Category Archives: Consumer affairs

Almost 6m UK households ‘struggling to pay telecoms bills’

Posted on by

Which? says people are cutting food and clothes spending to pay for mobile, broadband and landline

Almost 6 million UK households are struggling to pay their mobile, landline and broadband bills, with the cost of living squeeze forcing many to cut back on essentials such as food and clothes, cancel or change a service, or miss payments to stay connected.

A report from the consumer group Which? estimates that 5.7 million households have experienced at least one “affordability issue” in April, as cash-strapped homes struggle to cope with soaring bills and other costs.

Continue reading...

More than one in eight UK households fear they have no way of making more cuts

Posted on by

As energy bills soar, survey shows almost half of homes are worried about paying rent or mortgage

More than one in eight UK households fear they have no further way to make cuts to afford a sharp increase in annual energy bills this autumn.

More than a quarter of households earning less than £20,000 worry they will be unable to cope with higher bills, with families in Yorkshire, the south-west and Northern Ireland the least confident about covering their costs, according to the latest rebuilding Britain index of 20,000 people by Legal & General.

Continue reading...

School uniforms: UK parents urged to buy early amid supply problems

Posted on by

Supplier warns of Covid-related disruption, amid calls for VAT on over-14s’ school clothes to be axed

The holidays have only just begun for many children but families are being warned not to leave uniform shopping to the last minute because of potential shortages of official school blazers and jumpers.

The specialist retailer School Uniform Direct, which supplies scores of UK schools, has written to thousands of customers urging them to place orders for branded clothing as soon as possible.

Continue reading...

Cost of living crisis: new website speeds up help for Britons facing hardship

Posted on by

Online platform cuts the time it takes to get grants to needy households as their bills soar

With the cost of living crisis worsening, it is vital that those facing hardship can access financial help quickly.

A new one-stop online platform that allows people in need to receive grants and other support from charities and local authorities claims it is massively speeding up the process – in some cases cutting the time it can take from several weeks or even months to only a few days.

Continue reading...

Europe could face energy rationing as ‘really tough winter’ looms, Shell boss warns

Posted on by

Ben van Beurden says Ukraine war fallout means big rise in bills and possible need to ration supplies

European consumers could face the prospect of energy rationing this winter as costs continue to soar amid the risk of Russia cutting off gas supplies, Shell’s chief executive has said.

“It will be a really tough winter in Europe,” said Ben van Beurden, speaking at the Aurora spring conference in Oxford on Thursday. “We will all face very significant escalation in energy prices. In the worst case, Europe will need to ration its energy consumption.”

Continue reading...

Boohoo starts charging shoppers £1.99 to return items

Posted on by

Processing of unwanted items has become increasing problem for retailers since Covid online boom

The fast fashion website Boohoo has become the latest online retailer to start charging shoppers to return items.

Boohoo customers will now have to pay £1.99 when they send unwanted goods back, and the cost will be deducted from the amount they are refunded.

Continue reading...

Energy price cap in Britain could near £3,000 this autumn

Posted on by

New forecasts suggest household bills could rise more than £1,000 after another spike in wholesale prices

The energy price cap could reach nearly £3,000 in the Britain at the beginning of October, with the planned increase possibly being more than £1,000 according to a new forecast.

It is expected to rise to £2,980.63 for the next period, which runs between October and December, after another spike in wholesale demand prices last week.

Continue reading...

Primark to trial UK click and collect in move into online sales

Posted on by

Customers will be able to order from about 2,000 items online, including children’s clothes

Primark will trial a click-and-collect service in the UK, in the budget fashion chain’s first significant move into online shopping.

The high street retailer will launch the trial at 25 stores in the north-west of England by the end of the year, but said it would only cover children’s clothing and accessories, as the company – owned by Associated British Foods (ABF) – tries to draw more families into its stores.

Continue reading...

UK food price rises could hit 15% over summer, report says

Posted on by

Ukraine war, China lockdowns and Brexit help push up inflation, with products that rely on wheat worst hit

Food price rises in the UK could hit 15% this summer – the highest level in more than 20 years – with inflation lasting into the middle of next year, according to a report.

Meat, cereals, dairy, fruit and vegetables are likely to be the worst affected as the war in Ukraine combines with production lockdowns in China and export bans on key food stuffs such as palm oil from Indonesia and wheat from India, the grocery trade body IGD warns.

Continue reading...

Missguided will not refund customers, administrators confirm

Posted on by

Shoppers air frustration at UK fast-fashion retailer’s failure to honour refunds after falling into insolvency

Customers of the collapsed fast fashion retailer Missguided will not receive refunds for returns, administrators of the business have confirmed.

It comes after the Manchester-based company fell into insolvency last month after racking up millions of pounds in outstanding payments to creditors.

Continue reading...

British Gas owner says windfall tax will dent investor confidence

Posted on by

Centrica boss also defends Amber Rudd’s appointment to its board as a non-executive

The British Gas owner, Centrica, has warned that Rishi Sunak’s windfall tax will “damage investor confidence” as Britain attempts to build up green energy supplies.

The Centrica chairman, Scott Wheway, and its chief executive, Chris O’Shea, hit out at the chancellor’s 25% levy on oil and gas operators’ excess profits, which will be used to pay for measures to reduce soaring energy bills.

Continue reading...

Most small firms fear long-term fallout from UK’s cost of living crisis

Posted on by

Half worry rocketing prices will cut spending, while three in four fear long-term damage to businesses

Three-quarters of small and medium-sized companies are worried about the long-term impact the cost of living crisis, soaring energy bills and rising inflation will have on their business, a survey has found.

Just over half (51%) of SMEs said they were concerned that rocketing prices would dent consumer spending, in response to Barclays’ SME Barometer, a quarterly survey of business sentiment conducted for the bank.

Continue reading...

Rishi Sunak to announce windfall tax on energy firms

Posted on by

One-off levy to fund support package amid cost of living crisis which could include increase in benefits

Rishi Sunak will push the button on a controversial windfall tax on energy companies on Thursday, as he lays out measures to ease the pain of rising household bills.

The chancellor has confirmed speculation he will announce fresh support for Britons struggling with the cost of living crisis. The measures are expected to help the poorest households as rampant inflation pushes up the price of everything from food to fuel.

Continue reading...

Rishi Sunak reportedly considering windfall tax on electricity generators

Posted on by

Levy could be extended beyond oil and gas producers to help households in cost of living crisis

Rishi Sunak is reportedly considering imposing a wider windfall tax on electricity generators, as well as on oil and gas producers, that could bring in billions of pounds to help households struggling with soaring food and energy costs.

The chancellor has instructed Treasury officials to work on plans for a potential tax on more than £10bn of excess profits made by electricity generators, including windfarm operators, according to sources cited by the Financial Times.

Continue reading...

UK should expect high fuel bills for at least 18 months, E.ON boss says

Posted on by

Michael Lewis calls for substanstial government intervention to help people deal with costs

Consumers will have to cope with extraordinarily high fuel bills for at least another 18 months, the boss of Britain’s biggest energy supplier has said.

Michael Lewis, the chief executive of E.ON UK, called for “very substantial” government intervention to help people with escalating fuel bills, one of the biggest factors in the cost-of-living crisis.

Continue reading...

Older UK renters forced to cut back on spending as living costs soar

Posted on by

Exclusive: Many tenants aged over 65 are already struggling, Independent Age research finds

Almost two-thirds of tenants over 65 have cut back on their general spending as a result of the cost of living crisis, and campaigners are warning that older people who do not own their homes are particularly vulnerable to rising bills.

Research shared with Guardian Money by the charity Independent Age puts the spotlight on the struggles of older tenants who are battling to keep up with rising household costs.

Continue reading...

Platinum jubilee Queen Barbie sells out in three seconds

Posted on by

Now online traders are asking for at least twice the original £95 asking price of the special commemorative doll

The Queen and Barbie are both icons, so the combination was sure to be hot property – now a special platinum jubilee doll has sold out and become the subject of fierce bidding on eBay.

John Lewis said its stock of the £95 doll sold out in three seconds, and most eBay sellers are now hoping to sell the sought-after collectible for at least double that.

Continue reading...

John Lewis boss calls for Covid-style cost of living aid package

Posted on by

Dame Sharon White follows Tesco chief in urging UK government to help with rising energy and grocery bills

The boss of John Lewis has urged the governmentto intervene with a financial package of support to protect families from the cost of living crisis on the same scale as it did to help the nation deal with the Covid pandemic.

Dame Sharon White, a former second permanent secretary at the Treasury, said the government needed to act urgently as families struggle to pay utility and food costs as energy bills and inflation soars.

Continue reading...

UK cybersecurity unit tackles record number of online scams in 2021

Posted on by

More than 2.7m attempted frauds interrupted, including fake celebrity endorsements and extortion emails

Britain’s cybersecurity unit has reported a record crackdown on internet scams after tackling more than 2.7m attempted frauds last year, a near-fourfold increase on the figure for 2020.

The National Cyber Security Centre (NCSC), an arm of the GCHQ spy agency, said the interrupted scams included fake celebrity endorsements and bogus extortion emails. It stressed, however, that the increase in detection reflected aggressive targeting by the unit rather than an increase in scams.

Continue reading...

Almost nine in 10 British adults say their living costs are rising

Posted on by

ONS says a quarter of households in survey are struggling to pay bills such as fuel and food

Almost 90% of British households reported an increase in their cost of living last month as they were hit by escalating fuel, food and borrowing costs.

Heaping further pressure on Rishi Sunak to increase his support for those on low and middle incomes, the Office for National Statistics said a quarter of all those in its survey were struggling to pay their bills and 17% had turned to loans or borrowing on credit cards to make ends meet.

Continue reading...