnels. Sometimes it’s cold, sometimes it’s hot. Sometimes it’s windy. It can be boring.” Picking strawberries is skilled work. “It took me a month to learn how to pick the fruit,” she says.

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Are the 2020s really like living back in the 1970s? I wish …

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With queues for petrol, inflation and Abba on the radio, it’s easy to compare the two decades. But you wouldn’t if you were there, says Polly Toynbee, as she revisits the styles of her youth

Queueing for petrol, I turn on the radio and there are Abba, singing their latest hit. Shortages on shop shelves are headline news, with warnings of a panic-buying Christmas. And national debt is sky high. But this isn’t the 1970s; it’s 2021. People who weren’t born then have been calling this a return to that decade. There are similarities, of course: this retro-thought was sparked by the recent petrol queues, people as frantic to fill up to get to work as I remember back then. Elsewhere, flowing floral midi dresses are back, just like the ones I wore; Aldi is selling rattan hanging egg chairs; and, as well as Abba, the charts have been topped by Elton John. But is this really a 1970s reprise?

No, nothing like it; not history repeated, not even as farce – just a stylist’s pastiche, as bold as the wallpaper I’m posing in front of here. Folk memory preserves only the 1974 three-day week; the miners’ strike blackouts, with no street lights and candle shortages; the embargo that quadrupled the price of oil. True, I did queue at the coal merchant’s to fire up an ancient stove for lack of any other heat or light. But the decade shouldn’t be defined by this, or by 1978-79’s “winter of discontent” strikes, a brief but pungent time of rubbish uncollected and (a very few) bodies unburied by council gravediggers.

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Flexible working: ‘A system set up for women to fail’

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After the pandemic more women are choosing to work from home but that choice could damage career prospects

Employees want it, employers know they have to offer it; flexible working has transformed almost every office during the pandemic and it’s here to stay.

It is a change that has been demanded for decades by groups including women, those with caring responsibilities and disabled people. But economists and employment experts are warning it could lead to more inequality at the office, particularly for working mothers.

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‘I don’t blame customers for getting annoyed’: a coffee house owner on life without EU workers

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Anas Zein Al-Abdeen owns a chain of four Middle Eastern coffee houses around Birmingham. But, the 40-year-old says, while customers are plentiful, staff are another matter

Anas Zein Al-Abdeen doesn’t want to close his business for three days a week – but, increasingly, it looks like his only option. He simply can’t get the staff. “It’s horrific,” he says. “We can’t plan for anything.”

The 40-year-old British-Syrian businessman runs Damascena, an independent chain of four Middle Eastern coffee houses in and around Birmingham. All of his cafes are affected, but the one in central Birmingham is the most short-staffed, with 25 workers instead of the usual 30. “It’s very stressful,” he says. “Most businesses worry about getting customers. But I’m just worried if we can serve them or not.”

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‘It’s the biggest open secret out there’: the double lives of white-collar workers with two jobs

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Remote working has made it easier than ever for staff to moonlight. But how do they cope with clashing meetings and two bosses? And can the rewards be worth the lies?

Second jobs can be incredibly lucrative – just ask any of the MPs who gained at least £6m collectively from their side gigs since the start of the pandemic. But it’s not only MPs benefiting from second jobs: ordinary white-collar workers have been getting in on the act. And these workers aren’t just taking on positions that might require a couple of days’ work a month. Instead, they are juggling several traditional full-time jobs, and keeping each one a secret from their other employers – leading, in effect, multiple lives

Among them is Jamie, a 25-year-old based in the UK. Over lockdown, Jamie found himself spending a significant amount of each working day playing video games. His role as a software engineer is undemanding and barely monitored by his company. It allowed him to live comfortably, but he was on what he considered a modest salary.

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Stella Creasy on her lonely maternity cover battle: ‘Women should be able to have kids and do politics’

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The Labour politician is used to fighting battles – but can she win her latest: convincing her colleagues to back proper maternity cover for fellow members?

Stella Creasy is dodging people on the pavement as we talk. She apologises for the background noise but it’s hard finding time for a conversation when you have a newborn son, a toddler daughter, and no proper maternity leave from a full-time job as Labour MP for Walthamstow; this walk to an appointment is the only window she has. Last month, she spoke in a Commons debate on childcare, baby Pip in a sling, sounding astonishingly composed for someone who had given birth four weeks earlier. I ask how she’s feeling and she laughs briefly and says: “Tired as hell, mad as anything.”

And then it all comes tumbling out: the night before that debate, she’d been in hospital with an infection she thinks was brought on by doing too much. The day after her caesarean, she was dialling into meetings with the defence secretary from hospital – she has had about 200 cases in her London constituency of people seeking help getting family members out of Afghanistan – and has barely stopped since. “There wasn’t any alternative,” she says. “These are people ringing up my staff threatening to kill themselves because they’re so worried about family members. You can hear the terror in their voices.” Meanwhile, she’s grappling with “the mum guilt” for not taking more time off, while struggling to be patient with people in parliament who ask how she is, only to back away when answered honestly. Having lost a battle with the Independent Parliamentary Standards Authority (Ipsa) this summer over the maternity leave cover she wanted, Creasy refuses to draw a polite veil over the consequences. And if that means breaking the working mother taboo against admitting that everything is not in fact fine, then so be it.

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A moment that changed me: ‘Applying to be a spy felt thrilling – until a stranger approached me on a train’

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One lunchtime, bored at work, I began the application process for MI5. It felt like a whirlwind romance, until an eerie and unexpected encounter

In 2010 I was 23, and had just moved to London from Manchester, where I had trained as a journalist. I had a dream job – a junior role on a magazine – but it turned out to be quite a miserable place. My manager was open about regretting having hired me and my confidence, which had never been high, plummeted. I was single, my friends were scattered all over the city, and I was renting a basement room with no windows that cost exactly half my monthly salary.

It was on one of these lonely days that a link popped up: MI5 was running a recruitment drive and it sent you to a verbal reasoning test that was part of the application process to become an intelligence officer – a spy, in other words.

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Nurses and shop staff in UK face tide of abuse since end of lockdowns

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Customer-facing workers in all sectors report greater hostility, research shows

People in public-facing jobs are facing rising hostility and verbal abuse since the end of the Covid lockdowns, according to organisations which represent them. Half of all shop, transport, restaurant and hotel workers and others dealing regularly with the public have experienced abuse in the past six months, figures from the Institute for Customer Service (ICS) show. This is a 6% rise over May’s 44%. Of those who had been abused, 27% had been physically attacked, it found.

The research comes as trades unions and industry bodies warn of growing public hostility towards workers since Covid’s second wave.

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How online meetings are levelling the office playing field

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Far from suffering ‘Zoom fatigue’, many women have found the move to online meetings empowering

Before the pandemic Francesca used to miss a lot of meetings because she had to drop off her kids at school before commuting into the office. If she did make them, she rarely spoke up.

While many workers are suffering from Zoom fatigue, for workers like Francesca online meetings have presented an opportunity – and one that she fears may soon be taken away.

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I’m sad at work and don’t know what to do with my life

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You’ve been working hard to tick the expected boxes, maybe it’s time to find and tick you own

The question I am 37, have a lovely husband and a wonderful child, and a job in the creative industries. The problem is that I haven’t been happy in my career for a long time and have felt very stuck, and every now and again I end up crying because I just don’t know what to do with my life. I was an over-achiever at school (worked hard, got the grades, went to a good university), but am now in a role where there is little progression and I’m not sure I even want to stay in this career.

I am realising that I have spent so much time trying to do what is expected of me that I have absolutely no idea what it is that I want to do. I also cringe at how much I put up with in my 20s. I chased men I knew deep down I didn’t really like and took on all kinds of extra tasks at work with the promise that it would look good on the CV, but got few promotions.

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Time millionaires: meet the people pursuing the pleasure of leisure

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It is often a struggle just to stay afloat. But if you had enough money, would you pursue more of it – or should time now be our greatest aspiration?

In every job he has ever had, Gavin has shirked. When he worked in a call centre, he would mute the phone, rather than answer it. When he worked in a pub, he would sneak out of the building and go to another pub nearby, for a pint. His best-ever job was as a civil servant. He would take an hour for breakfast, and two for lunch. No one ever said anything. All his colleagues were at it, too.

When the pandemic began, Gavin, now working as a software engineer, realised, to his inexhaustible joy, that he could get away with doing less work than he had ever dreamed of, from the comfort of his home. He would start at 8.30am and clock off about 11am. To stop his laptop from going into sleep mode – lest his employers check it for activity – Gavin played a 10-hour YouTube video of a black screen.

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Ready, steady … oh. Can a life coach shake me out of my pandemic-induced ennui?

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It started in bed one morning when I realised I hadn’t had an original thought for months. I needed someone to make me wake up

For some reason it takes me two and a half hours to email my life coach. I write “email life coach guy” on my to-do list. I have a really long shower. I riffle through a stack of unopened New Yorkers, and pretend I am either going to read them, or leave them in my building’s lobby for my neighbours to claim, and in the end I do neither. I watch a 20-minute YouTube video about Amir Khan’s boxing career (“The legendary speed of Amir Khan!”), then check Wikipedia to see how he fared in the fight the video was trailing (an embarrassing knockout). I send three tweets and scroll Instagram. I stand at the fridge and eat some hummus with a plain cracker for no reason at all. Finally, I sit and write the email. It is 36 words long. Tomas, the life coach, writes back almost immediately. That was the absolute last thing I wanted.

The pandemic was broadly fine for me. I worked at home anyway, so I didn’t have any shock adjustment to make. I didn’t (and still don’t) have any children to look after, so there wasn’t any particular agony with my many lives layering on top of each other in a confined space. My girlfriend, Hannah, and I did the usual things to stay sane when confronted with seemingly endless periods of time and no real social life: jigsaws, taking too long to cook dinner, a Sopranos rewatch.

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‘It’s awkward’: how UK workers hired remotely feel returning to the office

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For some, finally meeting their colleagues face-to-face has come with a few nasty surprises

Alexandra was delighted when she landed a new job in the midst of the pandemic. The 55-year-old felt she had bonded with her new colleagues online and looked forward to meeting them face-to-face once the lockdown was over.

But when she finally went into the office, she had a nasty realisation. “I strongly suspect that they would not have hired me, had they met me in person during the interview process,” she said.

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UK workers on returning to the office: ‘No point if I end up doing video calls’

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Some welcome the routine, while others are concerned about how it will work without everyone in at the same time

Workers in the UK have gradually been returning to offices in recent weeks, after the lifting of coronavirus restrictions. While many firms have adopted a flexible arrangement that combines remote and office work each week, many others have called their employees back full time.

For some, it is a welcome return to normality, but others have raised concerns about their health and working conditions.

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‘A kick in the teeth’: British mothers and pregnant women fear return to workplace

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Companies recalling staff this month have been accused of not offering flexitime and failing to protect employees

Before the pandemic, every morning and night was a cycle of stress and rushing around for single mother Emma Woodburn, getting her two young sons to and from school, childcare before and after work and staying on top of housework.

But when, 18 months ago, the 39-year-old from Lancashire was told by her employer she could work from home, everything changed. “It was like a weight was lifted. It was less rush in the morning. I could put the washing on throughout the day and hang it out on my dinner break. It just felt easier.”

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Stress test: how ‘burnout breaks’ are helping staff recover from pandemic

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Businesses are becoming increasingly aware that exhaustion is a ticking timebomb

This week, staff at Nike’s headquarters in Oregon breathed a prolonged sigh of relief, after learning that they were getting a week off to de-stress and recover from the pressures of the Covid-19 pandemic.

In an open message to staff posted on LinkedIn, Nike’s senior manager of global marketing science, Matt Marrazzo, told staff: “In a year (or two) unlike any other, taking time for rest and recovery is key to performing well and staying sane.”

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The chronic stress survival guide: how to live with the anxiety and grief you can’t escape

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Stress can feel like a baseline condition for many of us – especially during a pandemic. But there are ways to help alleviate the very worst of it, whether through support, sleep or radical self-care

At a time when all life’s challenges have been amplified by the pandemic – and awareness of burnout, at home and at work, has never been higher – stress might seem to be our baseline condition. For most of us, these periods of pressure pass relatively quickly. Even serious stress can be temporary and, given the chance to recover, we usually will. “But emotional resilience won’t solve everything,” says Rachel Boyd, from the mental health charity Mind. “Some of the causes of stress are very challenging to cope with, even when we feel OK.”

Many of our everyday challenges have been amplified by the pandemic and its consequences for the economy and society. Those living with financial hardship, health conditions, or caregiving responsibilities, in particular, may feel there is no end in sight. But even if stress seems essential to your circumstances and you don’t have the option or the resources to change them, there are ways you can support yourself.

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What personality are you? How the Myers-Briggs test took over the world

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Deemed ‘astrology for businessmen’ for some, lauded as life-saving by others, the personality tests are a ‘springboard’ for people to think about who they are

I am a born executive. I am obsessed with efficiency and detached from my emotions. I share similarities with Margaret Thatcher and Harrison Ford. I am among 2% of the general population, and 1% of women.

People like us are highly motivated by personal growth, and occasionally ruthless in the pursuit. We make difficult partners and parents, but good landscape architects. We are ENTJs: extroverted, intuitive, thinking, judging – also known as the executive type or, sometimes, “the Commander”.

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