Category Archives: Hospitality industry

‘Just not the right time’: Victoria urged to keep mask rules for key workers

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Epidemiologists say calls by business to relax mask rules as case numbers escalate is ‘down the rabbit hole thinking’

Victorian business leaders pushing to scrap mask mandates for hospitality and retail workers are “clearly not following the trend” in rising cases, according to epidemiologists who say now is not the time to relax rules.

The state’s premier, Daniel Andrews, on Thursday rejected a push from the Australian Hotels Association, the Australian ­Retailers Association and the Victorian Chamber of Commerce and Industry who told the Herald Sun they wanted national consistency on mask mandates and warned workers could leave the sectors for other jobs.

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New York City’s restaurant industry grapples with easing vaccine rules

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Many welcome the change as a ‘return to normalcy’ that will support restaurants and bars, but others worry it’s too soon

Tyler Hollinger, owner of Festivál Cafe, a “farm-to-bar cocktail cafe” in New York City, said he recently started learning Brazilian jiu-jitsu because of physical altercations with visitors who are unvaccinated against Covid-19.

The reason for the fights isn’t that Hollinger is a crusader for the city’s requirement that people show proof of vaccination to sit inside at bars and restaurants.

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What are Covid rules in England, Wales, Scotland and Northern Ireland?

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Announcement that there will be no new restrictions in England before new year puts it at odds with rest of UK

Ministers have confirmed that no new Covid-19 restrictions will be imposed in England before the new year.

Sajid Javid, the health secretary, told reporters there will be “no further measures before the new year”, adding: “Of course people should remain cautious as we approach new year celebrations and take a lateral flow test if that makes sense, celebrate outdoors if you can, have some ventilation indoors if you can.”

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Joe & the Juice bids for growth despite the Covid squeeze

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The Nordic cafe chain is planning ambitious expansion in the UK and perhaps an IPO – if it can find the staff

Founded by a Danish karate champion, the smoothie chain Joe & the Juice has blitzed its way on to British high streets, where its pastel-pink outlets and drinks with names such as Sex Me Up have cut a distinctive dash.

Having grown from one juice bar in Copenhagen in 2002 to 300 outlets around the world, the chain is planning to double in size in the next few years, and is rumoured to be plotting a stock market listing.

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‘I don’t blame customers for getting annoyed’: a coffee house owner on life without EU workers

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Anas Zein Al-Abdeen owns a chain of four Middle Eastern coffee houses around Birmingham. But, the 40-year-old says, while customers are plentiful, staff are another matter

Anas Zein Al-Abdeen doesn’t want to close his business for three days a week – but, increasingly, it looks like his only option. He simply can’t get the staff. “It’s horrific,” he says. “We can’t plan for anything.”

The 40-year-old British-Syrian businessman runs Damascena, an independent chain of four Middle Eastern coffee houses in and around Birmingham. All of his cafes are affected, but the one in central Birmingham is the most short-staffed, with 25 workers instead of the usual 30. “It’s very stressful,” he says. “Most businesses worry about getting customers. But I’m just worried if we can serve them or not.”

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Nurses and shop staff in UK face tide of abuse since end of lockdowns

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Customer-facing workers in all sectors report greater hostility, research shows

People in public-facing jobs are facing rising hostility and verbal abuse since the end of the Covid lockdowns, according to organisations which represent them. Half of all shop, transport, restaurant and hotel workers and others dealing regularly with the public have experienced abuse in the past six months, figures from the Institute for Customer Service (ICS) show. This is a 6% rise over May’s 44%. Of those who had been abused, 27% had been physically attacked, it found.

The research comes as trades unions and industry bodies warn of growing public hostility towards workers since Covid’s second wave.

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Clubs face bouncer shortage as UK staffing squeeze hits nightlife

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Trade body says one in five businesses had to close or cut hours last month for lack of security staff

Nightclubs are suffering from a growing shortage of bouncers, in the latest staffing squeeze to hit the UK’s economic recovery, with some estimates suggesting venues are having to pay security staff as much as 25% more.

The lack of security personnel comes at a time when hospitality businesses are being hit by a cocktail of rising costs and are trying to rebound from months of closures during the pandemic.

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No Covid pass, no entry: Cardiff clubbers divided on new Welsh rules

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As mandatory checks began, not everyone in the queue for the Pryzm club was prepared

There was an extra thing for the hundreds of young people waiting in the queue outside Pryzm nightclub in Cardiff to worry about.

As usual, they needed to show ID, undergo a search and make sure they still had their phone, keys and friends with them – but for the first time they also had to produce a Covid pass, showing they were fully vaccinated or had tested negative.

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Under the table: Australia’s dazzlingly diverse home cooking underground

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Social media and online marketplaces have facilitated a boom in Australian home cooking businesses – but many operate without regulation

During the Sydney lockdown I ordered from a different home cook every Friday night, for me and my neighbours. I discovered each cook from community groups or social media pages for migrant communities in Sydney – east African, Thai, English.

Sometimes the home cooks had a professional social media presence, a delivery provider, or even a website to order from; but often my lead was just a person’s name – I’d then have to find and befriend them on Facebook before asking about a food delivery for the following Friday. Some had menus, others just asked “what do you want?” and let me pick from the full range of their specialty cuisine.

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The end of furlough will lay bare Britain’s twin-speed recovery from Covid

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Workers in depressed sectors or regions won’t be able to plug gaps in areas that have been quicker to recover, ministers are being warned

There are signs outside almost every pub, restaurant and hotel dotting Torquay’s harbour: Staff wanted.

“It’s been packed solid busy, you can’t get a table anywhere,” said Brett Powis, owner of three hotels in the area including the Riviera and Lincombe Hall. For the hotelier, staff shortages made it harder to take full advantage of the busiest summertime boom in the Devon resort for decades.

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Scotland proposes Covid vaccine certificates for nightclub entry

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Nicola Sturgeon says certificates in limited scenarios could protect public health and boost vaccine take-up

The Scottish government is proposing vaccine certificates for entry to nightclubs and large-scale indoor and outdoor events in an attempt to curb escalating Covid infections before the autumn.

Announcing the plans, which MSPs will be asked to vote on next week, the first minister, Nicola Sturgeon, said that – although expected with schools returning last month – “the scale of the increase [in infections] in recent weeks has been very concerning”.

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London’s cafe culture has left a sour taste for stressed residents

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Licensing outdoor seats saved countless jobs but brings noise and antisocial behaviour

Continental Europe has come to the UK – at least when the sun shines. In towns and cities all over the country, alfresco dining has exploded, with thousands of extra outdoor seats being licensed.

Many in the hospitality industry say the move has saved their business from bankruptcy after catastrophic losses during the pandemic. Now, although Covid restrictions have been lifted, the government is considering making outdoor dining a permanent feature rather than a short-term response to a crisis.

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Clubbers shun reopened venues in England amid confusion over Covid safety

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Owners blame ‘low consumer confidence’ and confused government messages for poor post-‘freedom day’ attendances

Nightclubs in England have seen low attendances and been forced to cancel events as the pandemic continues to disrupt the nightlife industry almost two weeks on from “freedom day”.

Many operators blamed “low consumer confidence” in the face of confusing government messages about whether it was safe to attend.

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Prime minister risks major rebellion over Covid jab passports, say Tory MPs

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More than 40 Conservatives said to be ready to defy government over civil liberties concerns

Conservative MPs believe Boris Johnson faces a major rebellion over Covid vaccine passports but could be supported by Labour, who were on Tuesday night wavering over whether to back them.

Tory MPs opposed to the plan for Covid passes to enter nightclubs and other crowded indoor venues said more than 40 Conservatives were prepared to defy the prime minister over civil liberties concerns, particularly as No 10 has refused to rule out extending the passes to pubs and other sectors.

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Meals by wheels: UK drive-through booms as brands invest in new sites

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Social distancing is feeding an appetite for a new generation of US-style drive-through restaurants

Drive-through restaurants used to be a US-inspired novelty but a big increase in custom during the pandemic means money is pouring into new UK sites, with even upmarket names looking to serve food through car windows for the first time.

New property research suggests that demand for drive-throughs has increased by 25% post-Covid with restaurant chains looking to open a total of 200 sites a year. The clamour comes as established names such as McDonald’s and Burger King face competition from North American brands such as Tim Hortons, famous for its coffee and doughnuts, and burger chain Wendy’s.

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Ireland to delay indoor dining and only allow access to fully vaccinated

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No date agreed for planned reopening as health officials warn of risks of a Delta-driven new wave

Ireland has delayed the reopening of indoor hospitality and plans to limit indoor dining to people who have been fully vaccinated against Covid-19.

The government announced the changes on Tuesday after health officials warned of a possible wave of infections and deaths driven by the Delta variant.

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UK ‘faces labour shortage’ as Covid and Brexit fuel exodus of overseas workers

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Experts say recovery at risk amid sharp fall in EU workers and dwindling interest in UK jobs from abroad

Britain’s employers are struggling to hire staff as lockdown lifts amid an exodus of overseas workers caused by the Covid pandemic and Brexit, industry figures reveal.

According to the Chartered Institute of Personnel and Development (CIPD) and the recruitment firm Adecco, employers plan to hire at the fastest rate in eight years, led by the reopening of the hospitality and retail sectors as pandemic restrictions are relaxed in England and Wales on Monday.

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Risk of pubs running dry as drinkers wrap up for outdoor pint

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Breweries have been cheering as demand has gone through the roof, even before pubs can reopen their bars and snugs

Glasses were raised in pub gardens across the country on Saturday as revellers wrapped in thick jackets and jumpers made the most of the spring sunshine – and the beer.

Publicans and brewery owners are quietly worried about how to keep up with customers’ overwhelming thirst for beer, wine and spirits in the face of supply chain issues and staff recruitment problems.

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UK Covid passports – who’s for and who’s against?

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Labour leftwingers and Tory libertarians oppose them, while Keir Starmer’s position appears flexible

One of the most significant political controversies of the coronavirus period is likely to be over the idea of Covid “passports” – app-based, biometric certificates that would allow people entry to potentially crowded spaces. While they are sometimes referred to as “vaccine passports”, these would not just show vaccination status. Other ways people could prove they were safe to mingle would be a sufficiently recent test showing significant Covid antibodies, or a very recent negative test for the virus.

These are distinct from the idea of a proof of vaccination to be allowed to enter overseas countries, which is less contentious.

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The foreign royals and billionaire tax exiles collecting UK’s furlough millions

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Read the list of super-rich claimants, from Saudi princes to Dubai monarchs, tax exiles to the UK’s richest

Glympton Park is a sprawling, 2,000-acre estate featuring an 18th-century stately home, nestled in the verdant Oxfordshire countryside near Woodstock.

It was bought for £8m in 1992, by Prince Bandar bin Sultan bin Abdul Aziz al-Saud, the senior Saudi royal whose past roles include ambassador to the US. He is said to have spent £42m on renovations, including a pheasant shoot and bullet-proof glass on the driveway to thwart would-be assassins.

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