Category Archives: Consumer affairs

Leading brands misled consumers about ‘premium’ dishwashing tablets, Australian court finds

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Procter & Gamble, maker of 30-Minute Miracle and Fairy, and Finish Ultimate Plus manufacturer Reckitt Benckiser engaged in misleading conduct, the federal court ruled

Two big names in the highly competitive Australian dishwashing tablet market violated consumer law with unscientific claims that their premium products were better than others in their own range, a court has found.

Procter & Gamble, the maker of 30-Minute Miracle and Fairy dishwashing tablets, was found to have engaged in misleading conduct, making representations that were liable to give consumers the wrong impression.

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One in four adults in UK to buy now, pay later for Christmas, study shows

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Citizens Advice warns such credit schemes risk delivering ‘knockout blow’ to household finances

More than a quarter of adults in the UK will use buy now, pay later to help with festive spending, research suggests, with the proportion rising to more than half of parents with young children.

The survey for Citizens Advice also found 11% of respondents used such credit schemes to pay for groceries, a proportion that rose to 35% for regular BNPL users.

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Ukraine war has marked a turning point in Europe’s gas consumption, says IEA

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Global energy watchdog says Russia cutting supplies has prompted efficiency upgrades and move to heat pumps

The Ukraine crisis has marked a turning point for Europe’s gas consumption, which is expected to fall again this year as homes and firms embrace efficiency upgrades and heat pumps, according to the global energy watchdog.

A report from the International Energy Agency found that the continent’s developed economies reduced their gas use by 15% in 2022 after Russia cut off flows after its invasion.

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Dick Smith criticises Facebook after scammers circulate deepfake video ad

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Businessman warns people to ‘never ever’ purchase from advertisers on Facebook and Instagram after ‘totally fraudulent’ video appears

Australian businessman Dick Smith has urged people to stop buying anything from Facebook or Instagram after a deepfake video of him spruiking an investment opportunity was circulated by scammers online.

Smith posted a message on his personal website on Monday afternoon about the video, which was designed to appear like a segment on A Current Affair, featuring host Ally Langdon apparently interviewing him, Gina Rinehart and Andrew Forrest.

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Thousands of HSBC customers in UK unable to access online banking services

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Consumers report problems using bank’s app on one of the busiest shopping days of year, Black Friday

Thousands of HSBC customers reported they were unable to access its online and mobile banking services on one of the busiest online shopping days of the year – Black Friday.

More than 4,000 customers said they could not access their accounts via the HSBC app on Friday, according to Downdetector, which tracks and collates website outages and complaints.

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Australian banks buckle to pressure over scams and vow to block transfers to suspect accounts

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Consumer groups have long lobbied for institutions to crack down on scams by rejecting transfers if name and bank details of recipient don’t match

Australian banks have buckled under pressure and will do more to fight scams by introducing technology that will block customers from transferring money to some fraudulent accounts.

The banks had initially resisted calls – including from the Australian Competition and Consumer Commission (ACCC) and the Consumer Action Law Centre (Calc) – to block transfers if the name and bank details of the recipient did not match.

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Energy bills in Great Britain to rise by 5% from January as cap hits £1,928

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Ofgem increases minimum price for energy suppliers to charge customers after rise in global gas prices

Households will begin the new year with a 5% increase in energy bills after the regulator raised the price cap to an average of £1,928 a year for the typical gas and electricity bill.

Ofgem raised the maximum price that energy suppliers can charge their customers from £1,834 a year for the typical household between October to December, after a rise in global gas market prices after the start of the Israel-Hamas war last month.

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North Sea oil and gas: what is the new licensing scheme, and will it cut bills?

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Rishi Sunak signalled changes in the king’s speech that create a policy divide with Labour

The government has confirmed its plans to grant new North Sea oil and gas licences every year at the opening of parliament, deepening a political fault line between the Conservatives and Labour, and angering environmental campaigners who argue it undermines efforts to reach net zero. Here, we examine the move.

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UK recession fears grow as shoppers cut spending ‘to save for Christmas’

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Drop in retail sales also because of consumer worries over high energy bills and mortgages, surveys suggest

Fears that the UK is heading for a recession this winter have intensified amid signs Britain’s hard-pressed households are cutting spending as they save for Christmas and higher fuel bills.

Two monthly snapshots of retail activity found shops and online outlets struggling because of consumer budgets being squeezed by dearer mortgages and the UK’s lingering cost of living crisis.

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Don’t get caught out by tax on cash interest, UK savers told

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Higher interest rates and move away from cash isas means hundreds of thousands more people may be hit

Higher interest rates look set to land hundreds of thousands more people with an unwelcome tax bill for their savings, a financial advice firm warned this week.

A couple of years ago it was typically only the wealthiest with very big nest eggs who had to pay tax on their savings interest – but now someone with an emergency savings pot of about £8,000 could find themselves falling foul of this little-known tax trap.

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Vodafone-Three merger could add up to £300 a year to mobile bills, says union

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Tie-up is a ‘terrible deal for Britain’ that also poses risks for national security, Unite claims

Mobile phone bills could rise by as much as £300 a year as a result of the merger of the UK operations of Vodafone and the owner of Three, a trade union has said.

Unite has been a vocal critic of the proposed deal, which would create the UK’s largest mobile operator, and said that it is a “terrible” deal that also poses risks for national security.

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New £1bn government upgrade to plug Great Britain’s draughtiest homes

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Households could save £400 a year on energy bills via means-tested insulation scheme

Households could save up to £400 a year on energy bills under a new means-tested scheme to insulate more than 300,000 of Great Britain’s draughtiest homes.

The government is spending £1bn on grants for homes that have low energy efficiency ratings and are in lower council tax bands.

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Costa Coffee recalls sandwiches and wraps amid fears they contain stones

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Retailer warns there may be ‘small stones’ in four products from its range and urges customers to return them for refund

Costa Coffee has recalled some of its range of sandwiches and wraps after it emerged that they could contain small stones.

The chain warned customers that four of its products could be affected, and that they could pose a choking hazard if they were eaten.

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Number of Britons facing significant internet outages doubles in a year

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Two-fifths of UK adults disconnected for three hours or more with one in four left without service for nearly a week

The number of Britons who have experienced their internet connection failing for at least three hours has almost doubled in the last year, with irate consumers now ranking broadband outages as a bigger frustration than roadworks or public transport delays.

In the past year, two-fifths (41%) of all UK adults – 22 million consumers – have had their internet disconnected for three or more hours, a significant increase on the 12 million who reported disruption the previous year, according to a report by the price comparison website Uswitch.

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Direct Line to pay £30m to overcharged car and home insurance customers

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Company breached rules that state existing policyholders should not be charged more than new ones

Direct Line will pay about £30m to customers who were charged more than they should have been to renew car and home insurance policies.

The UK’s second biggest car insurer said it discovered the overcharging problem after the incorrect implementation of the new pricing practice regulation that came into force in January last year. Under the rules, existing customers should not be charged more than if they were a new customer.

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UK home sales in 2023 will be lowest in a decade, says Zoopla

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Interest rate rises on mortgages are weakening demand, property website says

The number of UK homes sold this year is expected to fall to the lowest level in more than a decade, as the soaring cost of mortgages puts off homebuyers.

House sales reaching completion are expected to fall 21% year-on-year to about 1m in 2023, the lowest level since 2012, according to a report from the property website Zoopla.

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France to spend €200m on destroying excess wine as demand falls

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Fund aims to help struggling winemakers as they adjust to consumers’ changing habits

The French government has announced it is to set aside €200m to fund the destruction of surplus wine production in an attempt to support struggling producers and shore up prices.

Several major wine-producing regions in France, particularly the Bordeaux area, are struggling because of a cocktail of problems including changes in consumption habits, the cost of living crisis and the after-effects of Covid-19.

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Customer data used for unwanted romantic contact, UK poll shows

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Almost one in three people aged 18-34 have been messaged by staff after giving personal details to a business

Almost one in three people aged 18-34 have received unwanted romantic contact after giving their personal information to a business, a UK poll has shown.

The Information Commissioner’s Office (ICO) has called for recipients of such texts to come forward to help the regulator gather evidence of the impact of this phenomenon.

The ICO has an online form for people who want to report an experience of unwanted contact.

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UK’s LGBTQ+ community ‘more likely’ to face real hardship in retirement

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Data shows 44% at risk of struggling to afford food and heating after leaving workplace

Close to half of individuals who identify as LGBTQ+ are heading for a retirement where they are at risk of struggling to afford such basics as food and heating, according to new UK data.

Looking across various measures including amounts saved and pension scheme membership, researchers concluded that members of the LGBTQ+ community were “far more likely than the general population” to struggle in retirement.

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UK banks will have to ensure access to cash within three miles, ministers say

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Treasury hints at concessions on guarantee but banks will face fines for falling below minimum service level

High street banks will have to ensure customers can find access to cash within three miles of their local communities, and those falling below the minimum service level will face a fine, the government has confirmed.

After the closure of thousands of local branches in recent years, and the switch to digital payment methods, ministers are looking to banks to help protect vulnerable groups and elderly customers by maintaining present levels of cash access across the UK.

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